Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of MyHeritage

MyHeritage

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.

With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.

The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.


myheritage.com
Founded in 2005
Lehi, UT, Israel
How would you rate MyHeritage?
grey stargrey stargrey stargrey stargrey star

MyHeritage Reviews Summary

MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

We monitor reviews for authenticity

Spain
1 review
0 helpful votes
Follow Raul M.
Unfollow Raul M.
Share Review
Report Review

Descobreixes nous parents
August 28, 2024
Updated review

A través de MyHeritage pots trobar parents llunyans. MyHeritage busca Smart Matches, vol dir coincidències amb altres arbres dels mils de milers existents a MyHeritage i així troba i t'avisa de noves conexions familiars.

Date of experience: August 18, 2024

Máxima eficacia en sus recomendaciones
April 27, 2017
Previous review

Mi relación con el equipo de soporte de MyHeritage ha sido totalmente satisfactoria.
Tenia un problema con el programa en mi ordenador, despues de explicarselo, me dieron las instrucciones precisas para solventarlo, seguí sus recomendaciones y solucioné totalmente el problema.

Date of experience: April 26, 2017
Greece
1 review
0 helpful votes
Follow Giannis E.
Unfollow Giannis E.
Share Review
Report Review

MyHeritage is the best!
August 28, 2024

Well, MyHeritage is the best company in its field. For many years, I use its tools to make my life easier while searching for my family's history. And it was a beautiful travel, with many good surprises! Thank you!

Date of experience: August 18, 2024
Brazil
1 review
0 helpful votes
Follow Airton A.
Unfollow Airton A.
Share Review
Report Review

It`s very helpful and has a lot of features to improve your search. I recommend MyHeritage.

Date of experience: August 18, 2024
Italy
1 review
0 helpful votes
Follow Giacomo P.
Unfollow Giacomo P.
Share Review
Report Review

Esperienza fantastica!
August 28, 2024

Usare MyHeritage, sia tramite il sito, sia tramite app su smartphone, e' estremamente semplice ed intuitivo!

Date of experience: August 18, 2024
NL
1 review
0 helpful votes
Follow rolf L.
Unfollow rolf L.
Share Review
Report Review

MyHeritage is a great way to work as a genealogist on your family tree. It offers very efficient tools like access to many databases for your research, although a word of caution is appropriate here: do not fall into the trap of growing your tree with incredible speed, adding SmartMatches blindly or too lightly and always check the data at least against one other (primary) source. You might have to spend many hours of repairing profiles and/or connections. So just work on your tree as conscientiously as possible.
Anyway, MyHeritage is a fantastic tool which will keep you busy (or "hooked") every day for some minutes or even hours, once "infected".
A very important asset to working with MyHeritage is the Family Tree Builder (FTB), which one uses offline on the pc. As it synchronizes your genealogical data with your web tree on MyHeritage it is a great way of keeping your valuable data safe. And, FTB offers a great functionality to research data for a specific profile in great detail. Also, the export/import option (GEDCOM), both for your family website and FTB is quite helpful.
After some time and becoming more and more familiar with all the powerful options and the full functionality, MyHeritage and FTB have become essential and indispensable to me.

Date of experience: August 18, 2024
Portugal
1 review
0 helpful votes
Follow Francisco B.
Unfollow Francisco B.
Share Review
Report Review

Discovering my Ancestors
August 28, 2024

If you want to discover more about your family and your ancestors, don't hesitate to open an account on MyHeritage and create your family tree. You will be amazed at the results.

Date of experience: August 18, 2024
Finland
1 review
0 helpful votes
Follow Marjut A.
Unfollow Marjut A.
Share Review
Report Review

Easy and varied
August 28, 2024

I have discovered my roots, which I previously knew nothing about.

Date of experience: August 18, 2024
Latvia
1 review
0 helpful votes
Follow Dagmāra X.
Unfollow Dagmāra X.
Share Review
Report Review

A lot of great functionalities for the family history research starting from DNA testing till easy to use tools for creating family tree.

Date of experience: August 17, 2024
Italy
1 review
0 helpful votes
Follow Hajnalka K.
Unfollow Hajnalka K.
Share Review
Report Review

I am a returning customer, they always deliver perfectly
August 28, 2024
Updated review

I am testing the fifth family member. MyHeritage sends DNA packages very promptly and with exceptional care. The packages are weatherproof and easy to resend to their testing laboratory.
I love this service and will keep testing with them. It makes knowing more of my past so much easier.

Date of experience: August 17, 2024

On the verge of innovation with the past
August 9, 2024
Previous review

I cannot begin to express my gratitude for MyHeritage. This platform has been an absolute revelation in my quest to uncover my family history.

I was astonished by the sheer volume of new family members I discovered. It felt like uncovering hidden chapters of my life. Connecting with distant relatives and learning about their lives has been incredibly enriching. Furthermore, the details I found about existing family members added depth and color to the stories I already knew.

The DNA kit was a game-changer. It opened up entirely new avenues for research, and the match results were incredibly accurate. It is truly remarkable to pinpoint geographical origins with such precision.

I was also impressed by the photo enhancement tools. Bringing old, faded pictures to life is like stepping back in time. It's a magical feature that has brought immense joy. The messaging tools have been instrumental in connecting with newfound relatives, making the experience even more personal.

The option to browse other - open - family trees is a brilliant feature. It has helped me consolidate information and create a more comprehensive family history.

MyHeritage has far exceeded my expectations. I wholeheartedly recommend it to anyone with even a spark of curiosity about their ancestry. It's an invaluable tool for building a rich and detailed family tree. Thank you, MyHeritage, for making this journey so rewarding!

