On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
My Perfect CV builder creates professional and ATS-friendly CVs in minutes. Use our easy-to-use mobile app CV builder for fast CV creation, transparent pricing, excellent customer support, and secure, confidential service.
My Perfect CV - CV builder Reviews Summary
The company has garnered mixed feedback, with some customers praising the ease of use and effectiveness of the CV-building tools, as well as positive interactions with customer service representatives. However, a significant number of reviews highlight serious concerns regarding unauthorized recurring charges, lack of communication, and difficulties in canceling subscriptions. Many users express frustration over being charged without prior notice or clear terms, leading to feelings of being misled. Overall, while the product quality receives acclaim, the company's customer service approach appears to be marred by issues related to transparency and responsiveness.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Just been scammed. I payed £2.95 for a 14day product.
5 weeks later I check my bank and see a charge for £16.95 come out.
No email to say I have been charged no corresponding emails from the company at all.
If I hadn't seen my bank I wouldn't have known. Really bad form from this awful company. YET ANOTHER SCAMMING COMPANY that hide behind there very hidden T&C
The product I bought should have read….
" 14 DAY PRODUCT then we don't contact you at all but take £16.95 out your bank every months and hope you don't notice "
I used myperfecfCV in 2023 and paid a small, one off charge so that I could download my CV. Almost 2 years later they have been taking £16.99 out of my account every month! I've received no emails or any contact from them telling me that this was happening. Avoid at all costs, so upsetting to see that I've lost hundreds of pounds to this thieving company.
Hello,
We are genuinely sorry for any confusion. We would like to take the opportunity to explain the reason for the recurring charges.
Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription. To avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We have provided you with a refund as a sign of goodwill. Please allow 7 - 10 business days for the refund to be available on your account. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
Alejandro was brilliant in helping me out. Excellent customer service
Hello,
Thank you! We are thrilled to hear that our agent was able to assist you with your request and provide you with excellent service. We will be sure to let them know your amazing comments.
I would like to say alxeder was gave me good information regarding what exactly I am looking for.
Hello,
We are thankful for the amazing feedback you have given us!
Like many users of this site I was deceived too. This company took my money off my card. We call it steal money. They don't answer emails. They don't try to help people to solve their problems. Shame on you.
I have lots of scrins to show your that they took my money. Every month 24$. I want my money back. You have to refund more than 200$
Hello,
We are genuinely sorry for any confusion. We would like to take the opportunity to explain the reason for the recurring charges.
Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription. To avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We have provided you with a refund as a sign of goodwill. Please allow 7 - 10 business days for the refund to be available on your account. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
Why you guys deducted my 89.95aed?
When i saw its 6aed only I need a reason other wise refund my amount now
AM just confuse how like this
Hello,
We are genuinely sorry for any confusion. We would like to take the opportunity to explain the reason for the recurring charges.
Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription. To avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We have provided you with a refund as a sign of goodwill. Please allow 7 - 10 business days for the refund to be available on your account. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
They just charge on your debit card without even sending you an email or even worrying about letting you know what's happening. Such a bad faith and it's very expensive too. I regret coming across of this website
Hello,
We are genuinely sorry for any confusion. We would like to take the opportunity to explain the reason for the recurring charges.
Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription. To avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We have provided you with a refund as a sign of goodwill. Please allow 7 - 10 business days for the refund to be available on your account. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
Amazing. Louise Rodrgio if I pronounced right from Mexico spoke very well and soft. Well done! Very clear and considerate
Hello,
Thank you! We are thrilled to hear that our agent was able to assist you with your request and provide you with excellent service. We will be sure to let them know your amazing comments.
I had a bad experience with myperfectcv.co.uk as they kept charging me 89 AED every month after I ended my subscription with them.
Upon contacting their support team, their answer was that my account is not active and they are not charging me while I was charged every month.
Be careful and don't add your card details.
Hello,
Thank you for bringing this to our attention, and we apologize for the negative experience. We take our customer’s feedback very seriously, know that we hear you and we are here to help. Please look for a message from us asking for your account information. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
I am very upset, the first time I used it, I paid about 10 for 7 days, then my debit card number was registered in my account without my permission and the amount became about 90 per month, still without my permission or information. I discover it today when I checked my bank account, I saw that they took this amount from my account twice. This is unacceptable and kind of a criminal thief. I cancel the subscription today and i hope i will never hear from you again, I will never use it again. I am very very upset. 😤😤😤
Hello,
We sincerely apologize for any dissatisfaction you've experienced and are fully prepared to enhance your experience with us. We're here to address any concerns you may have.
