Musician's Friend

I ordered a pair of $1,000 Speakers on 9/16 with an estimated ship date of 10/16. Since then my ship date has changed around 15 times! (No exaggeration) At first it flip flopped from 11/16 and back. 5 days ago they sent me an email saying it would ship in 30 days making the ship date 11/28 and just a few days after they increased the ship date by 6 days! I track my package ship date everyday and it continues to increase by one day everyday that I check. As of today the ship date is 12/7 and the customer service email will no longer return my questions. ****I would avoid purchasing anything with this company as they advertise false ship dates****

THEY LIE AND RIP YOU OFF!

I ordered a set of recording mics and paid extra for 4 day expedited shipping so they would arrive in time for a weekend event I was recording. Paypal notified me within 30 minutes that my payment was waiting for Musicians Friend to ship.

Musicians Friend didn't even pack the order until 5 days later. UPS received it 7 days later.

I complained and Musicians Friend lied and told me that PayPal delayed my order. I sent them the PayPal approval and pointed out they were lying.

Then they said they would credit me for the expedited shipping charge but they never did.

Musicians Friend lies & rips you off.

BEWARE MF SHIPPING PRACTICES!

A product was ordered FOR ME by a family member not aware of my attitude toward MF.

The very expensive item was shipped in its RETAIL carton with NO outer box. The item was very expensive and heavy. The retail box was obviously NOT, I say, NOT intended as a shipping container. The box arrived from the UPS Demolition team, hanging open on my porch! Shipping expensive gear in retail boxes which provide absolutely NO damage protection is a POOR reflection on the shipping department and company leadership. Good God, don't buy anything from MF!

Previous review below::

I have experienced this TWICE! The first time I considered it a mistake, and was ok to continue doing business. I have bought $$$$ of product from MF, but NO MORE...

If you have a problem with MF customer serivce, they have a quite intricate RUN-AROUND tactic that will leave you unbelievable frustrated. They instruct you to continually call someone else and they will not transfer the call. They simply try to wear you out dialing and getting repeated pass offs until you give up.

AVOID buying from MF if you can help it! Go with another online supplier.

Really dissatisfied with my ordering experience with MF. I ordered a Gibson Hummingbird Pro that was on sale and was a great deal. I had been checking MF for at least 4 weeks given that I have bought other merchandise from them and it went smoothly. All seemed well until I received an email about 6 hours after I placed my order that said that the serial number guitar that I ordered was already sold but there were several left. I then contacted them and asked which ones were left. At first the rep kept evading my question, offering a more expensive guitar as an alternative. After asking several times, the rep said that all 6 had been sold and that their website had not been updated. Here's the thing though... just the day before the page did not have the sale price. In less than 18 hours someone had accessed the page and updated the price yet, not the number that was left nor the banner that says: In stock and ready to ship! I a completely dismayed with this and will never buy from MF again.

I purchased a Tascam DP-32 and was told that the extended warranty for 89.99 covered replacement and shipping for 3 years. The rep lied as the warranty does not cover replacement of the unit even within a few months. The unit has to be shipped to them, the manufactuer, to them and then back to me. No integrity, management was useless. Since the takover some years ago, this company has declined dramatically. I am never shopping there again.

Excellent website for all your musical needs. Great stock and great deals. I have ordered several times and never really experienced a problem. I have had to make a refund once but it was no problem at all. I returned the item and I received a full refund back onto my account. Though I recommend this site to everyone they're are just a couple of things to be wary of. The customer service is good but the sales reps are not as informational as they claim to be about particular products. Also, and this only happened once, I bought a guitar and was expecting the one that was in the picture but when I had received the guitar it was something different. Though that was partly my fault for not thouroughly reading all the item contents and description and just basing my decision on the picture, I still didn't like the fact the used a higher end model to display and lower end guitar which in the end was still very satisfactory. Other than that I have had nothing but a great experience with this site. Happy buying.

I'm usually a harsh critic, but Musciansfriend.com doesn't really have any faults. They reply to my emails in a timely manner, and I'm not stuck tying to email a bot. Some prices are high on some things, but I can't find a cheaper place to buy a Epiphone Les Paul Prophecy. And they send a magazine in the mail. Just a mag. It's not monthly. Probably just biannually. Please let me know if you all find a better music site. Good Luck

Kro

I wish I could give less than one star. These people are complete crooks with no customer service. We spent over $5k buying furniture for our whole home there a year ago. We bought a giant sectional couch that was on sale with a "free" recliner included as well as sofa tables a dinette set a queen bedroom set etc.

Within 8 months the couch recliner handles completely broke off and the springs in TWO of the seats started popping up through the fabric. We had been sold a warranty that the salesman stated covered EVERYTHING and that if we weren't happy with it at any point we could get a pro rated refund on it. So we called the warranty people - they made us fill out tons of forms and send in pictured. THREE WEEKS and several phone calls later, they sent out a tech that we assumed would do the repair. Instead he was here for about 5 minutes to look at the damage and take MORE pics and advise us to wait another 3 weeks for a DECISION on if they would fix it.

We waited - they denied our claim stating that the damage was "normal wear and tear" adn not covered, despite what teh Becks salesman had told us. We asked for our prorated refundon teh remainder of our warranty as we could see at this point that it was a worthless waste of money and a scam - they stated only Becks could refund us.

At this point after reviewing our receipt we had noticed that Becks had fraudulently charged us for our "free" recliner - over $350. We had already called the upwards of 8 times. Sometimes they don't answer and we leave messages that are not returned. Sometimes they say the manager is out with health issues with no ETA to return. Other times they transfer us to someone elses voice mail. Or tell us they will look into it and never get back to us. Once they actually put us through to the sales man who said he would look into it and get back to us - but he never did. When I questioned him about the warranty he said "Oh yes, they cover everythign even wear and tear" and I said no - they just denied our claim saying it was normale wear and tear for springs to poke up through the couch adn the handles to fall off - and then he corrected himself "Oh no... they don't cover wear and tear". We started calling them AGAIN regarding the warranty reimbursement only to now be told they DON'T give a pro rated refudn - the salesman just LIED about everything. Nice.

We filed a complaint with the BBB with ALL of these issues. They did NOT respond to the overcharge of $350. They did NOT respond to their sales person lying to make the sale. The ONLY response they had was stating that according to the warranty company we were rude to their tech and so therefore we didn't get any service. Which isn't true - our denial wasn't for "being rude" nor did any manager contact us regarding the visit etc. It stated we are denied service because the damage is wear and tear.

Becks won't even RESPOND honestly to ANY allegations - or respond at ALL to the allegations of blatant fraud.

These people have no customer service or morals. AVOID LIKE THE PLAGUE.