MyHeritageReviews 6,486

Customer representative was very helpful with getting my husband kit off my profile and on to his. I think the monthly or yearly prices should be lowered considering you have to buy the kits. Especially if you got more than one like I did. I sent my kits in weeks ago and it just said they arrived. I paid for 1-3 day arrival via usps. I don't believe that it took that long for it to arrive in Utah. We will see what the rest is like later than soon. I'm sure.

I ordered 3 kits with the intention of giving them as a xmas present on 24th November. Nothing arrived and nobody seems to give a hoot about it when I contacted the customer service (after waiting in line for an hour).
I'm without a present and going xmas shopping the day before xmas.
Well done, myheritage.
Let's see how the refund will work out.

When I started building my family tree, I included information about my siblings including their emails. So the site asked if I wanted to invite them. I clicked yes.
When they received the invitation, it asks them to enter their email and a password. But they can't get past entering the email, because it tells them that their email is already being used by someone in the site (because I had entered it in the first place so that My Heritage could invite them). That's when we had to call the support line to get around it.
The support person was super helpful and it all worked out, but it seems to me that much confusion could have been avoided if the site just recognized my family member's email to begin with since that's how they were invited. Strange.
Anyway, otherwise, very nice site.

Last year I tested with ancestry and I uploaded my dna to my heritage. While the general areas where the same the specific areas where not. My Scandinavian dna seemed to be over estimated with ancestry. I have done my family tree and my results with My heritage is much more accurate. I had the pleasure of speaking with Aaron w/ my heritage today to tell him how pleased I was with my results. He gave me even more information and did a fantastic job. Keep up the great work Aaron.

Site and 1st set of DNA kits went OK, I then ordered 3 more kits on the holiday special and only 2 arrived in the shipment.
Contacted support (email) took some time and they gave weird answer so I restated that they should read my 1st email which contained the kit ID's and photo of shipment with missing kit.
The final answer I got was that they would re-ship 3 kits (i only needed one) and then they cancelled the kit ID's I already had, one of which I had already used to collect sample.
It seems that support does not under stand english and has random answers to move the ticket along that does not relate to the problem.

I enjoy using My Heritage. I paid for an upgrade but was limited to the basic features. One call resolved that problem, however the new information that had been found prior to the upgrade was lost after the upgrade. Expect the software to show pending matches even after youve confirmed them all, its just buggy that way regardless of how many times you log in and log out. I do love this software though - within 2 weeks Ive been able to learn more about my family than Id learned in my 47 years on this planet. Overall, well worth the money.

I had a problem with one of the DNA kits I manage after there was a glitch in the system providing ethnicity estimates (I also reported this problem). When I rang the help desk I was second in line, and i had <5 minutes to waitt before being connected with a customer support person (thats good service in my opinion!). The peron I spoke to listened carefully, consulted with others to double-check the solution and helped me to fix the problem. She also tidied up a couple of other issues in my file.

Ive had my DNA kits arrive within the expected time frame (and I am in New Zealand, so overseas mailing seems to work well)