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From the business
Your perfect job-winning resume awaits!
Thousands of users trust MyPerfectResume Resume Builder to make a career-winning resume online. MyPerfectResume takes the hassle out of resume writing. Choose from customizable templates and follow easy prompts to create the perfect job-ready resume, effortlessly.
MyPerfectResume Reviews Summary
The company has received mixed feedback regarding its customer service and overall reputation. Positive reviews highlight the quality of the resume services and commend specific representatives for their professionalism and helpfulness. However, significant concerns arise from customers regarding misleading subscription practices, unexpected charges, and inconsistent service experiences. Many users report frustration with the difficulty in canceling subscriptions and obtaining refunds, describing the customer service as unresponsive or rude at times. Overall, while some customers appreciate the service's capabilities, the company must address transparency and support issues to enhance its reputation.
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Excellent service. I recommend anytime and anyday. Really impressed
Accommodating,no stress reasonable she was making me aware of the services that I had with the subscription
Hello,
Thank you for sharing. It’s awesome to know how pleased you are with how everything turned out.
Victor answered professionally, addressed my issue gave clarity of all events that occurred. Sent emails that verified what was stated in conversation. Very pleasant and efficient!
Hello,
Thank you for your review. Glad we were able to help!
Very good resume and templates. I spoke with Anderson and he was very helpful. Good service at reasonable price.
Hello,
We’re thankful for the amazing feedback you have given us!
Wonderful experience! I dreaded writing a new résumé and this helped so so much. I talked to somebody about canceling my monthly membership, and he changed it to a more comfortable price. Although he was very hard to understand on the phone, it was a great experience.
Hello,
Thank you for sharing. It’s awesome to know how pleased you are with how everything turned out. We will be sure to let them know your amazing comments.
I found Jackie well informed and informative about the service,I asked questions she was very polite while answering them.
Hello,
Thank you! We are thrilled to hear that our agent was able to assist you with your request and provide you with excellent service. We will be sure to let them know your amazing comments.
I wanted to cancel the subscription but ended up keeping it due to great information shared my the agent that helped. ( I can't remember the persons name) sorry
Hello,
Thank you for leaving a five-star shout-out for our agent!
Hello,
Thank you for your review. Glad we were able to help!
I got a new good job. It was easy to make a resume on this site. Thank you!
Hello,
Thank you. We truly appreciate your feedback. Happy customers make our days brighter!
Had a charge for subscription, however being on a limited income I need to cancel my subscription. The doen side it will take 7 to 10 days from my refund. Not able to buy my turkey meal. The service customer was very gracious.
Hello,
We are sorry to hear that you haven't had a smooth cancelation process. We are thrilled to hear that our agent was able to assist you with your request and provide you with excellent service. We will be sure to let them know your amazing comments. Thank you!
It is amazing experience with who contacted me. Thank you so much
Hello,
Thank you for sharing. It’s awesome to know how pleased you are with how everything turned out.
Building my resume was a help. I needed it for a volunteer position, not a job.
I didn't know I'd be billed monthly or I would have done it without their service. Monthly billing is a scam for a mediocre service
Hello,
We are sorry to see your rating. Please know, you can cancel at any time. Rest assured, you are not under a contract. We would love to help you with your cancelation request. Expect an email from us asking for more information. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
My experience with Victor was pleasant. Problem was with my billing and he was calm with me and was able to help me to the best of his ability.
Great customer service i'd say.
Hello,
Thank you! We are thrilled to hear that our agent was able to assist you with your request and provide you with excellent service. We will be sure to let them know your amazing comments.
This site is a scam. I remember signing up for a 2 dollar trial. It's all good right? Wrong. They charged me a monthly fee of 34 dollars, twice. I kept sending them email and calling them asking for a refund. They kept generating automatic responses and one of the customer service spoke promised me a refund, but still no refund. I'm tired of waiting. 68 dollars is a lot of money and they are committing a crime, and they should be caught
Hello,
We are very alarmed to know that you feel this way and are certainly prepared to change the experience you had with us. We would like to take this time to clarify any doubts. Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription.
In order to avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We would love to help you with your refund request. Please look for a message from us asking for your account information. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
Natalie was compassionate to my situation and understanding. She offered me an immediate solution and apologized for any misunderstanding or inconvenience! Excellent experience!
Hello,
Thank you! We are thrilled to hear that our agent was able to assist you with your request and provide you with excellent service. We will be sure to let them know your amazing comments.
Rep. Was was nice, had good customer skills and was listening to what I was requesting.
Hello,
Thank you for sharing. It’s awesome to know how pleased you are with how everything turned out.
Scammers! I subscribed for 3 months subscription for 5.95$ and then i saw reviews after my subscription that they are scammers!
They DONOT have a cancellation button on their website and only make you unsubscribe through email and receive cancellation code and then when you email them they tell you you're not subscribed but they don't give you unsubscribe confirmation code and they stoped responding to emails and online chat when i asked for cancellation confirmation code they literally ghosted me!
DONOT give them your card details they will keep taking your money
Hello,
Thank you for bringing this to our attention, and we apologize for the negative experience. We always want our customers to have the best experience with our products or services, and we would like to find a way to make that happen. Please expect a private message from Sitejabber asking for your account information. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Great. Agent was understanding and informative. She understood and explained everything in detail offering me different options
Hello,
Thank you for sharing. It’s awesome to know how pleased you are with how everything turned out.
Be careful from this website and others like it.
I fell for it, I paid $2.95 for a two week trial, but the next day I try to download a resume but I was redirected to a page to pay again, this time asking to pay 23$ for a two week trial. I reached out to customer support so many times and they are all very shady, I was told my bank denied the trial transaction and I needed me to create a new one. BUT it not true, my bank didn't dey the transaction, payment went through and then myPerfectResume submitted a refund the NEXT day, thats not a "failed" transaction, its not how it works!
Hello,
We are very alarmed to know that you feel this way and are certainly prepared to change the experience you had with us. We would like to take this time to clarify any doubts. We provide multiple options available that include free and paid subscriptions. Our basic access allows you to create and download a plain text version using our examples and tips; however, if you would like to download, print, or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format you will need to subscribe first for a small fee that provides you a 14-day trial—the same auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription.
In order to avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We have refunded you the requested amount. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
The customer service representative was respectful and very helpful when it came to attending me.
Hello,
Thank you for leaving a five-star shout-out for our agent!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
Thank you. We truly appreciate your feedback. Happy customers make our days brighter!