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Update! I totally agree with everyone that Mohka's customer service is dire, to the point of non existent. I understand that this company might be busy prior to Christmas, but to be honest there needs to be someone there responding to customer's queries. It is just not on ignoring phone calls and emails and not acknowledging orders.
You would think that during a recession, companies would go out of their way to retain customer's business.
Anyway, I ordered my husband's Xmas present the first week of December and heard absolutely nothing from Mohka. Not even an email ackowledging my order. I contacted them. Nothing. Then I received an email saying that they were busy but would endeavour to get my order out by Christmas. I didn't hear anything when I emailed back asking if I would definitely get the picture by Christmas.
I lodged an appeal with Paypal, and just got an email from Mohka saying my picture was sent out yesterday and I should get it by today via DHL.
Happily, I DID receive the picture today and am happy with it. I have to say that I got so worried by the reviews on here that it seemed to be a foregone conclusion that I would never receive the goods and be out of pocket. I am pleased to say that that wasn't the case.
I think this is a small business which has got overwhelmed, and has no time to contact customers regarding their orders. A little reassurance from Mohka would go a long way, as product wise it is a good company.
Like so many previous reviewers I wish I'd found this review site before I placed my order! Ordered & paid via paypal on 02 December. Was unable to get any contact with them. Left messages on the unanswered sales & customer service numbers but no one returned my calls. No one answered my email enquiries either. So I decided they must have gone out of business & so opened a dispute with paypal last evening. Low & behold Mohka finally emailed me tonight & said...? Yep you got it they are so busy with orders that they hven't had time to contact me but to be re-assured all deliveries will be made in time for Christmas! Which is no use to me because I need the canvas by next Wednesday. I assume the few reveiews left by happy customers were for orders placed when the company had time to deal with them. Steer clear of this company unless you have money to throw away.
Same as other people received email saying order would be late (it is, over a month late), no one answers phone tried several numbers over 20 times and 3 email addresses, not sure where to go next to get money back.
Website really good, read this site and got really worried that I had just lost a load of money, tried to reassure myself by researching the addresses on the contact sites, got even more worried, contacted simplycanvasart.co.uk got feedback I wasn't expecting - my contact details were completely wrong - got more even more worried...
In the early days they did email me stating that there was a delay and sure enough coming up to Christmas there was a delay but I have received my order, well packaged and in good order although after a delay.
If this company were operating in Spain we wouldn't be worried about the delay and would just be happy to get the goods. Maybe we depend too much on customer service and a NEED IT NOW! Mentality?
Much relaxed Customer of MOHKA (not an employee of MOHKA or related to such)
Ordered 10 days ago, not been dispatched, and no responds to my emails. Very upset with these people, just wish I knew of this site before I placed my order!
These guys cannot be trusted - AVOID! Despite their website promising to accept returns for a full refund (a statutory right consumers have having bought off the internet) they refuse to do this! Will only offer 60% of cost paid and then refuse to give a return number (which they will not accept without a number) so that you are stuck. Then they do not respond to emails and never answer the phone!
If I'd read these reviews before ordering I would have been put off but I'm glad I didn't because my canvas is beautiful, good value, well packaged and despatched promptly. Communication was good throughout and I would use this company again.
Web site excellent, prints of excellent quality, will definately use again.
Delivery of canvas took just over a week which was quite good. Now it is up on our wall the canvas is stunning. Everyone that visits us loves it. Nothing but praise for this web site
I ordered a print on 22nd Oct received on 06. 11. 09. The contact with this company is really erratic. After reading other reviews I thought I'd lost my money. Print has arrived eventually and is good. For others who are disappointed my point of contact was *******@googlemail.com or *******@simplycanvasart.co.uk. I sent emails everyday and did receive some replies. Simply Canvas Art is their sister company. I hope this helps.
Wish I had read these reviews. Received my canvas 15 days after ordering. It was damaged and have emailed the company 4 times to try and return it as you need a number before they will accept it back. They have not answered any of my emails. There is no number for them.
The box also shows the name "canvas art direct" can't find a number for them either. The address shows "little channels" which has the same address as a guest house but can't get a hold of the company.
If anyone has any joy getting a hold of this company please let me know.
I WOULD NEVER USE THIS COMPANY AGAIN. STAY WELL AWAY!
I orderede a canvas from Mohka, paid almost 150.00 as soon as payment was taken i received an automated email informing me of a delay due to them being so busy! Emailed them informing them purchase was a gift needed for 30/10/09. I am still waiting for my canvas. Have now emailed requesting a delivery date or refund. DO NOT BE TEMPTED TO USE THIS SITE! WEBSITE PROMISES THE WORLD AND DELIVERS NOTHING
Slight delay but was kept informed right up to my order being dispatched canvas is excellent quality for money and will use again. Don't be put off by the few negatives
Placed an Order for £120 worth of canvases over 2 weeks ago, nothing has been delivered and our enquiry emails have not been answered. I wonder if anyone has had a good experience with this company? I wish I had read these reviews before I placed the order! We are now registering a complaint with Paypal to see if we can get a refund. DO NOT USE THIS COMPANY
Waste of time... and money! No reply from emails no telephone contact number complete lack of communication!
I am surprised to see bad reviews of this company as I had a very good experience. They managed to get the canvas out in a short time frame for my brother's birthday and he was delighted with the product. I can only say that they were extremely helpful with my order and I will definately be ordering again.
Ordered item over 1 month ago, still not received item, unable to get through to customer services, no reply to countless emails, spent £100, and really not sure if i will ever receive my goods. Left lots of messages on the voicemail to get in touch and never had my calls returned. Total rip off.
No communication re when our order will arrive, despite 2 e-mails sent to request more information. Order placed 30/09/09, still receved no communication.no telephone number to contact them directly.we continue to worry about the £150 we spent with these people.
