MyChargeBack

The call came from a number from New York. I'm in Toronto. I was unable to reach the phone in time (it rang twice on my end). I do have private voice mail on my phone but no message was left by the caller. I tried to return the call at the number the call came from and got a strange message about "insufficient funds". I checked online for another number and was able to call a directory service, who thought that since it was only a short time since the appointment schedule I would likely get a quick return call. I waited beside the phone but no call was received. I called back to the directory service again. This time I was told I would probably get a call back between (I think) 24 and 48 hours. I will be paying for these "long distance" calls from the US as my phone service is free for any calls in Canada but not international. The one star rating is not because the experience with "MyChargeBack" was bad it is because it didn't happen.

I signed up with MyChargeBack in August 2022 following a huge financial loss I suffered at the hands of an online trading platform scam. The onboarding specialist at MyChargeBack, who was my first point of contact, is Estelle Richey. She reassured me and explained what MyChargeBack could offer with absolutely no pressure on me to sign an agreement unless or until I was completely confident. I was warned that the process of possible fund recovery would be drawn out and a lengthy process. I accepted that and signed a contract with them.
The crypto team agents work as a team and deal with correspondence as it arrives but all info is recorded centrally. Whenever I have felt the need to do so, I have contacted Estelle directly and she has immediately forwarded my questions to the team which has resulted in swift and positive progress. Estelle is a gem. MyChargeBack are lucky to have her as their onboarding specialist.

I opened a case about 4 &1/2 years ago.( Greenfields) The communication since day 1 has been poor at best, 90% of communication was initiated on my part, trying to find out what was going on. The first 6 weeks heard nothing so contacted them, they hadn't started. Over the course of a next few years I've emailed to get updates, only to find there's a new guy involved Hmmm? Every time I speak to someone new to tell them about the very poor service/communication i get the same story, very sorry, not good enough, wont happen again etc etc etc. Last time I had correspondance was about a year ago to tell me someone else would be looking after me. Have never heard from that person or anyone else since. Certainly not a company I would pay money to.
Very unprofesional. Have waited nearly 2 months for some sort of response. Said they tried to through site jabber, gave them my email address, still no relpy. I do wonder if they have a customer service dept because it certainly seems to be non existent in this case. MIA

I paid you $3500. 00 all you did was send me two letters which I in turn sent to the bank. All these letters did was piss off the manager that I was dealing with and then she blocked me. You have not been listening to what I told you about the scam and you are not and have not been doing anything that has been effective in the return of my funds. At this point the $3500 was a lot for me to pay and in fact it was the balance of my earthly funds. You took the case knowing I had very little to work with and I told you that if you took longer than six months I would be bankrupt. At this point as it appears to me I have been scammed by you and I am bankrupt. When I ran out of money as I feared I would you simply stopped responding to me Case *******. Please respond.

Hoy le comenté mi situación a un amigo policía que trabaja en delitos cibernéticos. El me aconseja que lo mejor que puedo hacer, es denunciar cuanto antes con todas las pruebas que tengo, para que así, un juez dé la instrucción de investigar, y así le asignen mi caso a un policía. Gracias a esa gestión, podré ganar tiempo, y una vez que tenga el informe de MCB, lo incorporo a la carpeta investigativa que se haya creado. Sin embargo, al comentarle esa situación a profesionales de MCB, ellos me aconsejan que aún no denuncie, y que lo haga recién cuando tenga mi informe criptográfico...

Por favor orientenme, ya que no entiendo que hacer. Han resuelto algún caso exitoso de criptomonedas en Chile?. Si es así, favor detallenme la forma en que procedieron.

Eternamente agradecido, y espero que puedan ayudarme

I am delighted with the professionalism in the whole process. The videos at each step are really a nice touch. My agent Lisa gave me several conversations before I made any commitment to payment. All of which were helpful and insightful. They answered all of my many questions very well and were always prepared in the meetings. I look forward to seeing how recovery develops over the coming months.

The consultation(s) showed sympathy and explained a logical process that simply made sense. Lisa was a great agent! Whilst there are no guarantees, I hear of increasing success and am not surprised with the knowledge base I have seen My Chargeback has in podcasts, articles, webpages and consultations.

The documentation portal was clear. After submitting all of my documents and list of deposits I received a crypto trace report in less than 3 weeks despite this process typically taking much longer. They successfully identified the exchanges where my crypto was cashed out!

Shortly I filed a police report and I have only just sent the police detective details through to the crypto team.
I have been frequently reminded by the crypo-team to proceed to the next step and I commend them on being very active.

I will require Chargeback's assistance in obtaining the KYC information from the exchanges to proceed further in my case. They have provided some initial guidance on this in their report already!

Going after the exchanges will be nice as well as the banks. The scammer will of course be ideal! But I understand I am at the early stage in this process.

Getting help with explaining things to the police around what they need to do will be the game changer I need to increase my chances of success.

Thanks very much, My Chargeback. I have great confidence in you and I hope this ends in success.