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Can you imagine you were hung up in the middle of a phone call with an operator. I was just asking if i can get a price match and the operator got my order number and hang up the phone call. I was like ok it could be an accident. So I called again and it happened again! I could not believe it at all. I would never ever ever buy anything from them ever again. Just terrible!
I've been using Murad Resurgence Rapid Collagen Infusion since March 2020. Basically since Covid19 hit. I thought it was a good time to start a collagen routine. Murad does nothing! It is a rip off! I have several lines in my forehead and a brow furrow. I have used Murad every day since March 2020 and it does nothing. Absolutely nothing. Murad is a moisturizer at best. Do not spend money thinking this product will reduce facial lines. It will not.
I tried to order some gift sets from Murad all day yesterday- I would get to the payment portion and the website would freeze and not go further. I called and had a 12 minute phone call to order just 2 products then was told I'd have to pay shipping when it clearly stated free shipping. I was so frustrated that I finally gave up ordering. I've never had a company so hard to order off of their website. Maura Mize
I buy complete treatment and it was very exepensive. After only some days my smin become more dry than before so i went to the doctor and he explain to me the murad formula can be used only from young persons and it's dangerous for skun after 35/40 yars and it's full of silicone
Based on the products I bought which I found very expensive compare to others. To my disappointment, they really didn't help my skin issues. I contacted them but I was not eligible for a full refund because it was past 60 days which is fine but I learned that just because the product is expensive, doesn't mean they are effective!
I always loved the Murad line but the customer service is Non-existent. I am an esthetician and purchased a serum to test. The bottle has a design flaw, its a two part system, and the one tube FALLS OUT the bottom of the bottle where there is an opening. I contacted the design dept and sent photos and they told me to contact customer service. I tried email, phone, online chat... at one point they even asked for my address to send replacement product. That was July 16th. It is now Sept 23rd and I STILL can't get any help. I will no longer be buying anything from this company. Im so sorry it was sold and no longer the company it once was.
First of all, they had a buy one get one free special for a product I wanted. It was $50 total for a kit. It also came with 5 free samples. After I buy, come to find out, the product sold and shipped BY THEM on Amazon is only $16. Not only that, they ship and say some items are out of stock, so they will issue a refund. The things out of stock were the 5 free samples. Worst buying experience ever.
I ordered almost $200 worth of product and used the wrong coupon code. I immediately called to cancel the order and after a long wait was told it was cancelled and to reorder on the website with the correct code. So I did. Only it was not cancelled. I tried through email and their online chat to get it cancelled and they couldn't so now I have two almost identical orders and almost $400 of product. I asked if they could refund me for return shipping and even though this was their blunder they will not. The people I talked to on the phone were almost impossible to understand and I'm not exaggerating their English was very very bad. The whole experience is awful and I will never ever order from this company again.
I ordered a product and I did not receive it. I still don't have it. I called them twice, they say they will re-shipping the product but they never did.
I bought this product back in April... seeing that a friend of mine was using this product and she had good reviews... I decided to do your test knowing I have a bit acne and I wanted to clear it up and get it under control... now I have permanent deep hyperpigmentation... like my skim is burnt and won't heal... I AM LOOKING TO SUE YOU PEOPLE AS SOON AS POSSIBLE... $#*!ING RIDICULOUS... IM GOING TO TAKE ACTION
I ordered the InvisiScar over 5 weeks ago and still have yet to receive it. Each time I call they give me the run around telling me it will arrive within the week and give me "points" to compensate me for my troubles. At this point I still haven't received my order and in fact it was cancelled on their end and the money was reimbursed a couple days later out of no where. I reordered it and still haven't seen anything a week later. Customer service does nothing and just keeps saying the same thing with no resolution.
Murad received my returned products on July 14,2020. Their website claims to process your refund 5-10 days upon receipt of products. As of today, August 4,2020, I have not been refunded. I have heard multiple excuses on their end regarding the refund issue. Beware that obtaining your refund is not an easy process, at least not according to my experience.
I used this produck for 2 months and there is no signs of improvement on my dark or aging spot. Their products are over price. They are telling lies. I don't recoment this Murad product.
My acne got worse and i have noticed that it increases my acne
I haave been using the product on my face for 3 weeks and nothing good happened it is only getting worse. So disappointed.
I've been ordering Murad products for some time now for my mother. I places my order April 30th since they were adding a Mother's Day gift to the order. I didn't receive my by Mother's Day I actually received the product 3 weeks later and without the gift. Customer service states it's while supplies last but when I tracked my order initially the product was Included in the order. There chat service is the worst as well they do not chat via email so when they respond you have no way of knowing and if you take more than 5 min they close up the chat and do not resolve anything for you.
I am a good customer and have spent a lot of money with Murad. I generally like the products however the customer service is terrible. I called to return a product because it is too thick and caused me to breakout. I was informed that because it was a promotional set I need to return both products, they can't just credit me half price. Now I am annoyed because I need to reorder the product I do want and wait for it to come. Seems very wasteful on the company's part. Not very accommodating. Think I will go to Macys and order online with free shipping.
Their service experience is AWFUL! After spending over $100 on a face was and moisturizer, plus extra for 2-3 day shipping, my product never arrived. After 2 weeks, I called and was told it was never shipped. I was given multiple reasons. After another week I cancelled the order. I like the product, but I am so turned off my the service that I will no longer purchase... not even in stores. Disappointed that a company with such an expensive product line can't afford better service.
Paid $30 for overnight delivery and a week later it's still not here. All they give are excuses. Will not order from Murad again! Should have looked at reviews before I did. They have no good reviews
Murad misleads consumers by selling products that are out of stock and fails to notify the customer that the product is out of stock. Then you have to jump through hoops to cancel the order. I placed an order on a Wednesday and chose 3 day shipping, a week later no shipping confirmation or tracking number. It took 3 days to reach customer service and I'm still waiting on a refund. In an attempt to prevent me from cancelling my order the representative said the product would be in stock in 7 days. If you have that information it should be readily available online prior to taking our money! This was my first attempt at order and trying Murad products and now I'll never buy anything from them. I'll stick to responsible and honest brands!
Do Not Buy from their website, their online handlings have incurred an incredible declination in customer service. I'm surprised, they used to be top-notch, now they just see you as a nobody, dismiss concerns you have about an order that is backed up for over two weeks, then go ahead and RETURN your order for no reason!?!? I'm shocked and appalled. Will never be dealing with Murad again and am going to unsubscribe from all email and deter friends from buying their products.
