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Modlily

modlily.com
casual, lounge, swimwear womenAge 19-25, 26-45
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From the business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Modlily Reviews Summary

The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.

This summary is generated by AI, based on text from customer reviews

service
835
value
471
shipping
484
returns
387
quality
452
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Georgia
1 review
0 helpful votes
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Happy swimming and tanning
January 18, 2025

All good and easy to shop. Good quality. Thank you.

Date of experience: January 17, 2025
Canada
1 review
0 helpful votes
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Dresses
January 18, 2025

Easy to use the web site, lots of choice and colour.
Multiple category for everybody.
Thanks.

Date of experience: January 17, 2025
GB
1 review
0 helpful votes
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Brilliant
January 17, 2025

Fantastic website with so many pretty things to choose from

Date of experience: January 17, 2025
Colorado
1 review
0 helpful votes
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Love these suits
January 17, 2025

I was pleasantly surprised with the quality of the suits I bought for my cruise. I started with 4 and then just ordered 3 more for summer.

Date of experience: January 17, 2025
Washington
1 review
0 helpful votes
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Good quality
January 17, 2025

Ordering is a pain sometimes. The website says to put in the code code to apply to your order and it'll kick it out all the time. The clothes are pretty nice for the price. Their customer service has been pretty decent except they refund your money to your account. The biggest complaint I have is I had no idea that it was a company in China and it takes forever to get your order. I probably won't order anything more from them except that I have several $ in credit refunds there so I will use my credits and then be done.

Date of experience: January 17, 2025
Missouri
1 review
0 helpful votes
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Bathing suits
January 17, 2025

Enjoyed the online discounts! Excited to see quality and fit.

Date of experience: January 17, 2025
Australia
1 review
0 helpful votes
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Swim Dress
January 17, 2025

I purchased a swim dress last year and it looked so nice on me and now buying another. Good quality so I'm buying a nice dress as well.

Date of experience: January 17, 2025
Florida
1 review
0 helpful votes
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Products and Service
January 17, 2025

The quality of the products is excellent. I have been so pleased with all the items I have found to fit me. It does, however, take a while to get your order.

Date of experience: January 17, 2025
Wisconsin
1 review
0 helpful votes
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Styling
January 17, 2025

Great selection. Easy to work with. Returning customer

Date of experience: January 17, 2025
Canada
1 review
0 helpful votes
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Beautiful clothing
January 17, 2025

I have bought 2 bathing suits and 2 dresses from Modlily. I am very happy with my purchases. True to size, quality material, nice style. Will definitely buy from them in the future.

Date of experience: January 17, 2025
Utah
1 review
0 helpful votes
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Love Modlily
January 17, 2025

Have bought shirts and dresses and have loved them. Wash up so nice.

Date of experience: January 17, 2025
New Jersey
1 review
0 helpful votes
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Order
January 17, 2025

I ordered a shirt today it was easy to do. It looks like a great shirt.

Date of experience: January 17, 2025
Ohio
1 review
0 helpful votes
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Easy ordering
January 17, 2025

The ordering process was easy and the descriptions were great!

Date of experience: January 17, 2025
Texas
1 review
0 helpful votes
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Barbara
January 17, 2025

I have always been pleased with my orders. Always received in a timely manner.

Date of experience: January 17, 2025
Florida
1 review
0 helpful votes
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Great
January 17, 2025

Love your style of fashions and work fantastic for older women. Thanks

Date of experience: January 17, 2025
GB
1 review
0 helpful votes
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Swimming dress suit
January 17, 2025

I was so please with my swimming suit, which came quickly & looks lovely on. True to fit, I'm a size s.

Date of experience: January 17, 2025
Pennsylvania
1 review
0 helpful votes
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Great customer service!
January 17, 2025

I was having trouble processing a return and Thea patiently explained everything and helped me through. Great products and great customer service.

Date of experience: January 16, 2025
Florida
1 review
0 helpful votes
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Swimsuit orders
January 17, 2025

The swimsuits I've ordered have been good quality. I get great compliments on them. Most run true to size. Customer service answers quickly but the orders do take a few weeks to receive.

Date of experience: January 16, 2025
New York
1 review
0 helpful votes
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Beautiful variety of quality styles
January 17, 2025

Very varied selection of styles and colors with quality for the independent woman of substance

Date of experience: January 16, 2025
Minnesota
1 review
0 helpful votes
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Let's do It Again
January 17, 2025

I ordered once before and had a successful exchange as well as a successful return, so let's try another order! I'm excited about this purchase. The ordering process was easy

Date of experience: January 16, 2025