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MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.
With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.
The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.
MyHeritage Reviews Summary
MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.
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Ayant réussi à vous avoir au téléphone, je suis très satisfaite des réponses qui m'ont été apportées par la personne que j'ai eu. Personne très aimable et surtout à l'écoute de mes demandes qui étaient nombreuses et pas toujours simples.
Bien cordialement.
G. DUTHEIL
I was test driving the site and filling out information I'd found out on my own. A few hours later, I got a phone call from a sales rep. I DID NOT GIVE THEM MY CELL NUMBER! Do not even sign up for this site. The fact that they're aggressively selling their product is a major red flag. Beware.
I was able to expand my genealogy tree from about 100 ancestors to over 14OO persons."smart matches" and "record matches" provides lots of info. Nearly impossible to reach customer service by phone, but very quick and efficient follow up by email.
Signed up today for my DNA test through My Heritage and within 2 hours received a phone call from one of the 'sales' team telling me it was my lucky day and I could sign up for a bunch of stuff that I wasn't interested in. This really cheapens the product and makes me think the whole thing is a gimmick - I really hope not!
Hi Julie,
I'm sorry to hear about your negative experience in signing up at Myheritage.
MyHeritage research tools and features are based on subscriptions and our intention is to promote our latest promotions while advising members of the best subscription that fits one's tree research needs and budget. Therefore we do contact our valued members from time to time.
Although many people do benefit from speaking to a representative to learn more about our latest promotions and different subscriptions, I can stop this for you by all means. I'd be happy to notate your account explaining that you are not interested in any contact from us to prevent this from happening again.
Please contact me directly at [email protected] so may locate your account and notate it accordingly.
Sincerely
Rafael
Myheritage
Ik had een probleem met het synchroniseren van mijn online Web Site. Binnen enkele dagen was het probleem door de uitstekende uitleg van de medewerker van MyHeritage weer verholpen. Waardoor ik weer volop bezig kan zijn met mijn bijna dagelijkse hobby.
They were very patient with me an addressed my questions with answers I could understand. Very Friendly
Once you get thru the LONG wait time on the telephone, the service by Aaron was excellent. I am hard of hearing and he was very patient and helped me to establish a new email address and password (which I had had trouble doing myself on the computer).
Today started terribly, I thought I lost my DNA results! Then along came Aaron to save the day. Best experience ever!
In the past I have found MyHeritage a useful site but am finding myself using it infrequently now. I called to find out my options and was surprised that instead of trying to convince me "I needed to stay," they helped me to phase out my participation. The representative even encouraged me to do so and come back when I was ready saying there will be good deals when I do.
The worse is the customer support. Why not have a tech via email? When you have a question you must call the support number listed. Then you sit on the phone for over an hour, They do have a prompt that says " leave us your number and we'; ll call you back in the order received" but did this 3 times without a call back. If you really want any support it's best you sit on the phone an hour ++++.
The next issue is there is really no merging. So because it's delete someone you keep getting these "smart matches" that are repetitious.
Now the plus. I do the way they search records from all sites. Their competitor will try to upgrade you for every thing
HI Darren,
I sympathize with how frustrating it may be to have trouble contacting us and I will do all I can to help.
Firstly, I must clarify that we do offer support via E-mail by all means. For one to contact a representative via e-mail, simply visit our help center and type in " Contact us" (http://helpcenter.myheritage.com) This will open a contact form, where you can provide a detailed description of your question, select an appropriate topic to ensure it gets routed to the correct place and even add an attachment if you wish.
In any case, I'll be happy to assist you personally with merging information from matches, but, in order to do so, I'm going to need to locate your account with us and ask you for more details on what exactly you are trying to merge. Please e-mail me directly at [email protected] from your registered e-mail address so I may assist you with this as soon as possible. You are already one of my first priorities here.
Sincerely
Rafael
Myheritage
My heritage take payments without the courtesy of an email to give you the opertunity to cancel your subscription which is what I would have done, not knowing about my heritage I brought into the American site then had to buy another type on top, I have lost a lot of money again and still do not know if I have the right type of plan
Hi Sandra,
I regret to read your review and I'm sorry for the misunderstanding.
