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From the business
Your perfect job-winning resume awaits!
Thousands of users trust MyPerfectResume Resume Builder to make a career-winning resume online. MyPerfectResume takes the hassle out of resume writing. Choose from customizable templates and follow easy prompts to create the perfect job-ready resume, effortlessly.
MyPerfectResume Reviews Summary
The company has received mixed feedback regarding its customer service and overall reputation. Positive reviews highlight the quality of the resume services and commend specific representatives for their professionalism and helpfulness. However, significant concerns arise from customers regarding misleading subscription practices, unexpected charges, and inconsistent service experiences. Many users report frustration with the difficulty in canceling subscriptions and obtaining refunds, describing the customer service as unresponsive or rude at times. Overall, while some customers appreciate the service's capabilities, the company must address transparency and support issues to enhance its reputation.
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It was very helpful!...
Very Friendly Associates and offering the best deals available to my needs!...
Great Experience!...
Thank you again!...
Hello,
Thank you for sharing. It’s awesome to know how pleased you are with how everything turned out.
I dreaded having to create a résumé, it is my least favorite thing when looking for a different job. However my perfect resume made it so easy, to create a beautiful and professional resume. I have recommended them to several friends who are also looking to change jobs
Hello,
Thank you for sharing. We truly appreciate your feedback. Happy customers make our days brighter!
My perfect résumé was easy to use, and provided great insight for better descriptions of the work I have done in my career.
Hello,
Thank you for sharing. It’s awesome to know how pleased you are with how everything turned out.
It's only after going through the entire resume creation process AND creating a username+password that it asks to charge you when you attempt to download a Word copy of the resume you just spent time creating. Find a basic template on a better site unless you really want to pay for an unhelpful interface.
Hello,
We are very sorry for the misunderstanding. We would like to take this time to clarify any doubts. Our services are free, but we have some features with premium access; if you try to access those features, a subscription will be required.
To download in plain text format, please click on Download, then click on the drop-down button and select Plain Text (.Txt).
We hope this helps clear any doubts. We are here to assist you.
Thank you,
Customer Service Team
Zero stars. It is a scam and they will try to make unauthorized charges to your card. It asked for $2.95 for 14 day access to the resume templates then even offered to take a dollar off. NO mention of any further charges. Out of nowhere the other day they attempted 3 times to charge $23.95 or some amount like that. Thank goodness I have a card with a credit union and they blocked those charges. But now I have to wait for a new debit card thanks to this stupid site. Don't use it!
Hello,
We are very sorry that you feel this way and are certainly prepared to change your experience with us. We would like to clarify any doubts.
Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription. This information is provided to avoid misunderstanding before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We would love to help you with your refund request. Please look for a message from us asking for your account information. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
Unfortunately unable to pursue my subscription at this time, however will contact you at a later date to re-subscribe.
Thank you.
Hello,
Thank you for your kind words! We understand, and we'll be here when you're ready to re-subscribe. Don't hesitate to reach out if you have any questions in the future.
Made it easy and costumer serves was awesome! I highly recommend this place to anyone. User friendly
Hello,
Thank you for sharing. It’s awesome to know how pleased you are with how everything turned out.
Thrown away more than one hour and in the end it's payment only while the entire time I could read everywhere "Free this and free that"
Hello,
We are very sorry for the misunderstanding. We would like to take this time to clarify any doubts. Our services are free, but we have some features with premium access; if you try to access those features, a subscription will be required.
To download in plain text format, please click on Download, then click on the drop-down button and select Plain Text (.Txt).
We hope this helps clear any doubts. We are here to assist you.
Thank you,
Customer Service Team
It is $25 a month and is very hard to cancel the subscription. I canceled online and they still charged me for two more months after that. Also, their number never answers the phone to help you. Yes, it creates a resume for you, but it takes all your money! Don't use this.
Hello,
We are very sorry to know that you feel this way and are certainly prepared to change the experience you had with us. We would like to take this time to clarify any doubts.
Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription. In order to avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We would love to help you with your refund request. Please look for a message from Trustpilot asking for your account information. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
Had a little difficulty getting to a site to change my account status. Finally got a contact us site and Kevin introduced himself. He was courteous from the start of the conversation and I felt no negativity when I stated I was closing my account. He was quick and efficient through the process and assured me the account was closed. I would just like to add the whole process from setting up a resume to closing out my account was awesome. I appreciated the low cost, the assistance and guidance and the consistent ability to contact "my perfect resume" when I needed help. Thank you. Your company will always come highly recommended from me.
Hello,
Thank you! We are thrilled to hear that our agent was able to assist you with your request and provide you with excellent service. We will be sure to let them know your amazing comments.
They will trick you into free trial and even tho u cancel the subscription they will still charge you.
Be aware plz don't use their services.
Hello,
We apologize for any confusion and inconvenience. It's important to note that our services offer free access to download a plain text version. However, certain premium features require a subscription. We would like to take this opportunity to clarify any doubts.
