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MyHeritageReviews 6,486

3.4

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From the business

MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.

With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.

The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.


myheritage.com
Founded in 2005
Lehi, UT, Israel
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MyHeritage Reviews Summary

MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.

This summary is generated by AI, based on text from customer reviews

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Poland
1 review
0 helpful votes
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I paid extra for the Omni membership to have the extra tools. I cannot use Legacy 10 because it isn't compatible with Chrome OS or my Chromebook. Not everyone uses Windows. This makes having this membership less useful to me. I also don't have the tree tracing paths to all of my DNA matches and don't know how to fix duplicates and tree discrepancies and I have a lot. I'm questioning why this costs so much if certain users don't have full access to the benefits?

Date of experience: November 24, 2025
Germany
1 review
0 helpful votes
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Perfect Site for a Great Hobby
November 24, 2025

I have used MyHeritage for a long time. I have more than 10,000 individuals in my family tree. I was able to find the most distant ancestors and relatives. With DNA I could connect to family members in Australia and the USA. Record matches pointed out a news paper article obout the funeral of a great grand uncle in Clinton, Iowa, with about 200 people attending and about 70 carriages. Another record match had an article in a New York magazine about a great grand father who had never left his home town of Hamburg, Germany. It has been a most intersting journey into the different branches of my family.

Date of experience: November 24, 2025
Germany
1 review
0 helpful votes
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Was für eine tolle Erfahrung! Ich hätte nie gedacht, wie toll das alles funktioniert.
Hohes Lob und vielen Dank!

Date of experience: November 24, 2025
Ireland
1 review
0 helpful votes
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My Heritage is an excellent service
November 24, 2025

It is a very interesting web site and very enjoyable for all the family to follow family history, they provide a wonderful service, I spoke with a representative from My Heritage last week and she give me some very valuable and interesting information, her name I think was Anog.

Date of experience: November 24, 2025
Australia
1 review
0 helpful votes
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Most helpful assistant ever.
November 24, 2025

I was extremely pleased that Shane had called me back when arranged. I thought that I had missed out on an amazing deal, but Shane honoured this deal and also upgraded me to the Omni plan. Very affordable for me a this current time thankfully.
I am one very happy lady that I can continue with my Family Tree which I have had here on My Heritage for the past 14 years. Thanks again SHANE!

Kind regards,
Shirley-Ann Miller

Date of experience: November 21, 2025
GB
1 review
0 helpful votes
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Have been a user of My Heritage for 6-7 years. Received call from my Account Manager about new heritage companies they have bought. One was Family Tree Legacy which links into current tree etc. however, software is not apple compliant. To use it one has to do very convoluted process - beyond my expertise and patience. Tried getting a refund but so many hurdles!

Date of experience: November 24, 2025
GB
1 review
0 helpful votes
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Overwhelming
November 24, 2025

My Heritage is different to other Genealogy sites in the way it does the searching for you. It shows you potential links from thousands of existing Family Trees around the world. I would recommend this site, maybe even more so if my recent DNA test throws up the relative I've been searching for for years!

Date of experience: November 24, 2025
NL
1 review
0 helpful votes
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Flexible and progressive thinking and acting
November 24, 2025
Updated review

The representative of MyHeritage is wel informed and polite in his approach. After a helpful and constructive discussion I decided to continue my subscription because the program is still evolving, the representative (sorry for forgetting his name)made me a nice offer and of course I enjoy already 10 years of discovering and adding family and their events and backgrounds to our history. This all made possible with the help and great effort of the MyHeritage family and their employees. Thanks for that! Greetings from the Netherlands

Date of experience: November 23, 2025

Flexible and progressive thinking and acting
November 24, 2025
Previous review

The representative of MyHeritage is wel informed and polite in his approach. After a helpful and constructive discussion I decided to continue my subscription because the program is still evolving, the representative (sorry for forgetting his name)made me a nice offer and of course I enjoy already 10 years of discovering and adding family and their events and backgrounds to our history. This all made possible with the help and great effort of the MyHeritage family and their employees. Thanks for that! Greetings from the Netherlands

Date of experience: November 24, 2025
Washington
1 review
0 helpful votes
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Great Product
November 24, 2025

Great product, I have been able to track four differant family trees.

