Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of Modlily

Modlily

modlily.com
casual, lounge, swimwear womenAge 19-25, 26-45
Write a Review

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
How would you rate Modlily?
grey stargrey stargrey stargrey stargrey star

Modlily Reviews Summary

The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.

This summary is generated by AI, based on text from customer reviews

service
835
value
471
shipping
484
returns
387
quality
452
This company does not typically respond to reviews

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
Follow Patty C.
Unfollow Patty C.
Share Review
Report Review

Bathing Suits
December 28, 2024

Always an easy checkout.
Great products! Excellent quality and selections!

Date of experience: December 28, 2024
GB
1 review
0 helpful votes
Follow Yvonne C.
Unfollow Yvonne C.
Share Review
Report Review

Sizing
December 28, 2024

Lovely fit and surprising as I ordered 1 size up. I am size 18 and ordered 20-22 expecting to return it but it fit really well. I have ordered another suit in a different style but still ordered 1 size up. If I lose weight I will have to order 2 more in the summer!

Date of experience: December 28, 2024
Rhode Island
1 review
0 helpful votes
Follow Mary Ann T.
Unfollow Mary Ann T.
Share Review
Report Review

Returns
December 28, 2024

Overall the products are good. I purchase many items with this company...sometimes the product is as described, but a couple have not been as described. The return process is a bit cumbersome, but you can get through it...I have kept most of the items purchased and will purchase others.

Date of experience: December 28, 2024
Illinois
1 review
0 helpful votes
Follow Patricia K.
Unfollow Patricia K.
Share Review
Report Review

Happy to order from this site
December 28, 2024

Love the items I've received. Perfect fit prompt delivery.

Date of experience: December 28, 2024
Canada
1 review
0 helpful votes
Follow Lisbeth J.
Unfollow Lisbeth J.
Share Review
Report Review

Swimsuit order
December 28, 2024

I'm very satisfied with my swimsuit I ordered from Modlily. It's good quality and fits perfectly. Will be ordering more products thank you!

Date of experience: December 27, 2024
Florida
1 review
0 helpful votes
Follow MARTHA S.
Unfollow MARTHA S.
Share Review
Report Review

I love this store
December 28, 2024

Everything I have Purchased has been true to size and price paid

Date of experience: December 27, 2024
Indiana
1 review
0 helpful votes
Follow Steininger N.
Unfollow Steininger N.
Share Review
Report Review

Never received my order
December 27, 2024

You took my money but I never got my order! I contacted customer service and they lied to me

Date of experience: December 27, 2024
Utah
1 review
0 helpful votes
Follow Lorna K.
Unfollow Lorna K.
Share Review
Report Review

Love their clothes!
December 27, 2024

I have been purchasing clothes from ModLily for a few years now and I have been happy with most of my items. They have cute styles even for older women and the shipping is good considering where it has to come from. The fit is great too!

Date of experience: December 27, 2024
Indiana
1 review
0 helpful votes
Follow Paula I.
Unfollow Paula I.
Share Review
Report Review

Love it
December 27, 2024

Everything I've purchased has been better than I hoped for. The size is true to size and the fabric and construction is perfect.

Date of experience: December 27, 2024
Michigan
1 review
0 helpful votes
Follow Diana D.
Unfollow Diana D.
Share Review
Report Review

Tops
December 27, 2024

Love all the different style tops bathing suits fit nice I get a lot of compliments on them

Date of experience: December 27, 2024
Michigan
1 review
0 helpful votes
Follow Reinhardt Z.
Unfollow Reinhardt Z.
Share Review
Report Review

The 2 items I have received from my order are very nice. They fit true to your size. Love the flash sales.

Date of experience: December 26, 2024
North Carolina
1 review
0 helpful votes
Follow Carol Q.
Unfollow Carol Q.
Share Review
Report Review

Lovely collection
December 26, 2024

Easy and enjoyable shopping experience. No hassle with sales people.

Date of experience: December 26, 2024
Georgia
1 review
0 helpful votes
Follow Belinda G.
Unfollow Belinda G.
Share Review
Report Review

LOVE MOD LILY
December 26, 2024

I am a regular customer with Mod Lily and I have absolutely loved all of the items I have purchased! They keep you current on your order information, delivery has always been spot on and the quality of their merchandise is top notch. So glad I found this site!

Date of experience: December 26, 2024
Arizona
1 review
0 helpful votes
Follow Ferris G.
Unfollow Ferris G.
Share Review
Report Review

Great elegant dresses
December 26, 2024

All of the dresses I have ordered I just love! Having traveled and worked in Hong Kong, I know the quality and superb designs are unique and the best. I just wish there was a place on the website to order a smaller size of a favorite dress when available, then I would not have to pay my alterations lady a high fee to cut the dress down to size 4.

Date of experience: December 26, 2024
Ohio
1 review
0 helpful votes
Follow Theresa O.
Unfollow Theresa O.
Share Review
Report Review

Great
December 26, 2024

Order was processed fast. Had a return, and process was easy.

Date of experience: December 26, 2024
California
1 review
0 helpful votes
Follow Julie Day J.
Unfollow Julie Day J.
Share Review
Report Review

Great
December 26, 2024

Great experience and will order again in the future

Date of experience: December 25, 2024
Australia
1 review
0 helpful votes
Follow Sharpe D.
Unfollow Sharpe D.
Share Review
Report Review

Satisfied
December 25, 2024

Hesitant about buying swimsuit on line without trying it on.
Was very surprised when it raved as it fitted perfect and looked exactly like the picture.
Bought a size up from what I usually am because Iam quite big busted.
Would buy again without any hesitation.

Date of experience: December 25, 2024
North Carolina
1 review
0 helpful votes
Follow Elizabeth I.
Unfollow Elizabeth I.
Share Review
Report Review

Excellent
December 25, 2024

Enjoy everything I have ordered. If I could change one thing it would be to have a different section for anything extra small. I have to get out my sewing machine and take up everything I buy. Please consider that

Date of experience: December 25, 2024
Ohio
1 review
0 helpful votes
Follow LANTIS C.
Unfollow LANTIS C.
Share Review
Report Review

Blue Christmas with tree top
December 25, 2024

Product sizes do not compare always to USA sizes, when putting them on, usually to tight around bust and hips a 1X is not what we are used to in the states.

Date of experience: December 25, 2024
Australia
1 review
0 helpful votes
Follow Elaine N.
Unfollow Elaine N.
Share Review
Report Review

Pleasantly Surprised
December 25, 2024

My order was quick and without any problems I am super happy with my purchase the size and colour were perfect! Will definitely order again and recommend

Date of experience: December 25, 2024