Murad

I am getting older and i sure don't want to look older who does right. So i google anti aging skin care and Murad.com is listed. I have never heard of Murad so i got on the site to see what they were all about. I signed up for emails alerts and the very first email was a welcome 20% off your first purchase code WELCOME20. So i got back on the website. They offer a lot of acne products but i don't have acne and sense i have never heard of them i wasn't going to spend $400 without knowing if the product was any good. So i found a couple items to purchase put in the code and it returned a 10% discount not 20% as promised. I replied to the welcome offer email asking why i only got a 10% discount. I was told it was because i selected a starter kit, mind you this starter kit is on an auto ship where it replenishes your supply indefinitely until cancelled so it is hardly a loser for Murad. And how would i know that it wasn't included there was no disclosure i would have needed to downloaded that from their website. So i will never know if Murad is a good product or snake oil. And telling me what i selected did not qualify is pretty shady its a lot like bait and switch. This is not how you win new customers. I have not heard back from Murad. If I do it will be because of this review. As a business owner the way you win new customers and keep them is to do what you say. Why offer something if you have stipulations where you can't use it? But no worries there are a lot of anti-aging skin care lines so i doubt missing this one is going to make any difference. Murad offered then refused. That is not only rude it's really a poor business practice.

Horrible customer service experience! Several months ago I called and cancelled any kits and auto deliveries bc I lost my job and the online system kept showing product for auto delivery even though I cancelled it online and it would tell me it was still there. Spoke to a woman and she ensured me that all auto deliveries and kits were cancelled. Come 9/7 I was charged for $127 and $67 dollars. Company kept refusing to let me talk to a manager and once I finally did they said my only option was to get a rma number and bring back to ups store and pay for shipping. I can't even buy my kids food let alone pay for shipping on something. They told me there was nothing more they could do. I will never buy product from murad again in the future and I DONT RECOMMEND MURAD to anyone! Save your money and find a company willing to give you a good customer experience

I started buying from Murad in the early 90s. Back then their products were regular sized, really worked, and while they didn't yet have a website, their customer service was good. No longer. Now they let you earn points for your purchases, but what you get for those points is a large amount of stress and nothing else. It took me a long time to acquire 2000+ points, and they were offering "$50 e Gift Card" for 1000 points. I put in for 2 of them to give as gifts, but that is NOT what you get. No gift cards, no gifts. You have to spend money to use what they give you, and you have to buy the products right then so there is no way to gift these and there are no cards. It's $50 off of a purchase of $60 or more. After ALL the problems I've had, I didn't want anything else from them. I thought they'd make good gifts, but even though their website said I'd be getting 2 of the $50 e Gift Cards, I didn't. I got $50 off a purchase of $60 or more, and could not use both of them at once. When I asked them to honor what their website said they were giving, they said they would definitely call me back within 2 days. No call. So I called again, got a ton of apologies and a promise that someone would call me by the next day. And they didn't call me back then either. And the worst of it was that the codes would not work. I would get error messages saying I must've entered the code wrong, when I cut & pasted it from the place they gave me the code, and I fully understand the concept of upper & lower case letters, etc. When I first called, I was told by a very rude man that the codes had already been used. NOT BY ME! Then, in the same phone call, but several minutes later, the rude guy told me that I must've entered the code wrong. I didn't. But if it had already been used, then why was I then being told I must've entered the code wrong. These people lie like crazy, don't keep promises, and the "rewards" I earned were NOT worth the stress and hassle. I will NEVER buy from Murad again. There are now over the counter products made by Gold Bond Ultimate (related to the Gold Bond powder people) that are just as good as Murad without the hassle or the expense. They have neck and decollette cream, rough & bumpy skin cream, and a bunch of others and I've yet to pay over $10 for one of these and they do exactly what they say they do, but are full sized products that never cost over $10. You can spend hundreds at Murad and still get screwed by their lying customer service people, supervisors and they cheat you out of the "rewards" you've been promised. Use Gold Bond Ultimate products and save yourself a TON of stress! Also, keep in mind that even if you return unopened products, they have to dispose of them, so return empty products to get your money back, and keep any and all freebies they send (which are usually just little one-use envelopes of products). NOTHING is worth the lies and stress that Murad will put you through! Finally, they have these 30 day kits of various kinds and the products are so small that no matter how little I used, they wouldn't last a week, let alone a month. Dr. Murad needs to review who he's hired to run his company because it's gone from amazing products in regular sized products just about 5 or6 years ago down to products so small that they are useless and will never last the time they claim they'll last. I got one product in a monthly kit that was a tiny tube that had 0.14oz. Of product. Less than a teaspoon! I get larger gift products at Macy's with my Clinique purchases! And another reviewer is right, the 3 free samples you get which are just one use or less little envelopes do NOT even resemble the photo they show you that you'll be getting. Finally, nothing works as they claim any more. Murad products used to be amazing! Now nothing works as it says. Their Firming Peptide Body Treatment ($38) and the Body Firming Cream ($45) do NOTHING to firm the skin! NOTHING! I bought both and used them for the 60 days I had before returning, and was not impressed at all. The Gold Bond Ultimate products for firming the neck & decollette and their other products make Murad look like a scam now. Dr. Murad was one of the original glycolic acid users, but now he's using junk that sounds fancy but doesn't do anything to help you, except it helps you go broke fast unless you return the empty bottles before their time limit ends. That's what I've ended up doing, and now that they managed to get me to spend money to use my NOT e Gift Cards, but were just discounts off a purchase, they've got all the money they will EVER get out of me. Beware of Murad. It's not what they are sellling you!