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Modlily

modlily.com
casual, lounge, swimwear womenAge 19-25, 26-45
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From the business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Modlily Reviews Summary

The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.

This summary is generated by AI, based on text from customer reviews

service
835
value
471
shipping
484
returns
387
quality
452
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Ohio
1 review
0 helpful votes
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Awesome!
March 2, 2025

I've ordered from this site before and have been very happy with my purchases. Looking forward to my new purchases. With top quality fabrics and the sizes are accurate as posted.

Date of experience: March 2, 2025
Canada
1 review
0 helpful votes
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Easy to order
March 2, 2025

Easy to order, good quality lots to choose from true to size, ships quite quickly

Date of experience: March 2, 2025
Michigan
1 review
0 helpful votes
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Simple and fast
March 2, 2025

Great selection! Was very happy with how easy it was to find and buy each item in the website.

Date of experience: March 2, 2025
Montana
1 review
1 helpful vote
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Refund and exchange
March 2, 2025

I purchased three tops the same size. All are too big and needed to return two and exchange one. The transaction was easy and smooth. I will purchase more from Modlily. Thank you.

Date of experience: March 2, 2025
Minnesota
2 reviews
0 helpful votes
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I have purchased many items from Modlily and they are great quality, style, and fit. So pretty and classy. I accidentally ordered the same product twice and a nice customer service agent helped me reverse it right away. I love Modlily!

Date of experience: March 2, 2025
Tennessee
1 review
0 helpful votes
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Swimsuits
March 2, 2025

I have bought several swimsuits from you. They fit great! And are very cute! Always get compliments. Now I'm trying blouses..

Date of experience: March 2, 2025
Canada
1 review
0 helpful votes
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Perfect fit
March 2, 2025

It arrive quickly, and we were surprise. The color is Nice. We love it. Thank you

Date of experience: March 1, 2025
Illinois
1 review
0 helpful votes
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Review
March 2, 2025

Great service good product everything is good good good good

Date of experience: March 1, 2025
Pennsylvania
1 review
0 helpful votes
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New Customer
March 1, 2025

First time ordered on line it went well for the first time. Hope to order again in the future.

Date of experience: March 1, 2025
Minnesota
1 review
0 helpful votes
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Awesome experience!
March 1, 2025

Awesome experience, highly recommend! Easy to understand too! Beautiful clothing! Love it all!

Tammy

Date of experience: March 1, 2025
Virginia
1 review
0 helpful votes
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New customer
March 1, 2025

Great selection wasn't sure what size to buy got on chat and gave measurements and was given what size to buy. Both bathing suits fit well. Wore one to my water aerobics class and suit did well with exercises pretty colors

Date of experience: March 1, 2025
New York
1 review
0 helpful votes
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Great quality swimwear
March 1, 2025

Very easy to navigate the website. Sizes are very accurate

Date of experience: March 1, 2025
New York
1 review
0 helpful votes
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Excellent variety
March 1, 2025

I saw a Denim Blazer and had to have it. It was reasonably priced and looked well made. I found the process of ordering easy and even found another item to purchase. I'm looking forward to getting my order.

Date of experience: March 1, 2025
New York
1 review
0 helpful votes
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High quality
March 1, 2025

Plus size fits well, please with the garment wears well

Date of experience: March 1, 2025
Michigan
1 review
0 helpful votes
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Great fit.
March 1, 2025

Love the fit. Covers a more busty woman without pulling

Date of experience: March 1, 2025
New York
1 review
0 helpful votes
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Too many pop-ups
March 1, 2025

Fun shopping experience...way too many pop-ups...love the products...

Date of experience: March 1, 2025
Louisiana
1 review
0 helpful votes
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Shopping online
March 1, 2025

Shopping online is easy and I love doing it hate going shopping in the stores

Date of experience: March 1, 2025
Florida
1 review
0 helpful votes
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Great tankinis
March 1, 2025

I was somewhat apprehensive ordering bathing suits online, but was pleasantly surprised by how good they look and how great they fit. They are true to size. I like wearing short bottoms rather than a standard bathing suit and these shorts were perfect. I ordered four tankinis originally and because I loved them so much I ordered four more. I definitely recommend Modlily and will pass this great find on to my friends.

Date of experience: March 1, 2025
Australia
1 review
0 helpful votes
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Easy Shopping
March 1, 2025

This is the second time I've ordered from them. Easy to follow, loves the styles and so many different colours and styles

Date of experience: March 1, 2025
Arkansas
1 review
0 helpful votes
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I am a first time customer and purchased a bathing suit that was too small. I did the exchange and it was very quick and efficient.

Date of experience: February 28, 2025