Date of experience: August 9, 2024
Italy
1 review
0 helpful votes
Follow Settimo M.
Unfollow Settimo M.
Share Review
Report Review

Never ending discoveries
August 27, 2024
Updated review

Come abbonato a MyHeritage da oltre un decennio ho potuto sviluppare il mio albero genealogico ad un tale livello che mai avrei pensato di riuscire a raggiungere.Fondamentali sono stati gli Smart matches grazie ai quali ho potuto scoprire tanti parenti ed aggiungerli al mio albero spesso anche con le loro fotografie. Inoltre sono potuto entrare in contatto con parenti che non conoscevo o di cui avevo perso i contatti.MyHeritage con tutte le sue innumerevoli risorse è stato una risorsa insostituibile per sviluppare il mio albero genealogico con oltre 7 mila individui.

Date of experience: August 17, 2024

DNA kit replacement
February 18, 2021
Previous review

There was a problem with shipment of my DNA sample to the USA lab.
I had contacted My Heritage support team and I was advised to wait 45 days after shipment and in the event of no arrival at the lab by that time they would have provided a replacement kit at no charge.
Unfortunately the sample did not arrive and My Heritage has provided a new kit which is under way.
Thanks to Mi Heritage for the efficient service.

Date of experience: February 18, 2021
Slovakia
1 review
0 helpful votes
Follow Ester F.
Unfollow Ester F.
Share Review
Report Review

Satisfie for years
August 27, 2024

Using the website for years and also the other, but this I like the most. I love how easy is to use and also the DNA tests. Highly recommend it to everyone.

Date of experience: August 17, 2024
RU
1 review
0 helpful votes
Follow Vladimir Q.
Unfollow Vladimir Q.
Share Review
Report Review

Работаю с MyHeritage более 10 лет. Оказалось, что эта программа полностью удовлетворяла моим пожеланиям и позволяла изучать и корректировать генеалогическое древо родственникам из разных стран и локаций.

Date of experience: August 17, 2024
Finland
1 review
0 helpful votes
Follow Seppo Q.
Unfollow Seppo Q.
Share Review
Report Review

I have used MyHeritage systems for my family research for mote that 15 years and experienced systems easy to use.

Date of experience: August 17, 2024
Croatia
1 review
0 helpful votes
Follow Barbara G.
Unfollow Barbara G.
Share Review
Report Review

A gift that keeps on giving
August 27, 2024

I got the MyHeritage DNA kit as a gift about four years ago and since then it has proven itself as a gift that keeps on giving - I have been able to connect with long-lost relatives, find various kinds of documents relating to my family history and even help my cousins find their cousins! I'm looking forward to future discoveries and matches. :)

Date of experience: August 17, 2024
Poland
1 review
0 helpful votes
Follow Janusz E.
Unfollow Janusz E.
Share Review
Report Review

Bardzo użyteczne narzędzie
August 27, 2024

Łatwy w użytkowaniu interface, wiele pożytecznych funkcji (np wyszukiwanie potencjalnych niespójności w drzewie). Analiza DNA (dodatkowo płatna) pozwala znaleźć krewnych o których się nie słyszało.

Date of experience: August 17, 2024
Croatia
1 review
0 helpful votes
Follow Elvis I.
Unfollow Elvis I.
Share Review
Report Review

The beginning of a wonderful travel
August 27, 2024

My heritage makes you travel. In time and space. You discover amazing facts about your ancestors, so...about yourself. It is a pity to be unaware of so many things that brought you where you are, and the person you are..

Date of experience: August 17, 2024
Portugal
1 review
0 helpful votes
Follow Diogo I.
Unfollow Diogo I.
Share Review
Report Review

The best team
August 27, 2024

Todas as minhas questões têm sido respondidas com rapidez, simpatia e cortesia a orgulho-me imenso de participar na ajuda à tradução.
Toda a equipa de profissionais têm-se mostrado à altura do desempenho das suas funções.

Date of experience: August 17, 2024
GB
1 review
0 helpful votes
Follow Antje E.
Unfollow Antje E.
Share Review
Report Review

Fantastic Genealogy Tool
August 27, 2024

Myheritage has helped me create an extensive family tree with their combination of online resources and dna tools. I highly recommend trying it out.

Date of experience: August 17, 2024
Slovenia
1 review
0 helpful votes
Follow Boštjan from Slovenia V.
Unfollow Boštjan from Slovenia V.
Share Review
Report Review

You can easily build your family tree on the site. There are many interesting tools available, and a DNA test can be of great help.

Date of experience: August 17, 2024
Germany
1 review
0 helpful votes
Follow Edelgard R.
Unfollow Edelgard R.
Share Review
Report Review

Bis jetzt gibt es keine zufriedenstellende Lösung, wie ich fehlerhafte Ortsbezeichnungen in meinem Stammbaum finde und korrigiere. Das einfachste wäre, man könnte die unterschiedlichen Schreibweisen wie bei Legacy verschmelzen. Viele Orte können auf der Karte trotz richtiger Schreibweise nicht gefunden werden. Hier wäre es sinnvoll, man könnte sie selbst auf der Karte positionieren. Der Ort Święcia in Polen erscheint richtig, wenn ich "Swiecia, Konin, Wielkopolskie, Polen" eintrage. Trage ich richtig mit polnischen Sonderzeichen "Święcia, Konin, Wielkopolskie, Polen" ein, wird der Ort nicht gefunden. Das selbe gilt für Żychlin. Nach der neusten Änderung funktioniert die Anzeige der Family Map beim Klick auf den Ort bei den Einzelpersonen nicht mehr, sondern ich muss mich über Stammbaum - Mehr - Family Map umständlich durcharbeiten.

Date of experience: August 17, 2024