Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of Modlily

Modlily

modlily.com
casual, lounge, swimwear womenAge 19-25, 26-45
Write a Review

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
How would you rate Modlily?
grey stargrey stargrey stargrey stargrey star

Modlily Reviews Summary

The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.

This summary is generated by AI, based on text from customer reviews

service
836
value
471
shipping
484
returns
387
quality
452
This company does not typically respond to reviews

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
Follow Dalia V.
Unfollow Dalia V.
Share Review
Report Review

Love the variety of color and styles
November 21, 2024

Discounts on repurchases are appreciated. Oh my 50 characters, that is a lot. You need to feature more dresses. I love dresses.

Date of experience: November 20, 2024
Australia
1 review
0 helpful votes
Follow Michele E.
Unfollow Michele E.
Share Review
Report Review

Wonderful service.
November 21, 2024

Thankyou so much for replying so soon. Wonderful customer service.

Date of experience: November 20, 2024
Arizona
1 review
0 helpful votes
Follow Donna E.
Unfollow Donna E.
Share Review
Report Review

Great stuff
November 20, 2024

Easy to order--good website--beautiful clothing--always look forward to the new styles & colors for the different seasons

Date of experience: November 20, 2024
Illinois
1 review
0 helpful votes
Follow ELIZABETH X.
Unfollow ELIZABETH X.
Share Review
Report Review

Great Prices
November 20, 2024

Many well priced items are available in ModLily and shipping of items is very quick

Date of experience: November 20, 2024
Virginia
1 review
0 helpful votes
Follow Cissy T.
Unfollow Cissy T.
Share Review
Report Review

Dress for wedding
November 20, 2024

I started out looking for a dress 👗 for my son's wedding found one I loved. Then just continue shopping like always. Love y'all's prices

Date of experience: November 19, 2024
California
1 review
0 helpful votes
Follow Michele N.
Unfollow Michele N.
Share Review
Report Review

CLOTHES NICE, WEBSITE NOT SO NICE
November 20, 2024

I have a great difficulty using your web site. It seems like if I choose a selection it changes the price and not in a good way. I was purchasing a top that indicated "free shipping" When I went to check out no free shipping was offered. I went back to the selection, or tried to, but could not find it. Once I did find it the price was increased by several dollars. Why?

Date of experience: November 19, 2024
Canada
1 review
0 helpful votes
Follow Patti T.
Unfollow Patti T.
Share Review
Report Review

Great products great service
November 19, 2024

Service great products awesome. Wonderful quality. Sizes bang on true to size. Colour same as shown

Date of experience: November 19, 2024
Utah
1 review
0 helpful votes
Follow Jennie Z.
Unfollow Jennie Z.
Share Review
Report Review

Best Place to Shop
November 19, 2024

Has all the things I love. All the shirts that one cannot find where I live/

Date of experience: November 19, 2024
New Jersey
1 review
0 helpful votes
Follow Jan S.
Unfollow Jan S.
Share Review
Report Review

Modlily on Line Ordering
November 19, 2024

I find it easy to purchase items from ModLily. The things I have ordered have been just as they were shown.

Date of experience: November 18, 2024
Texas
1 review
0 helpful votes
Follow Ginger A.
Unfollow Ginger A.
Share Review
Report Review

Granny's wardrobe
November 18, 2024

The site is so easy to use! I have been very pleased with all the items I have bought. I like that I can purchase accessories to go with the tops.

Date of experience: November 18, 2024
Kentucky
1 review
0 helpful votes
Follow Cheryl G.
Unfollow Cheryl G.
Share Review
Report Review

Modlily Rocks
November 18, 2024

Great service time and appears to be good quality. Love the color and style

Date of experience: November 18, 2024
Canada
1 review
0 helpful votes
Follow Kathryn J.
Unfollow Kathryn J.
Share Review
Report Review

Clothing
November 18, 2024
Updated review

Good quality. Fair price. True to size. Always have something of interest.

Date of experience: November 18, 2024

Women's clothing
June 26, 2024
Previous review

I have purchased many many items from Modlily. All items have been true to size and good quality for a good price. I had to return one item (my error by ordering the same dress twice). Modlily customer service was of great assistance in making this happen. I highly recommend Modlily. I would ot hesitate ordering from them on the future.

Date of experience: June 26, 2024
Illinois
1 review
0 helpful votes
Follow Norton H.
Unfollow Norton H.
Share Review
Report Review

Great Buying Experience
November 18, 2024

Have found Modlily clothing to be good quality and true to size. Good customer service and easy to use.

Date of experience: November 18, 2024
Illinois
1 review
0 helpful votes
Follow Sandra C.
Unfollow Sandra C.
Share Review
Report Review

Sandy S
November 18, 2024

Loved your sale page, easy to order, processing was also easy. All the way great experience, and will order more items in the near future.

Date of experience: November 18, 2024
California
1 review
0 helpful votes
Follow Fayette G.
Unfollow Fayette G.
Share Review
Report Review

Unhappy with ModLily.
November 18, 2024

First order was for 5 tops. Only received 4 todate. Of the 4 I received, one was awful looking on. One was just okay and two were very, very nice I am a new customer and I receive 3-4 or more online ads from you daily. Ridiculous! I am still waiting for the 5th top to be received. Mod-lily still has not shipped after over a month.

Date of experience: November 18, 2024
Utah
1 review
0 helpful votes
Follow Isaacson S.
Unfollow Isaacson S.
Share Review
Report Review

Well made and comfortable
November 18, 2024

Washed beautiful no shrinkage. Always Leary of buying online but your product fit properly

Date of experience: November 18, 2024
Washington
1 review
0 helpful votes
Follow Kay M.
Unfollow Kay M.
Share Review
Report Review

Very nice sweater
November 18, 2024

This sweater took several weeks to arrive but it is very nice and rich looking. I love it.

Date of experience: November 18, 2024
Kentucky
1 review
0 helpful votes
Follow Ebelhar W.
Unfollow Ebelhar W.
Share Review
Report Review

Great
November 18, 2024

Very satisfied. Sometimes not true to size as stated on the web site

Date of experience: November 18, 2024
District of Columbia
1 review
0 helpful votes
Follow Grove T.
Unfollow Grove T.
Share Review
Report Review

Service
November 18, 2024

Product arrived 3 days after shipment notification. Product was exact fit & love material. Will definitely be ordering more.

Date of experience: November 18, 2024
Virginia
1 review
0 helpful votes
Follow Mucaria X.
Unfollow Mucaria X.
Share Review
Report Review

Great experience
November 18, 2024

This time I purchased 2 bathing suits. Both are 2 piece, one a tankini. Both are high quality and fit well. The suits were delivered faster than expected. I will continue to purchase from ModLily.

Date of experience: November 18, 2024