We do not provide a one-time payment option. Our 14-day trial automatically renews to our monthly access until you decide it meets your expectations and choose to cancel your subscription. To avoid any misunderstandings, this information is provided before, during, and after the subscription purchase. We also include this information in the welcome email sent during the purchase.
We would be happy to assist with your refund request. Please be on the lookout for a message from us asking for your account information. We are fully committed to changing your opinion about us and ensuring you receive the excellent customer service we take pride in.
Thank you for your time!
I was scammed by MyPerfectResume.com. I signed up for a one time charge of $1.95 to update my resume, which they withdrew from my account on 12/28/23. Then on 1/16/24 a charge showed up for $23.95. I notified my bank. I wrote an email to My Perfect Resume at the contact email *******@myperfectresume.com with no response.
I then called the number that showed up on the withdrawal for a refund, *******348, and requested a confirmation of the cancellation of the account that I had already completed. This rep tells me he will cancel the account (which I'd already done) and gives me the same confirmation number that I had received in an email when I'd completed the cancellation. He continues to pitch non-stop offers they have, as I repeatedly tell him that I am not interested in anything but a refund. He tells me that he can refund 50% and I tell him no, as I never authorized this. He then puts me on hold, and returns to tell me that he has received authorization to refund the full $23.95, which I will receive in 7-14 days. Again, I notified my bank to disallow any further transactions from them. I filed a complaint with Consumer Protection https://www.consumerfinance.gov/complaint/ who will also take action.
In checking my banking today 1/20/24, a deposit of $11.98 (50%) was applied to my account. I called them again. I am put on hold, when the rep returns he states that the other $11.97 will be applied by my bank asap, as it is in the banks' hands. I have told the rep today to close the account and remove my card information. My bank has now notified me to close the card, which I have done.
What a tragedy that those of us searching for jobs and income, are scammed by outfits such as this. I thought that I had properly done my homework which I obviously did not. From here forward, in all that I do, I will complete a deeper investigation.
Hello,
We sincerely apologize for the negative experience you've encountered with MyPerfectResume, and we appreciate you bringing this matter to our attention. We deeply regret any inconvenience caused during your interaction with our services.
We understand the frustration surrounding the unexpected charges, and we're committed to resolving this issue promptly. Please know that we do not provide a one-time payment option. Our 14-day trial automatically renews to our monthly access until you decide it meets your expectations and choose to cancel your subscription. To avoid any misunderstandings, this information is provided before, during, and after the subscription purchase. We also include this information in the welcome email sent during the purchase.
We would be happy to assist with your refund and card deletion request. Please be on the lookout for a message from us asking for your account information. We are fully committed to changing your opinion about us and ensuring you receive the excellent customer service we take pride in.
Thank you for your time!
I got confused as to what was happening when I could not get my computer page to go up or down so I called and a very nice lady named Leslie took me through the process and straightened me out.
Hello,
Thank you for your review. Glad we were able to help!
Very helpful and understanding. I was offered a low subscription fee monthly but knowing myself I would not be able to pay it. Overall the whole process of making my resume was easy and adaptable.
Hello,
Thank you for sharing. It’s awesome to know how pleased you are with how everything turned out.
Easy to use, I recommend using their suggestions you can edit from there. I got the first job I applied for. Infact they removed their weakest link just to give me the job they started me out at a much higher wage than they normally do and started me out with 2 weeks vacation off the break.
Hello,
Thank you for sharing. It’s awesome to know how pleased you are with how everything turned out.
I recommend My Perfect Resume! The system makes it super easy to build up a Resume. Takes you by the hand. And their Customer Service is awesome! I talked to Dereck & he was super helpful, they even offered me a better deal & that's why I decide to keep the system for longer!
Hello,
We’re thankful for the amazing feedback you have given us! We appreciate the positive review!
My 14 year old daughter needed to print the resume that she made for "free" through this service, so I offered to foot the $1.95 it appeared to cost to print. Unbeknownst to me, my payment information was kept and I was subscribed to a service for $34.95 every month that we have never used. When I called and got through to a service rep, there was no apology or semblance of understanding that they had stolen $160 from me before I caught on. Yes I should have checked my credit card statements more thoroughly, but any legitimate business who charges for a service would refund if said service was not needed, used, or communicated to the "user". I am VERY disappointed in this underhanded business scheme. NOT recommended.
Hello,
We are very sorryto know that you feel this way and are certainly prepared to change the experience you had with us. We would like to take this time to clarify any doubts. We provide multiple options available that include free and paid subscriptions.
Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription. In order to avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We would love to help you with your refund request. Please look for a message from us asking for your account information. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Thorough and attentive. I was pleased with the service and the effectiveness overall.
Hello,
Thank you for leaving a five-star shout-out for our agent!
I called to cancel and next thing I know my CSR is guiding me to a better deal amd keeps me as a customer. I'm very happy!
Hello,
Thank you! We are thrilled to hear that our agent was able to assist you with your request and provide you with excellent service. We will be sure to let them know your amazing comments.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
Thank you for leaving a five-star shout-out for our agent, Amelia!