MyHeritage does inform everyone of the annual charge and its price on the automatic e-mail that is sent out after you enroll in the membership and after every renewal.
Also, one may cancel an annual subscription and remove your credit card information at any time when logging in to MyHeritage from the My Purchases page and incur no annual charge.
Furthermore, MyHeritage really does value the satisfaction of all its members and if you are unhappy with your purchase, our terms and conditions clearly explain one may cancel within 30 days and get a full reimbursement.
I want to help you with the issue you report but in order to do so, I'm going to need to locate your account with us.
Please contact me via e-mail at [email protected] from your registered e-mail address so I may assist you with this as soon as possible.
Happy to help
Rafael
Myheritage
Almost lost a lot of changes made to the fmailytree, but the helpdesk was very helpfull! They took their time and helped me trough the whole process.
You can't reach supposed matches unless you pay $175.00. Just not fair. I am not happy everyone is a cousin twice removed or a 3rd, 4th or 5th cousin ridiculous.
Dear Maureen,
Thanks for your feedback.
Indeed, MyHeritage family sites are based on subscriptions. Basic sites and our downloadable Family Tree Builder program is free but, in order to use some research tools, one may require a subscription in which many of our users do benefit from. But this doesn't mean that you cannot research your family without a subscription as some records are available at no cost.
In regards to your question about "everyone being a cousin twice removed or a 3rd, 4th or 5th cousin", I am interested in investigating this issue for you, therefore, please e-mail me from your registered e-mail address at [email protected].
Happy to help
Rafael
MyHeritage
Update -- myheritage did issue a refund to me after posting this review. I still think they should notify customers of upcoming renewals, and make it easier to access your credit card information.
For all the complaints I see about ancestry.com billing practices, at least they send you an email notice that your renewal is coming up, along with how much you'll be billed. Myheritage.com, on the other hand, can't be bothered with that small courtesy. Yes, I know, they'll say it was my fault, I didn't watch the renewal date. Still, a notice shows you value the customer. In addition, there appears to be no way to remove my credit card information; their help pages say customers were sent login info for a third-party site, but I never received any such thing.
Dear Nan,
I'm sorry to read the bad review have given Myheritage and will do all I can to help.
MyHeritage does inform everyone of the annual charge and its price on the automatic e-mail that is sent out after you enroll in the membership and after every renewal.
Also, one may cancel an annual subscription and remove your credit card information at any time when logging in to MyHeritage from the My Purchases page and incur no annual charge.
Furthermore, We are a refund friendly company and if you are unhappy with your purchase, our terms and conditions clearly explain one may cancel within 30 days and get a full reimbursement.
I'd like to assist you with the billing issue you report but In order to do so, I'm going to need to locate your account.
Please contact me via e-mail at [email protected] from your registered e-mail address so I may assist you with this as soon as possible.
Looking forward to your reply.
Kind Regards
Rafael
Myheritage
La evolución de la aplicación de PC está totalmente parada con múltiples problemas sin resolver. Importación de SmartWatch, errores de sincronización. Por ejemplo
First, the site promised a three week turn around, which ended up being double that time. Second, the site is not at all user friendly. I couldn't email my friend our results, since the only "share" option they had was Facebook or Twitter, neither of which we use. Sorry I didn't go with 23andme like my friends.
My heritage took £90.00 off me when i didn't authorise it, I use pay as you go tokens and have paid them so I can look at things but I have never told them to take £90.00 off me as I never use the site... I have emailed them countless times to get this back but the UK Number is conveniently out of order... SCAM
Hi Rachel,
I regret to find that you feel scammed in purchasing your Myheritage subscription.
We do currently have a large influx of our many Myheritage members calling us with questions and at times, our phone lines do require a hold time that varies depending on the issue.
It seems you were not aware of the annual membership charge you enrolled in and I will do all I can to help you with your concern.