Regarding our 14-day trial, it automatically transitions to our monthly access subscription unless you decide it meets your expectations and choose to cancel. This information is clearly communicated to prevent any confusion both before and after subscribing, including in the welcome email sent upon purchase.
We're eager to assist you with your refund request. Please keep an eye out for a message from us requesting your account information. Rest assured, we are committed to turning your opinion around and ensuring you receive the exceptional customer service we're known for.
Thank you for your understanding and your valuable time.
Warm regards,
Customer Service Team
The site has a basic profile, but is set up to take money without the clients knowledge. Check out the 1 star trustpilot reviews from 2024 alone. The 5 star reviews are added by themelves!
This is a Scam
Hello,
We're genuinely sorry to hear about your experience and want to assure you that we take your feedback seriously. We want to address your concerns and clarify that My Perfect CV is not a scam.
At My Perfect CV, we are committed to providing a transparent and user-friendly experience for our customers. Our 14-day trial is designed to give users the opportunity to explore our platform and its features. However, we understand that our subscription model may not be suitable for everyone, which is why we clearly communicate that our trial auto-renews to our monthly access until canceled. This information is provided before, during, and after the subscription process, including in the welcoming email sent upon purchase, to avoid any misunderstandings.
We hope this helps clear any misunderstandings. Feel free to contact us for any other questions. We are here to assist you.
Thank you,
Customer Service Team
Very helpful customer service representative, very patient and understanding.
But the time lag before i was connected to a representative was somewhat long.
Otherwise, its all good
Hello,
Thank you for sharing. It’s awesome to know how pleased you are with how everything turned out.
I faced technical issues with account.I have contacted team still not sorted...waiting for the replay..
Hello,
We sincerely apologize for any inconvenience you've experienced with your account. Your feedback is crucial to resolving the technical issues you've faced. To better assist you, could you please provide more details about the problem you're encountering? Feel free to share your concerns with us via email at [email protected].
Rest assured, our team is committed to addressing your concerns promptly and finding a resolution. We appreciate your patience and thank you for bringing this to our attention.
Really fantastic that you can up load a previous c.v and it puts into a new format.
The suggestions are very good.
It makes its a very easy and short task comparatively to my experience in doing them before. Well worth the money!
Customer service is great.
Hello,
Thank you. We truly appreciate your feedback. Happy customers make our days brighter!
I found the CV tools easy to use but it wasn't obvious you would be charged until I went to save it!
That was quite stressful after doing all the work! However I was pleased with the CV. I didn't realise after the initial £1.95 for 3 weeks it would then be a subscription for £16.95 monthly.
I called customer service and the advisor I spoke to was nice and understanding. He fortunately gave me other options so I decided to keep with them after the compromise.
Definitely worth contacting Customer Service before deciding whether to cancel.
Hello,
Thank you! We are thrilled to hear that our agent was able to assist you with your request and provide you with excellent service. We will be sure to let them know your amazing comments.
Spoke with a lovely man who is one hour away from Niagara Falls: very kind and helpful.
Hello,
Thank you for your review. Glad we were able to help!
Or son used this site trying to get a little job to help with school he signed up to a free trial and the it was supposed to be a student fee of £3 or so but no they charged over £16 a month clearing his account until he had no money left, we didn't realise until his bank statement came. My prefect cv offered to refund £5! Absolutely disgusting behaviour absolutely no care at all.
Do no use especially for students as once they get your card serials they will keep clearing it with no exception.
A company with no morals.
Hello,
We are very sorry to know that you feel this way and are certainly prepared to change the experience you had with us. We would like to take this time to clarify any doubts. We provide multiple options available that include free and paid subscriptions. Our basic access allows you to create and download a plain text version using our examples and tips; however, if you would like to download, print, or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format, you will need to subscribe first for a small fee that provides you a 14-day trial—the same auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription.
In order to avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We would love to help you with your refund request. Please look for a message from us asking for your account information. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer services advisor was very understanding, helpful & professional. I have recommended the site to friends & family already. Thanks for your help my.perfect.cv
Hello,
Thank you! We are thrilled to hear that our agent was able to assist you with your request and provide you with excellent service. We will be sure to let them know your amazing comments.
Hello,
Thank you for your review. Glad we were able to help!
Très professionnelle, polie, m'a accompagné dans toute la démarche pour résoudre mon problème.
Merci à elle!
Merci beaucoup pour vos retours. La satisfaction des clients est notre raison d'être.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
We are genuinely sorry for any confusion. We would like to take the opportunity to explain the reason for the recurring charges.
Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription. To avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We have provided you with a refund as a sign of goodwill. Please allow 7 - 10 business days for the refund to be available on your account. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team