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business logo of Modlily

Modlily

modlily.com
casual, lounge, swimwear womenAge 19-25, 26-45
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From the business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Modlily Reviews Summary

The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.

This summary is generated by AI, based on text from customer reviews

service
835
value
471
shipping
484
returns
387
quality
452
This company does not typically respond to reviews

We monitor reviews for authenticity

Australia
1 review
0 helpful votes
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Delay in one item
February 24, 2025

I ordered two items a month ago and only one item has been delivered. The tracking system has not allowed me to track the missing item.
The delivered item is perfect.

Date of experience: February 24, 2025
Georgia
1 review
0 helpful votes
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Love this company
February 24, 2025

I've been ordering bathing suits from this company for 6 years now. Haven't had a bad one yet. High quality and always fits perfectly.

Date of experience: February 24, 2025
Texas
1 review
0 helpful votes
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My order
February 24, 2025

Very user friendly and easy check out too! The website has a lot of voices to chose from. Thank you!

Date of experience: February 24, 2025
Michigan
1 review
0 helpful votes
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Clothes
February 24, 2025

I love the variety of shirts you provide. I cannot stop buying your products. Thank you Modlily...

Date of experience: February 24, 2025
Michigan
1 review
0 helpful votes
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Great suits at very reasonable prices.
February 24, 2025

I recently bought 4 bathing suits and loved them all. They were exactly as expected and fit great. I would definitely recommend to others and will for sure order from them again.

Date of experience: February 24, 2025
Massachusetts
1 review
0 helpful votes
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My last order was great!
February 24, 2025

Very good! I had no problem with my last order. I am hoping this will be as easy and fast. Thank you!

Date of experience: February 24, 2025
Tennessee
1 review
0 helpful votes
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Camille
February 24, 2025

Hassle free easy to use pretty dress happy to order

Date of experience: February 23, 2025
Arizona
1 review
0 helpful votes
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Styles
February 24, 2025

Suits are a great selection styles and colors and sizes

Date of experience: February 23, 2025
North Carolina
1 review
0 helpful votes
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Easy purchase
February 23, 2025

It didn't take long to pick out what I wanted. The website is user friendly.

Date of experience: February 23, 2025
Florida
1 review
0 helpful votes
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Order
February 23, 2025

A little confusing but was able to get it done. It took a little time to figure out.

Date of experience: February 23, 2025
Florida
1 review
0 helpful votes
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Bathing suits
February 23, 2025

Love the well made material and excellent support.

Date of experience: February 23, 2025
New Jersey
1 review
0 helpful votes
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Absolutely happy
February 23, 2025

I have been very very happy with all of the items I have received thank you!

Date of experience: February 22, 2025
California
1 review
0 helpful votes
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Good overall experience
February 23, 2025

Ease of shopping, good product, shipping took a couple of weeks.

Date of experience: February 22, 2025
Australia
1 review
0 helpful votes
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Unhappy with Courier
February 23, 2025

Endless chats with yourselves and courier service who are appalling, said couldnt get access to our address, which was correct on packaging and is a Lifestyle Village with access 6am to 6pm 7 days a week, so ridiculous, when other courier services have no problem. Could not speak direct to anyone, couldnt get phone number or address for over a week and then when did cost us to go collect ourselves with no apology NOT HAPPY 😡😡

Date of experience: February 22, 2025
Florida
1 review
0 helpful votes
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Checking out
February 23, 2025

The first time I tried to order. It reqired a security after 2 hours, never received a Code. 2nd time it went thru without the required code

Date of experience: February 22, 2025
Illinois
1 review
0 helpful votes
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Happy
February 22, 2025

All was good when ordering. Was easy to order the items I wanted. 😎

Date of experience: February 22, 2025
Texas
1 review
0 helpful votes
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User friendly site!
February 22, 2025

Too easy to use. User friendly site. I don't want to write a long review.

Date of experience: February 22, 2025
New Jersey
1 review
0 helpful votes
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Great clothes
February 22, 2025

I have loved everything I have ever gotten. Very nice quality and I love them

Date of experience: February 22, 2025
New York
1 review
0 helpful votes
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Very easy
February 22, 2025

Excellent very easy Hope they r as nice as th Ed y look on pivture

Date of experience: February 22, 2025
Maine
1 review
0 helpful votes
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Great
February 22, 2025

I just wanted a couple bathing suits I found them easily and ordered them
Now I'll just wait for them.
Sincerely,
Claire Ferrero

Date of experience: February 21, 2025