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Momenterie

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Momenterie Reviews Summary

The company has garnered a generally positive reputation, with customers frequently praising the quality of products, particularly for personalized gifts, and the intuitive online ordering experience. Many reviews highlight the responsiveness of the customer service team, especially in addressing issues such as delivery delays or product damage. However, there are notable concerns regarding inconsistent delivery times and occasional mishaps with product handling during shipping. Overall, while the company excels in product quality and customer engagement, improvements in delivery reliability and support accessibility could enhance the customer experience further.

This summary is generated by AI, based on text from customer reviews

service
122
value
12
shipping
12
returns
7
quality
691
This company responds to reviews on average within 7 days

Instant Feedback

263 reviews

We monitor reviews for authenticity

France
1 review
0 helpful votes
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Bonjour, je suis désolée pour cette réclamation. Je viens de terminer ce magnifique puzzle mais il me manque une pièce! Pouvez vous faire quelque chose. Merci. Ci joint la photo bien cordialement

Date of experience: July 10, 2025
France
1 review
0 helpful votes
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Good
July 20, 2025

Commande facile, personnalisation bien faites, livraison rapide et emballage parfaitement adapté.
Parfait en tout point

Date of experience: July 10, 2025
France
1 review
0 helpful votes
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Shipping
July 20, 2025

The shipping was a bit slow, more than ten days; but the regular mails were reassuring. The Map is now arrived.

Date of experience: July 10, 2025
Italy
1 review
0 helpful votes
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Everything alright
July 19, 2025

Precise and good quality. They shipped very fast too. Thanks

Date of experience: July 9, 2025
Germany
1 review
0 helpful votes
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Ziemlich gut
July 19, 2025

Insgesamt ganz gut. Das einzige Problem, das Poster ist im Bilderrahmen leider etwas faltig und geknittert. Dadurch sieht es optisch nicht mehr so schön aus.

Momenterie attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 9, 2025
Germany
1 review
0 helpful votes
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Perfekt
July 19, 2025

Klasse Klasse Idee Klasse Idee Klasse Idee Toll toll toll toll

Date of experience: July 9, 2025
Italy
1 review
0 helpful votes
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Smooth like butter
July 19, 2025

This website was easy to use and understand, the product came out like the demonstration photos on the site and the personalisation makes it even more personal.

Date of experience: July 9, 2025
France
1 review
0 helpful votes
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Pas mal
July 19, 2025

Ras sur la manière de commander, mon problème concerne la réception

Date of experience: July 9, 2025
Germany
1 review
1 helpful vote
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Sternenkonstellation zu einem besonderen Ereignis.
July 19, 2025
Updated review

Auch beim erneuten Kauf sehr zufrieden. Alles top gerne immer wieder

Date of experience: July 9, 2025

Beste Erfahrung
May 30, 2025
Previous review

Nur sehr gute Erfahrung (auch bei Problemen) gemacht. Ich werde bei nächster Gelegenheit gerne wieder nach außergewöhnlichen und schönen Geschenken suchen.

Date of experience: May 20, 2025
Germany
1 review
0 helpful votes
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Tolle leistung
July 19, 2025

Preis- Leistung in Ordnung. Bin sehr zufrieden. Geschenk kam sehr gut an

Date of experience: July 9, 2025
Germany
1 review
0 helpful votes
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Geschenkidee
July 19, 2025

Lieferung gut und schnell angekommen, sehr sorgfältig eingepackt.

Date of experience: July 9, 2025
Italy
1 review
0 helpful votes
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Molto molto bene
July 18, 2025

Consegna e prodotto impeccabili, ottima qualità, peccato non sia appena più economico... ne regalerei in continuazione.

Date of experience: July 8, 2025
Germany
1 review
0 helpful votes
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July 18, 2025

…………………:::,;;;;;;;;;;;;;;;;;;;;;:;;::;;;;;;;;;:;:::

Date of experience: July 8, 2025
Italy
1 review
0 helpful votes
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Ottima exp
July 18, 2025

Tutto perfetto tranne che mi obbligate a scrivere una recensione con almeno 50 caratteri!

Date of experience: July 8, 2025
Germany
1 review
0 helpful votes
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Super
July 18, 2025

Einfache Bedienung der Website und die Bestellung war auch unkompliziert. Auch die Anpassungen des Artikels waren einfach zu machen gingen wirklich schnell

Date of experience: July 8, 2025
Germany
1 review
0 helpful votes
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Bilder wirken viel brillianter als sie dann sind... sonst übersichtlich und schneller Versand. Bringt halt dann auch nichts

Momenterie attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 8, 2025
France
1 review
0 helpful votes
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Très beau
July 18, 2025

A debut, Je n avais pas eu le tableau commandé mais après avoir contacter le service client Le bon tableau m a été livré rapidement Merci pour votre geste et votre sympathie et surtout contente de très bon travail 👍👍👍👍

Date of experience: July 12, 2025
Italy
1 review
0 helpful votes
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Tutto ok
July 18, 2025

Pacco arrivato nei tempi previsti con un buon imballaggio protettivo
Tutto bene

Date of experience: July 4, 2025
Belgium
1 review
0 helpful votes
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Impression ville sur metal
July 18, 2025

L'impression est conforme a ma commande, dommage que l'impression des habitations manque de contraste.

Date of experience: July 8, 2025
Germany
1 review
0 helpful votes
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Beautiful!
July 18, 2025

The picture is very nice and well made, I am very happy with it. :)

Date of experience: July 8, 2025