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Modlily

modlily.com
casual, lounge, swimwear womenAge 19-25, 26-45
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From the business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
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Modlily Reviews Summary

The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.

This summary is generated by AI, based on text from customer reviews

service
835
value
471
shipping
484
returns
387
quality
452
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We monitor reviews for authenticity

Washington
1 review
0 helpful votes
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Great Selection
February 10, 2025

So many swimsuits to choose from. Fair pricing. Wish the shipping was faster to take on my next trip. 6 weeks ouch. Will have in time for my May trip.

Date of experience: February 10, 2025
New York
1 review
0 helpful votes
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Ordering
February 10, 2025

Ordering was very easy which came with many discounts.

Date of experience: February 10, 2025
Nevada
1 review
0 helpful votes
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Vacay ready
February 10, 2025

Love the endless options of swimwear and the ease of navigating the website. Nice communication and tracking after the order is placed.

Date of experience: February 10, 2025
Maryland
1 review
0 helpful votes
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Great quality
February 10, 2025

These suits were absolutely beautiful but the tops didn't fit. My problem not the product. I was surprised as to how fast they were received. They also have great customer service.

Date of experience: February 10, 2025
New York
1 review
0 helpful votes
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Great products
February 10, 2025

Good quality totally love the dating suit totally recommended to everybody plus size

Date of experience: February 10, 2025
Australia
1 review
0 helpful votes
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Fast process
February 10, 2025

Fast process, easy explained, awaiting parcel soon

Date of experience: February 9, 2025
Florida
1 review
0 helpful votes
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Beautiful dresses
February 10, 2025

So hard to pick with so many beautiful things! Love the selection and prices are great!

Date of experience: February 9, 2025
New York
1 review
0 helpful votes
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Buyer
February 9, 2025

I just started using so far so good I don't know what tipe of experience I will have it's only my first one

Date of experience: February 9, 2025
California
1 review
0 helpful votes
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Womens tops
February 9, 2025

Cute tops, easy shopping experience, and unique designs

Date of experience: February 9, 2025
North Carolina
1 review
0 helpful votes
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More
February 9, 2025

You should add more short dresses, longer makes a woman look draggy. However I love what I got today. For these prices, I hope these dresses are good quality, not cheaply made. While I am 74, I do like to have short dresses.

Date of experience: February 8, 2025
Michigan
1 review
0 helpful votes
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Been waiting for an exchange of a damaged shirt since Nov 12. Contacted their online "help" many times (I have chat transcripts as proof). "Dharani" promised again and again that she had expedited the order and I would receive the exchanged shirt very soon. The last "received by" date she gave me was Feb 1-4 but I STILL DON'T HAVE THE SHIRT. DO NOT order anything from Modlily. They may not seem like a scam but if you're not satisfied with the product, they don't care. You will never receive your money back.

Date of experience: November 12, 2024
Florida
1 review
0 helpful votes
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Buy your bathing suits here!
February 8, 2025

ModLily is the only place I buy my bathing suits from. They are nicely priced and look great on. The bathing suits are true to size.

Date of experience: February 7, 2025
Illinois
1 review
0 helpful votes
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Swimming
February 8, 2025

Great selection. Away to maneuver around the app. Will recommend. Can't wait till the suits come. Going on vacation in a couple of months

Date of experience: February 7, 2025
Arizona
1 review
0 helpful votes
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Quality of closes are pretty good
February 8, 2025

I have not been disappointed with items I have ordered from Modily. The fabric sometimes feels a bit like micro fiber. I'm not a fan and most items I have purchased have been good and I wear them.

Date of experience: February 7, 2025
Texas
1 review
0 helpful votes
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Shop here all the time
February 8, 2025

Love everything I have purchased on this site. Great all over

Date of experience: February 7, 2025
California
1 review
0 helpful votes
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Great Beautiful swim ware
February 7, 2025

Liked the one I purchased...Beautiful color and it's covering all the important body parts

Date of experience: February 7, 2025
Pennsylvania
1 review
0 helpful votes
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Bathing suits
February 7, 2025

I love these bathing suits.They fit me very nice. I am hard to fit.

Date of experience: February 7, 2025
Missouri
2 reviews
0 helpful votes
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Beauty
February 7, 2025

So many beautiful choices. Dresses and all clothing.

Date of experience: February 7, 2025
Florida
1 review
0 helpful votes
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Shopping experience
February 7, 2025

Selection was good. I have never ordered from this site before. I am hoping that the actual quality of the items that I ordered is as good as the items looked in the pictures. Then I will be a return shopper.

Date of experience: February 7, 2025
California
2 reviews
0 helpful votes
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Great Looking Swim Suit
February 7, 2025

Very easy app to use. I think I will be happy with my order.

Date of experience: February 6, 2025