The only thing in all the search modes it needs to be set as you look at lists that when you are through looking at a individual it goes back to person on list so you can continue from there. It goes clear back to the beginning of the list and you have search until you found were you left off before you can continue. This process at this point takes a lot of time and it gets frustrating.

Thank you.

Date of experience: November 24, 2025
Florida
1 review
0 helpful votes
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Imformation mone cantbuy
November 24, 2025
Updated review

I spend hour here and m amazed at the information i can n have goyyon already still learning how to chane some mistakes with my family tree but m learning

Date of experience: November 24, 2025

Imformation mone cantbuy
November 24, 2025
Previous review

I spend hour here and m amazed at the information i can n have goyyon already still learning how to chane some mistakes with my family tree but m learning

Date of experience: November 24, 2025
France
1 review
0 helpful votes
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Une entreprise à l'écoute
November 24, 2025

Je suis satisfaite de My héritage. Ils sont a l'écoute c'est une entreprise sérieuse.

Date of experience: November 24, 2025
GB
1 review
0 helpful votes
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New family found
November 24, 2025

I've been researching some of my Grandfathers brothers & sisters lately from my mother's side. Had some luck finding some new relatives that I didn't know I had. The record search have been a great help so far. Not finished yet but will keep trying.

Date of experience: November 24, 2025
France
1 review
0 helpful votes
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Les interactions avec d autre sites et les interaction avec d autres personnes tt est fait pour pouvoir élargir facilement son arbre je suis pleinement satisfaite de mes recherches et tu rendu

Date of experience: November 24, 2025
Ukraine
1 review
0 helpful votes
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Я використовую MyHeritage в основному для пошуку та верифікації архівних записів у східноєвропейських базах даних. Система Smart Matches (Розумні Збіги) працює чудово, дозволяючи ефективно знаходити відсутні гілки родоводу. Окремо хочу відзначити зручний і зрозумілий інтерфейс для побудови великого сімейного дерева. Це надійний ресурс, який допоміг мені розширити моє дослідження на кілька поколінь назад і підтвердити архівні дані, що важко читаються.

Date of experience: November 24, 2025
Switzerland
1 review
0 helpful votes
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Refund
November 24, 2025

You take me 215chf from my account but you nake a discount of 60% which i agree after 50% for 6 months plus. But just right now you didn't refund me and I need the money

Date of experience: November 24, 2025
NL
1 review
0 helpful votes
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Prettig telefoongesprek.
November 24, 2025

Telefonisch benaderd om abbonement te verlengen. Gesprek verliep goed, goede prijs om weer een jaar te verlengen.

Date of experience: November 24, 2025
Ireland
1 review
0 helpful votes
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Great on the laptop, but the App?
November 24, 2025

Excellent on the Laptop, but not as good on the App,, difficult to get in touch with a live customer service reply, which would be my preferancs not typing to a machine

Date of experience: November 24, 2025
Germany
1 review
0 helpful votes
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Ein gigantischer Datenschatz
November 21, 2025

Was man hier an Daten über Vorfahren erfährt, ist der Wahnsinn.
Allerdings muss man sich auch erst mal ein wenig damit beschäftigen, wie man innerhalb der Seite vorgeht. Man muss aufpassen dass man nicht Matches bestätigt, die nicht passen, und man damit auf die verkehrte Fährte kommt, Heritage macht einem dann ja Vorschläge, was neues gefunden wurde, wenns dann verkehrt ist, setzt das andere darauf auf, und die Fehler setzen sich fort.

Date of experience: November 21, 2025
New York
1 review
0 helpful votes
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Effective search engine
November 21, 2025

MyHeritage really digs into the past and finds potential links to my family, most of which appear to be genuine. Fascinating.

Date of experience: November 21, 2025
Massachusetts
1 review
0 helpful votes
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I can no longer log in on MH
November 21, 2025

My personal contact listened, saw to that I payed and routed me to others to solve my serious problems. I have since then received two more invoices. Please let my personal contact call me so we can make this work.

Date of experience: November 21, 2025