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Modlily

modlily.com
casual, lounge, swimwear womenAge 19-25, 26-45
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From the business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Modlily Reviews Summary

The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.

This summary is generated by AI, based on text from customer reviews

service
835
value
471
shipping
484
returns
387
quality
452
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Virginia
2 reviews
0 helpful votes
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Purchase was easy
December 18, 2024

Seamless purchase. Great selection, awesome deals -

Date of experience: December 18, 2024
Kansas
1 review
0 helpful votes
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Loving it!
December 18, 2024

You are the BEST! I only have had one thing to send back, and that was probably my fault. The swimsuits are very well made.

Date of experience: December 18, 2024
New Jersey
1 review
0 helpful votes
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Perfect
December 18, 2024

This bathing suit was worth the wait!
Size is true and exactly as advertised

Date of experience: December 18, 2024
Georgia
1 review
0 helpful votes
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Nice clothing
December 18, 2024

I have always had a good experience when shopping with Modlily. My orders are on time and true to size.

Date of experience: December 17, 2024
Australia
1 review
0 helpful votes
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Changing sizes after purchase
December 17, 2024

I purchased the tankini it was everything it looked like in pics, only I chose wrong size, after contacting Modlily it was a very easy process to send back and now I'm waiting on my new size, be aware you will pay for the send back.

Date of experience: December 17, 2024
New York
1 review
0 helpful votes
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Chat assistance looked up all information and gave me links to assist. Very efficient and quick.

Date of experience: December 17, 2024
Georgia
1 review
0 helpful votes
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Quality is good, only color
December 17, 2024

My experience was Great. I will shop at modlily again. Thank y

Date of experience: December 16, 2024
Colorado
2 reviews
0 helpful votes
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Shirts and Blouses
December 16, 2024

The items I did buy from ModLily, were a perfect fit on most I have one that fits way to big, I figure its the material, they are worth the price, I love so many pieces I bought I put in my closet.

Date of experience: December 16, 2024
Maryland
1 review
0 helpful votes
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Fast and easy
December 15, 2024

Love all of your products. All are not necessarily my style but still attractive

Date of experience: December 15, 2024
Washington
1 review
0 helpful votes
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Satisfied
December 15, 2024

My first order was perfect! Everything fit as advertised! Will definitely order again.

Date of experience: December 14, 2024
Ohio
1 review
0 helpful votes
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Pink long sweater
December 14, 2024

This sweater is soft and looks expensive. I have only worn it once so far but love it.

Date of experience: December 14, 2024
Wyoming
1 review
0 helpful votes
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Ordering
December 14, 2024

I love the quality of all the tops I have received. Get lots of compliments on them

Date of experience: December 14, 2024
Ohio
1 review
0 helpful votes
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Great quality!
December 14, 2024
Updated review

I have bought at least a dozen tops and they all wash and dry beautifully and I get compliments on every one of them. On any given day, I will reach in my closet to wear a modlily top.

Date of experience: December 14, 2024

Beautiful!
June 22, 2024
Previous review

I have ordered at least a dozen tops from Modlily and have been extremely pleased with the quality and get compliments on all that I wear. They wash and dry well, the prices are good, the shipment is fast and well packaged. The only drawback is that the tops are addictive and I can't stop ordering!

Date of experience: June 22, 2024
New York
1 review
0 helpful votes
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Awesome
December 14, 2024

Very easy transaction. True to material and size. In love with my new outfit!

Date of experience: December 14, 2024
Florida
2 reviews
0 helpful votes
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.customer service
December 13, 2024

Have had to contact customer service due to my own errors and I must say they are incredible and handle it so professionally and politely, I am so grateful for Modlily's products and customer service.

Date of experience: December 13, 2024
New Zealand
1 review
0 helpful votes
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Amazing
December 13, 2024

Beautiful just like the picture and fit is amazing. Very good quality. Have bought again.

Date of experience: December 9, 2024
Texas
1 review
0 helpful votes
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Love the Fit!
December 12, 2024

I have 5 Modlily suits and I love all of them. They fit great and hold up with wear. Size is consistent. When I needed to exchange one, it was easy and free.

Date of experience: December 12, 2024
Canada
1 review
0 helpful votes
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Quick and accurate delivery
December 12, 2024

Swim suits are great, love the selection and size options. Recommend this site for swim suit options.

Date of experience: October 25, 2024
Canada
1 review
0 helpful votes
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I love the clothes very high quality.
December 12, 2024

Not a good experience as the post office is on strike and I wanted to return for a different size. I reordered and now have two orders on my credit card.

Date of experience: December 12, 2024
North Carolina
1 review
0 helpful votes
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Modlily is a great shopping experience!
December 12, 2024

I absolutely love Modlily. Their clothes are high quality and great prices. They have such cute style and great colors. I will Definitely continue to shop on this site.

Date of experience: December 11, 2024