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MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.
With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.
The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.
MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.
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Great customer service. I had the need to download my tree on a new computer and the fast help and instructions were stellar~!
I have used MyHeritage for years now. I enjoy being able to combine my records together with family trees from others, DNA kits, military records, census records, death records, and even newspaper articles. The photo repair and enhancing tools are also very helpful. MyHeritage has helped me push past several dead ends and explore many branches of my tree. I highly recommend it to anyone interested in genealogy.
Ich verwende "MyHeritage-Online" nun seit über 7 Jahren und bin mit dieser Anwendung sehr zufrieden. Es treten kaum Probleme auf und bei Einmeldung von den wenigen Fehlern werden diese rasch behoben. Ich habe bisher fast 68.000 Personen im Stammbaum erfasst und arbeite laufend an der Erweiterung. Eine negative Erfahrung habe ich mit den "Record Matches" - mit Einführung des Abgleichs mit den "OldNews" bekomme ich eine Unzahl von nicht brauchbaren Matches. Ich habe bisher ca. 2000 Matches abgelehnt, da bei den Fällen nur der Name übereinstimmt, aufgrund der zeitlichen bzw. örtlichen Zuordnung die Matches abzulehnen sind. Ich habe derzeit noch ca. 2800 solcher Fälle nicht bearbeitet, da sicher über 90% davon abzulehnen sind. Bisher habe ich von der Masse der Matches erst 3 brauchbare Fälle gesehen. Ich müsste diese "Record Matches" alle einzeln ablehnen, da bei den "Record-Matches" anders als bei den "Smart Matches" keine Ablehnung für eine gesamte Quelle möglich ist. Bei Anlage von bestimmten neuen Personen bekomme ich immer wieder je Person bis zu 100 Record Matches auf einmal eingespielt, da ich weiß, dass bis auf sehr wenige Ausnahmen alles abzulehnen sind, lasse ich diese offen. Bei Personen mit bis zu 20 Record Matches lösche ich diese einzeln. Die bedeutet eine sehr großen Aufwand und ich hätte hier gerne die Möglichkeit, dass auch bei den "Record Matches" je Quelle gelöscht werden kann.
Great App and easy to use. Loyal customer over 10-12 years. The only issue is the yearly fees that are too much. I know that there is a lot of work and facilities in it but i am sure myheritage company can reduce them
Iinformation the site offers is useful and clear; my problem is that I have more information than I can organize and use properly. Even though I'm now retired, I cannot find enough time to deal with the information, so I know I have a lot of inconsistencies which should be corrected. I also am sure that better knowledge of organizing processes would help, so I'm looking for resources nearby.
So far, I have been able to find family members that I haven't previously found.
Još nisam od Vas dobila naručenim paket za DNA.Paket je poslan u Nizozemsku.
Mi sono trovato molto bene ho trovato molte persone sono arrivato fino anno 1713 consiglio a tutti a provare questa esperienza Giacomo
Pues para mi ha sido muy agradable estoy agradecido encontré una hermanastra de mi abuela, descendientes del tío de mi bisabuelo, familia que tengo en estados unidos y no los localizaba, también en mi viaje he encontrado personas maravillosas que también buscan a sus antepasados en pocas palabras a sido un gran viaje
When searching someone and you put in a "Place" or "Location" such as "Newfoundland" i find ithe system shows/displays many files for other places in the world prior to showing related files for Newfoundland or the location requested
I love how user-friendly MyHeritage is — I've already added over 250 people to my tree! I'm really grateful for their tool and their customer support has been absolutely awesome.
David was polite and professional.
He followed through with his call back when I was busy the first time he called.
I have used MyHeritage for several years and every time I log in, I always find more interesting that I have to try or see what it is all about. This is my main program which is connected with the MyHeritage site where I can verify the information. I have some lots of consistencies but I will keep on them to make sure that the information is up to date. The only thing that I would like to change is to have the pricing in Canadian dollars which will give more funds to be able continue my research.
