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Modlily

modlily.com
casual, lounge, swimwear womenAge 19-25, 26-45
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From the business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Modlily Reviews Summary

The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.

This summary is generated by AI, based on text from customer reviews

service
835
value
471
shipping
484
returns
387
quality
452
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We monitor reviews for authenticity

Mexico
1 review
0 helpful votes
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Exchange Process
December 6, 2024

I needed to exchange items and the process was simple. Quick responses and they processed my exchange so I would receive in time for my vacation 😀

Date of experience: December 6, 2024
Illinois
1 review
0 helpful votes
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Easy to shop
December 6, 2024

Seems very good, fair value with great styles. Will probably shop here again thank you

Date of experience: December 5, 2024
Illinois
1 review
0 helpful votes
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Love these clothes
December 6, 2024

Have ordered and received these clothes in the past and have everything I have received

Date of experience: December 5, 2024
Nevada
1 review
0 helpful votes
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No le entiendo
December 5, 2024

Pues la verdad no sé bien cómo se agarran los cupones me dijeron que en la siguiente compra me iban a hacer el 25% y yo no sé cómo

Date of experience: December 5, 2024
Nebraska
1 review
0 helpful votes
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Quality
December 5, 2024

The prices are great for the quality you get. I thought they would be cheaply made but they are not. Could be a little thicker but still a good value!

Date of experience: December 5, 2024
California
1 review
0 helpful votes
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I love these clothes!
December 5, 2024

It does take a little longer to get the clothes, but I love the quality, the comfort, the colors of these tops and swimsuits I have ordered.

Date of experience: December 5, 2024
Missouri
1 review
0 helpful votes
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Everything I expected
December 5, 2024

Great fit, true to size, good quality. Would order from them again.

Date of experience: December 5, 2024
Idaho
1 review
0 helpful votes
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Love it
December 5, 2024

I recently bought a top that I love. It's flattering to wear. Looks exactly like the picture I first saw it. The colors were nice. The fit was true to size. I love it and I'll definitely buy from ModLily again.

Date of experience: December 5, 2024
Illinois
1 review
0 helpful votes
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Love ModLily
December 5, 2024

I love ModLily, the quality is great, the app is easy to use & everything I have bought has been great

Date of experience: December 4, 2024
New York
1 review
0 helpful votes
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Wow!
December 5, 2024

Always beautiful items, they wear well, launder well, and always bring compliments!

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Date of experience: December 4, 2024
Florida
1 review
0 helpful votes
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Quality - Classy - Always Amazed
December 4, 2024

Easy to shop, lots of unique designs and great prices! I hesitate to shop on line because you don't always get the quality, colors or materials you expect. Haven't been surprised or disappointed yet with any purchases from Modlily. Highly recommend giving them a try!

Date of experience: December 4, 2024
North Carolina
1 review
0 helpful votes
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Formal dress
December 4, 2024

Quick and professional. Very easy to order. It was a pretty dress in a deep purple color

Date of experience: December 4, 2024
New Jersey
1 review
0 helpful votes
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Bathing suits
December 4, 2024

I ordered three suits and all fit perfect. The delivery was much quicker than I expected; took only two weeks. The prices can't be beat!

Date of experience: November 11, 2024
Florida
1 review
0 helpful votes
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Efficient
December 4, 2024

Easy to read, prices more than reasonable. For elderly shoppers this is a very efficient web site.

Date of experience: December 4, 2024
Florida
1 review
0 helpful votes
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Xmas gift
December 3, 2024

Very easy and convenient shopping experience! Buying Christmas presents easy online

Date of experience: December 3, 2024
Illinois
1 review
0 helpful votes
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Excellent prices
December 3, 2024

Easy and fast checkout plus many items to choose from.

Date of experience: December 3, 2024
Florida
1 review
0 helpful votes
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Love Modlily
December 3, 2024

My whole wardrobe is about this product.
I have dresses, pants, tops, swimsuits and am complimented on each item I wear

Date of experience: December 3, 2024
Colorado
1 review
0 helpful votes
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Easy Exchange
December 3, 2024

ModLily was so easy to work with while exchanging and item I purchased with a different item. The customer service was extremely helpful with questions I had during the exchange.

Date of experience: December 3, 2024
Florida
1 review
0 helpful votes
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Sweater offer
December 3, 2024

Great product. Looking forward to wearing these at Christmas and through the winter

Date of experience: December 3, 2024
California
1 review
0 helpful votes
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They are wonderful
December 3, 2024

I love the choices they fit perfect. Great prices.

Date of experience: December 2, 2024