MyHeritageReviews 6,486

Short version, one year ago after submitting my DNA test I was heart broken. The only matches I had were 4th and 5th cousins. My mom had always kept my dad a secret from me. All I knew was his name and that he was from Michigan. I would check My Heritage website every week hoping for a match. I had even tried other DNA sites. After a few months I started thinking these DNA sites are bogus they are just ripping people off. Then last week with what little hope I had left I checked My Heritage for matches. I could not believe my eyes. I had a 28.6% match. I filled with excitedment. This was as close as I had been. I wrote the lady that I shared DNA with and it turns out she is my aunt. My dads sister. I have not been in touch with my dad yet. I was told he is kind of a free spirit. My life changed over night from having little family to gaining a huge family that welcomes me with open arms. Thank you My Heritage for changing my life. Thanks to my husband who bought me the My Heritage DNA kit for Christmas in 2016.

I am very happy about Myheritage after using it for approx. One year, first the online version, and thereafter Family tree and the online version in combination. Criticism encountered regarding errors in the data content to me seem quite unjust. The data come in great part from the users themselves. It seems oblvious to me that all users are obliged to use their common sense to evaluate the information, just the same way as is necessary when searching personally in different public information sources. The latter however would be a far more timeconsuming process. A great part of the joy in Family story research is in fact just the challenge of the evaluation. If all information was 100% ready and correct for consumption, the process would be far less interesting (and the amount of information available would be far less in quantity, diminishing both the challenge and the joy). Thanks also to the people that I have spoken to at Myheritage for very friendly cooperation in solving my problems, especially Mathilde who was extremely patient with me last time. Thanks again!

Ich habe einen Familienstammbaum in My Heritage Tree Builder erstellt. Bis zur 7 Generation 1784. Ich bin begeistert über den Aufbau der Seiten die sich selbst erklären man kann so viele Dinge eingeben. My Heritage Ist für mich die bestens erklärte Seite für Ahnenforschung. Habe vorher etliche andere ausprobiert.
Bei Dingen wo ich nicht gleich weiterkam hatte ich Kontakt mit einer Dame namens Natalie die war sehr freundlich und hatte auch sehr viel Geduld mit mir bei den Erklärungen. Einfach nur Super die Frau Natalie.

I wanted to know which specific countries I was from in North and West Europe. Nicole took a lot of time to explain to me why that isn't possible in countries that border each other as they do in that area and that it goes back before those countries even existed. She explained several other scenarios and took all the time that was needed for me to understand. I really appreciated her help.

Although the wait on the phone was not too long... I was 6th in line and it went rather quickly - about 10 minutes before I spoke to a representative. My question to him and his answer only took about 1-2 minutes (and that was because I was not on the correct screen - or it would have taken less time!) and I quickly found out the answer and am very pleased. Overall - MyHeritage has been an excellent choice for me and they are so very knowledgeable and professional and always innovative and pleasant to work with.

I have been a fanatic about my heritage, genealogy and ancestry for some time now. The name of this organization fits it perfectly. I started my family tree a while back but always hit a roadblock. My family ordered me a DNA kit for Christmas and has been an addiction since. I signed up for the premium service to challenge myself along with finding additional family members, so that I may pass it along to my child and share this information with my immediate family as a gift.

I have called a number of times to chat with Customer Support and have always been treated with the utmost respect. The wait time on hold was a bit long but well worth it. Perhaps a solution is to bring on additional support. Once Aaron McCorkmack the Customer Support Representative assisted me. We were able to resolve my issue together. The matter is still unresolved, but I am optimistic that Aaron will follow through to have this matter resolved. Having a great deal of patience, great customer service is the key and success to any business. It is very important knowing that the client is happy in the end with results.

Looking forward to completing my tree and using the additional services such as the genealogy department to fulfill my dream.