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Modlily

modlily.com
casual, lounge, swimwear womenAge 19-25, 26-45
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From the business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Modlily Reviews Summary

The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.

This summary is generated by AI, based on text from customer reviews

service
835
value
471
shipping
484
returns
387
quality
452
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Oklahoma
1 review
0 helpful votes
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Great products, great service
November 28, 2024

Great products, Great service. True to size. I'm short so option for reg length as well as tunic would allow me to order more than sweatshirts

Date of experience: November 28, 2024
Delaware
1 review
0 helpful votes
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Two piece shirts
November 28, 2024

These shirts are great, fit so well. Can be worn with jeans or casual pants, they are versatile.

Date of experience: November 28, 2024
Massachusetts
1 review
0 helpful votes
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Excellent
November 28, 2024

This was my second purchase from modify.
I love the quality of my items I brought.
The colors, style are the same as the picture & description.I would recommend this store.

Date of experience: November 28, 2024
Missouri
1 review
0 helpful votes
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Haven't received my order yet but am looking forward to adding these pieces to my wardrobe.

Date of experience: November 26, 2024
Minnesota
1 review
0 helpful votes
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Good quality & sized right
November 26, 2024

This has been the best experience buying online & getting the correct product size.

Date of experience: November 26, 2024
Kentucky
1 review
0 helpful votes
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Quality
November 26, 2024

This is my third order. First one I loved all I received. Second, just ordered a week ago. So far I love everything I have received.

Date of experience: November 13, 2024
Pennsylvania
1 review
0 helpful votes
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Friendly and Efficient
November 26, 2024

One shirt in my order was a little too small in the chest area. I contacted ModLily and they checked to see if they had the size I needed and send me a label to return it for a new size! I love the shirt so I was sad but the customer service agent made my day! Thank you so much! I will be coming back to purchase again!

Date of experience: November 25, 2024
North Dakota
1 review
0 helpful votes
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Merchandise
November 25, 2024

I am always please with the quality and fit of your products

Date of experience: November 25, 2024
Michigan
1 review
0 helpful votes
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Best clothing buys
November 25, 2024

I've ordered from Modlilly several times. I love their clothes. They are quality and fit perfectly. Love the styles. By the way their swimsuits are so fun, I ordered 5 lady summer!

Date of experience: November 24, 2024
Wisconsin
1 review
0 helpful votes
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Great products!
November 24, 2024

Great selection of products to choose from! Several payment selections also to choose from! I definitely would recommend Modlily!

Date of experience: November 24, 2024
Texas
1 review
0 helpful votes
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Quality
November 24, 2024

Everything I have purchased from Modlily has met my expectations.

Date of experience: November 24, 2024
Michigan
1 review
0 helpful votes
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Customer service
November 24, 2024

I am unable to get a hold of anyone to speak with. I don't think you should have to give out your credit card information to speak to a representative. A direct phone number should be available.

Modlily attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 24, 2024
New York
1 review
0 helpful votes
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Great experience
November 24, 2024

Love finding things on the website. Great choices easy to find

Date of experience: November 24, 2024
Ohio
1 review
0 helpful votes
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Not. Bad for first order
November 23, 2024

First time ordering from ModLily. I was a little nervous. The dress i needed came quickly, still waiting on the rest of the order. Was happy with the dress.

Date of experience: November 23, 2024
California
1 review
0 helpful votes
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Order
November 23, 2024

One item was a perfect fit. The other just didn't fit me well.

Date of experience: November 22, 2024
Virginia
1 review
0 helpful votes
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Happy with dressing me.
November 22, 2024

I have been very pleased with my clothing from ModLily. It is getting harder to go to clothing stores and not find anything in my age group so shopping is easier.

Date of experience: November 22, 2024
Canada
1 review
0 helpful votes
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Love Modlily
November 22, 2024

Great prices, clothes are unique compared to local stores.

Date of experience: November 22, 2024
NL
1 review
0 helpful votes
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Two articles are excellent good and useful. Result, I ordered them.

Date of experience: November 22, 2024
Illinois
1 review
0 helpful votes
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Nice products
November 22, 2024

I have ordered a few times and have always been satisfied with the what I chose. The only complaint I have is that the delivery takes a while.

Date of experience: November 21, 2024
Maine
1 review
0 helpful votes
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Sure it was nice. Ran a little big, but I'm not sending it back. Postage is too high. Y'all wear it. It is a nice shirt.

Date of experience: November 21, 2024