MyHeritageReviews 6,486

This site is a scam. They charged 120 dollars from my card after I took their trial. I checked it once, and then I forgot about I even registered on the site, I noticed something was wrong when I noticed money was missing from bank account, and I tried to find out where the money went for 2 days, and when I finally found out, I messaged them.
I've tried for over a week to get them to delete my account and refund me my money, it says I'm entitled to a refund if I want it within 30 days of registering. They haven't answered a single one of my messages, I'm really frustrated, and I'm disgusted by the terrible service this site provides.

As with many others, I signed up for the free trial to evaluate the site. I was not happy with the quality of the information or the website itself, and cancelled my account, only to find a month later that my credit card had been charged. They refused to give me a full refund, and claimed that the "refund guarantee" did not apply. AVOID!

Cancelled the 14th day to not be billed - no confirmation email received. Called company and got rude Mike who said no refunds and I indicated I got the email dated May 31 and they would be billing my card then. I emailed them back in 45 minutes to let them know I had cancelled this and in talking with Mike he indicated he checked with the billing department and he could give me a 50% discount for the year. I declined and he said that was all he could do and to take it or leave it. I am filing a complaint and perhaps more than one. They don't seem to want to honor their 30 day full refund either! This appears to be a lying scheister company which I will spread the word on!

I am also very unhappy with the service I received from My Heritage. I also, tried the 14 day free trial and was waiting all day for the email asking if I would be interested in paying for a subscription. What a got instead was an email from the company telling me that they billed my credit card before even asking me if I wanted the subscription. Like all the other people here, I also called to ask for them to credit my credit card for the amount they charged and that I would NOT be interested in a subscription. The "billing rep" that I spoke to said everything short of "too darn bad". I've used other genealogy sites and they would NEVER treat people that way. They were extremely helpful with any questions I had. Why can't My Heritage do the same? Because they are a scam! This is the first review I've ever written, so take my advice and don't get involved with this company if you don't have to.

I finally got some satisfaction from MyHeritage.com. After missing many phone calls--they can call you on the weekend, but you can't call them, today, Monday, I phoned and spoke with Jeff who helped cancel my subscription. (That was after waiting about fifteen minutes on hold.) He was very courteous. He had to speak with his manager and did so. I did say that if I couldn't get them to do so, I'd just go through my credit card company.

Another issue: I did one search on MyHeritage of my name, just to see what came up. Very disturbing! The site presents information that I have restricted, including my unlisted home telephone number. I'd never do business with this company, for that reason alone, not to mention the generally poor customer service. Jeff was excellent, however.

I accepted the one week trial that said it was only $10 a month after that. I figured I would keep it a month to see if it was worth it since a week in not sufficient. They withdrew $120 from my account and when I called to cancel and request a refund because their offer is totally misleading they only gave me half of my money back and I will only have access to this crappy site for 6 months. I have no more use for this site since further records requires me to purchase a premium account so they can take more of my money. Stay away from these crooks.

Over the course of a week I had issues with a portion of the My Heritage web site not accepting newly matched people (Old people looking for older, deader people). I submitted a work order request-ticket **************; expecting the usual week to 10 day turn around. Within 36 hours I had obtained a solution (Alexandra), accomplished the easy fix (the problem was having 2 sites opened-one a basic & one a Premium plus). Received 2 follow up E-mails ensuring that I was happy with the fix. Fantastic customer service! Thank you ever so much.

I cancelled my subscription. Only for me to find out they had not cancelled it. Retraced my emails they actually said they going to bill me £75.00 as this was 25% of the original price. Which i was confused, checked my statement they had billed me £90.00. The whole thing is a rip off. Right now I am waiting for a call I want my money back, this is disgusting. Waiting for a response. Check facebook there is a page for them caller ALERT SCAMMERS

I have been a user since 2010.
I had issues with the relationships report attributed to me and could not work out what was wrong.
I got a very prompt reply which identified duplicate names and a very detailed guide (with screen shots) on how to fix the problem.
Together with a bit of good luck I have managed to fix the problem (fingers crossed).
The fault fixing service is extremely good.
I do not like the extra "deals" that are necessary to get information that arises from their matching service.

I too signed up for 14 day free trial and like most normal people, it slipped my mind (conveniently they don't email you the day before.)

Steer clear. Customer services will only argue and bicker with you and try to convince you you are a stupid horrible person because you forgot to cancel the free trial.

Managed to get 50% back, and will be filing a complaint and emailing them to remind them of their own 30 day full refund policy.

I was so excited about this new site and its layout. I hoped to learn about my ancestry from different sources not previously tapped into at another site. That was the promise made to me, and that was the reason I was willing to pay another large sum of money for such sources. I just got blank walls requesting upgrades at a cost of $119.95 (approx.) MORE to learn any new POSSIBLE hints of information about my relatives. What a SCAM! I will request a refund! If I don't get it, I will plaster the Internet with the true worth of MyHeritage.com