Die Menge der neuen Vorfahren, die man findet, ist enorm. Dabei immer den Überblick zu behalten, ist kaum möglich, da besonders in früheren Zeiten die Daten unsicher sind und öfter Namensgleichheiten über die Generationen erfolgten (Heinrich I. Bis Heinrich VIII.). Bei mehreren Heiraten ist es sehr schwierig, den Kindern die richtige Mutter (oder den richtigen) Vater zuzuordnen. Die gemeldeten Unstimmigkeiten muss man dann mühsam selber beseitigen. Ansonsten ist dieses Programm aber eine phantastische Chance. Mehr über seine eigenen Vorfahren und deren Leben zu erfahren.
I joined MyHeritage in 2014 and this has been my #1 preferred site that I use to develop, grow and manage my family tree. The website is very well designed with intuitive use features for finding ancestors and creating a tree. A key feature of MyHeritage is the access to the work of others with shared ancestry. The site also provides access to vital records, census reports, photos and other historical data that help enhance the life history of individual ancestors.
I was paying for two accounts and was helped to join the two accounts into one.
J ai retrouvé grâce à My Héritage de nombreux ancêtres jusqu à 13 générations.
Par contre reviens trop souvent les mêmes correspondances.
R
Très bon dite S
Mainly good but at times the extended families are too far out from the person being texeatchef
Answer: My issue was the automatic renewal without any kind of courtesy reminder prior to the effective date, as other businesses do. Advising one year in advance is a poor business practice. When I contacted them immediately on the renewal effective date, they refused to cancel and offered me a 25% discount. They eventually gave me the full refund but it was due to me turning it over to AMEX to resolve. I do however agree with the advice to base your renewal on your own personal experience.
Answer: You can find your site subscriptions via MyHeritage homepage - pull-down menu on the right upper corner button "Settings". Then click on "My purchases", and button "Site subscriptions". Click "View details". The details contain section "Cancel subscription". Maybe you can get advice by mail from MyHeritage support team ([email protected]).
Answer: If you are looking to get as many connections to your tree that you can, use My Heritage. If you want flexibility in who is added to your tree, use Ancestry.
Answer: Dear Jonathan, Yes I have the same problem, I wrote to My Heritage and they have still not responded to my request for assistance. They are highly Sloppy and unprofessional in responding to customer request for assistance. Even though they have and excellent Technical Team. Fortunately I have another Computer with Windows 8 as a result of which I am able to continue working with my Website. But recently a few problems have cropped up with the recent upgrade of the My Heritage Program and have sent in a request for assistance and till today 3-5 months later I have no response. Apparently the company believes that they can play games with the customers. I firmly believe that they have somehow gone into self destructive mode.
Answer: Probbably you should like to know what are additional charges - described on MyHeritage site: Help Center > Account and Subscriptions > Subscriptions Whats the difference between a FAMILY SITE SUBSCRIPTION and a DATA SUBSCRIPTION? A Family Site Subscription (Premium or PremiumPlus) entitles you to increased storage on your family site for people in the family tree, photos, videos and documents. A Data Subscription entitles you with the access to billions of historical records in all the collections in SuperSearch. You also get unlimited access to Record Matches, including confirming and rejecting matches, if you have a family tree on MyHeritage.com. In addition, you can save and extract information from historical records you find in SuperSearch or get with Record Matches directly to your family tree.
Answer: If you have any problem with My Heritage you should email support@myheritage and state that you with to terminate the programme. They will tell you how to go about it. Hope that helps Sandra.
Answer: I believe a direct ancestor is someone without whom you would not be here. All your other ancestors are indirect.
Answer: Julija L. A: Probbably you should like to know what are additional charges - described on MyHeritage site: Help Center > Account and Subscriptions > Subscriptions Whats the difference between a FAMILY SITE SUBSCRIPTION and a DATA SUBSCRIPTION? A Family Site Subscription (Premium or PremiumPlus) entitles you to increased storage on your family site for people in the family tree, photos, videos and documents. A Data Subscription entitles you with the access to billions of historical records in all the collections in SuperSearch. You also get unlimited access to Record Matches, including confirming and rejecting matches, if you have a family tree on MyHeritage.com. In addition, you can save and extract information from historical records you find in SuperSearch or get with Record Matches directly to your family tree.
Answer: Hi After posting my complaint about MyHeritage on here I got a very quick response from some one called Dave at the company. He told me to send an email to [email protected] and add the subject Dave: sitejabber. He responded a couple of days later - I emailed on a Saturday - and the auto repeat on my subscription was cancelled and my money refunded within days. Hope this helps.

