MyDomainReviews 31

I started with mydomain.com 18 years ago when I registered my first domain. I needed a few simple things: email forwarding, custom DNS, website forwarding, and that was all included in the registration fee.

Over time, they have made their "control panel" more confusing to use, obfuscated the recurring pricing and billing structure, and ruined the free stuff. The straw that broke the camel's back was when they downgraded my account to "domain parking" from "hosting", and broke my email forwarding.

There are less expensive registrars out there, and most will include domain privacy for free. (mydomain.com charges for domain privacy. They entice you with a low-price "teaser" rate that quickly increases year-to-year.)

On the plus side, my experience with phone support has been good overall. Be sure to call during normal business hours if you want a remedy that is out of the ordinary, though. After hours support appears to be provided by a far-east call center, and the personnel there can only do basic technical support.

I have been with mydomain since 2003. As long as things were simple everything was fine. If you want a domain name or an email, my domain is OK. Now I have a website that has more than one page, they can't seem to handle it. In the past 2 weeks, my website has been down 11 days out of 14. I have had extensive contact with web support and they say everything is fine but I have no access to my website on the internet. Moreover, they LOST the last 3 years of my website! As in lost 4 page of my website and 2 1/2 years of my blogs. It's a good thing my webmaster had a backup. Mydomain didn't.
For the first 4 days, their support techs didn't know what the problem was with the website until they discovered the server was down. This is a preliminary problem anyone should have checked first.
I would not recommend my domain for anything except getting a domain name. They seem to be competent at that if nothing else.

Your hosting services are slow, support team are slow, email storage expensive. There have been multiple times where your staff have reverted the virtual machine which my websites run on back several months in time, causing me to lose months of work on my blogs and updates to my websites. Your staff also SCAM members into purchasing "SiteLock Fix product" by locking down hosting accounts claiming that a malicious file exists on my site, when they provided me with the file location - THIS FILE DIDN'T EXIST! Complete SCAM and I will be happily migrating all of my websites, domains etc to another host (where I have hundreds of websites). My trial of MyDomain is over. Please don't think this is someone who "doesn't know what they are talking about and is just having a rant" because I work in IT for the Australian Government and have completed my Masters Degree in Systems Administration

Don't touch this domain registration company with a bargepole. Ten years ago they were very competitive and efficient and I moved all my domains there. Their service has got more and more expensive and inefficient, and they make it as hard as possible for you to move elsewhere. They make a lot of money charging extra for domain privacy, which some other registrars offer as standard. And if you forget to renew a domain and it goes into "redemption period" they lock it and hold it to ransom. You have to pay $100 PLUS another year's registration just to get your own domain back. Dreadful, dreadful company.

They are beyond terrible. As the other commentators on this site have stated, mydomain.com are erratic, unstable and the level of customer service is shockingly poor.

Anything which is simple with every other domain name registrar is made a painful process by mydomain. For instance, changing your nameservers or moving domains to other registrars, which takes a matter of seconds to change the settings in the interfaces of other registrars, involves writing a dozen emails to mydomain.

Incompetent and bureacratic. They've caused me so much misery. No wonder the web is full of negative reviews about them more than any other major domain name registrar I've seen.

I have been with my domain.com for about 10 years and have gone through many bumps with them... altho THIS YEAR (2012) they have outdone themselves. ALL my domains were deleted by a system glitch. It's been over a month and my email and my sites are all still offline. I have mostly been a hack in my business (part-time etc) but now it's time to be serious (full-time) about my business and these guys are not cut out for the service and quality I need. Emails just went back online today but I was just informed all my data was irretrievably lost. Everything I have built over the past decade (and a few things I hadn't backed up) was just deleted by my-domain.com... FAIL.

My advice, DO NOT buy or use services from this domain service provider.

As others say, mydomain.com has a trackrecord of regularly messing about their customers and not offering decent customer support.

Thank to their endless technical errors, my websites have been down repeatedly.

They don't answer support queries, email addresses or pick up the phone. Stay clear of mydomain.com!

I have tried to contact them 20 times in the last two weeks, using different means, without receiving a single reply from them.

I notice that the previous post was about year old. I might have agreed with it then but since then MyDomain.com has gone way down. I have 11 domains registered with them and now it is a nightmare. Don't try and contact them by phone. Hold times are almost an hour. When you do get someone on the phone they don't know what to do. If you have only one domain to use it might work for you. If you have more it is unusable. The catchall for ALL domains must be one e-mail address. They don't seem to care about the customers anymore. They've parked my domains and assured me that they will find out "why" they were done this way. NO answer to this day! I'm done with them. They've taken a working system and now made it unusable. I've been reading about others that have had the same trouble as I have and they are all scrambling to find another home.

I would recommend you find ANYone else to host your domain.

My Domain.Com is very cool.

Going for a job interview and don't want to give your "*******@YAHOO.COM" address? Through MyDomain.Com you can look and see if your domain name is taken. Many times the dot com is gone, but dot net, info, tv, etc. is available!

I purchased 4 domain names and one email service. For $9 a year I have something cooler than "Yahoo.Com" to give potential clients and 5 email accounts with unlimited size mailboxes (Email account service is $20 a year). Very handy as my wife is a graphic designer and sends HUGE (285MB) files to and fro.

I recommend it to anyone who has their own site as they ALSO have site hosting (but I'm not quite technically proficient enough for that).
-------------------UPDATE------------------
As always, smooth sailing breeds complacency. Was charged ($245) for something without being billed. Had charge reversed (begged the bank and they overturned the overdraft fee) and am now moving all of my business to Hover.Com