For your information, MyHeritage does inform everyone of the annual charge and its price on the automatic e-mail that is sent out after you enroll in the membership and after every renewal.
Also, one may cancel an annual subscription and remove your credit card information at any time when logging in to MyHeritage from the My Purchases page and incur no annual charge.
Furthermore, We are a refund friendly company and if you are unhappy with your purchase, our terms and conditions clearly explain one may cancel within 30 days and get a full reimbursement.
I'd like to assist you with the billing issue you report but In order to do so, I'm going to need to locate your account.
Please contact me via e-mail at [email protected] from your registered e-mail address so I may assist you with this as soon as possible.
Looking forward to your reply.
Sincerely
Rafael
Myheritage
Mega Appreciations to the MyHeritage team for holding my hand in replacing a tombstone photo with wrong information on it with my newly commissioned tombstone with correct information on it for an ancestor. Their instructions were clear and precise. Great site. Great team.
I called My Heritage support for help with syncing the data on my computer with the online site. Nadja was very helpful and took all the time needed to fix my problem. She even called me back later to make sure that everything went well.
They just give you a percentage of supposedly your ethnicities based on today's modern map.
First of all, this does not make much sense, because humans always moved around the world and also, saying broadly you are partially European and partially Balkan - thank you Einsteins, that's nothing new to me. For example, I am 18% Balkan based on their "research"; Balkans is some huge messy mix of so many ethnicities, that this is the same thing as telling me that I am from planet Earth...
When I wrote to their support asking to at least provide me with the haplogroup of my DNA or provide me with my DNA code (they did research it, didn't they) - I got no response. I tried reaching out to them 3 more times - they are just quietly ignoring me.
So, if you just want to waste your money - go ahead and use them!
Dear Aleksandr,
I'm sorry to hear about your negative experience in receiving your Myheritage DNA ethnicity results and will do all I can to help.
While I agree it is indeed common knowledge that over the last thousand years, people in Europe moved around frequently but, In most regions of the world there is a unique set of genetic characteristics that are shared between the offspring of native populations. Therefore, if you find you share 18% of your DNA with those that trace their ethnicity in the Balkans, this will be showing in your ethnicity estimate.
To estimate your ancestral ethnicity, MyHeritage compares your DNA with the DNA of people around the globe whose genetic ethnicity is known. We call these people the Founder Populations. Currently our genetic models are based on 42 ethnic groups around the world. But this will improve thanks to our Founder Population project, the largest study of this kind ever conducted. More than 5000 participants have been handpicked to serve as references for this project by virtue of their family trees exemplifying consistent ancestry from the same region or ethnicity for many generations. The results of these tests will yield a rich DNA data set.
Determining one’s ethnicity based on DNA is a relatively new field in genetics. Great advancements have been made in the past years, but there is much more to discover. MyHeritage will continue to work on adding new ethnicities and improving the Ethnicity Estimate, based on new scientific research and discoveries.
I'd be more than happy to go over your ethnicity estimate and provide you with the haplogroup or DNA code of your lab results with you as you request, but, I have yet to locate the tickets you have sent us or your registered account.
Please e-mail me directly at [email protected] from your registered e-mail address so I may assist you with your questions as soon as possible.
Looking forward to your reply.
Happy to help
Rafael
Myheritage
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Hi J. C.
I'm sorry to read of your bad review and bad experience enrolling to research your family with Myheritage.
I can assure you that your feedback is very important to us and I understand how frustrating it may be to be contacted out of the blue without expecting it.
MyHeritage research tools and features are based on subscriptions (including a free basic membership in which you most likely have) and our intention is to promote our latest promotions while advising members of the best subscription that fits one's tree research needs and budget. Therefore we do contact our members to give more literature about how one may use a membership to research family history while answering any questions that one may have.
Although many people do benefit from hearing about our latest promotions and different subscriptions, I can stop this for you by all means. I am interested in notating your account requesting not to receive any contact from us unless requested otherwise to prevent this from happening again.
Please contact me directly at [email protected] so may locate your account and notate it accordingly.
Warm Regards
Rafael
Myheritage