On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.
With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.
The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.
MyHeritage Reviews Summary
MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
My Grandfather had NO step or half sisters or brothers it is imposible to fix and as more and more people do no confirm it get worse.
Un peu plus de 10 ans d'expérience très grande archives,
Pouvant mettre des photos
I have used MyHeritage for almost 20 years and have been very impressed with their constant introduction of innovative features to their program. In particular, they have been exceptional in the new photo enhancement features they have introcuced.
I have my primary Family Tree on MyHeritage because they have the database to support my search for family members outside of the United States.
Build several family sites with pictures and DNA matches. Super searches in many global data with fine working software is realy nice and good
Normally the website and FamilyTreeBuilder work great, apart from annoying minor bugs such as automatic, uncontrolled format changes in marriage data from "Exact" to "Free text". The smart matches, DNA matches and photo editing functions are great. However, the support is inadequate: precise information, e.g. on translation errors; non-functioning picture uploads in profiles or suggestions for improvements that make sense from the user's point of view are answered in a friendly manner, but remain without any response for months. This is very annoying as it gives the impression that such user feedback is not welcome. I am convinced that MyHeritage can do better!
Easy to use, the suggested matches are super helpful. 5* I have grown my family tree which is now huge and I've also learned useful facts re my ancestors.
The software seems aged and inflexible, the few new features seem to have been added rather than integrated. Lacks flexibility
Over about SIX Months Program got to where it would not sync. Tried all fixes I could find on line. Sent request FOUR times for help NEVER GOT ANY FROM MYHERITAGE. So I ran a book for information and OUIT.
NOT PAYING FOR SOMETHING THAT DOES NOT WORK HALF THE TIME AT THESE PRICES.
Ottima esperienza, come conoscere le proprie origini, promemoria per compleanni, idea simpatica quella di poter inserire anche le foto
Not proper assessment DNA different than ancestry.ca. Always ask for more money but your assessment is wrong
Thanks to Heritage I am learning who I am as I was in social services until 10 with only Mark known as my name. Adopted at ten to Kizee but adoption revealed my real name. Mark Christian Rothschild which I didn't like the name. Started learning, very inquisitive as a child's slowly learned to like it. Rothschild who I am Heritage has shown me relatives I'm connected to. Thank You Mt Heritage. Made me proud to be a dutinguished Rothschild, proud of it!
All good but i dont like being pestered with a lot thing i dont want
Is the only site which allows me to create a family tree with even eleven generations of ancestors (up to half of 17th century).
It also provides frequent discoveries which quite often are useful to my researches on my family.
Gracias, gracias, gracias, por todo, muy bien 👍 pero por favor escríbanme en español (spanish)
I have been able to share, with my stepsister, the history of my family after being adopted 77 years ago and not knowing anything about the history for my entire life. As I did research, I have come up with a pretty extensive family tree with the help of My Heritage & my own research.
Always easy to navigate, loads of information! Wish I could always afford it. Add a monthly payment plan and maybe I could get more. Most recent me purchase was a belated birthday gift from my son to me since I couldn't get it myself. Thank you.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Genealogy Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members