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Modlily

modlily.com
casual, lounge, swimwear womenAge 19-25, 26-45
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From the business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Modlily Reviews Summary

The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.

This summary is generated by AI, based on text from customer reviews

service
835
value
471
shipping
484
returns
387
quality
452
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We monitor reviews for authenticity

GB
1 review
0 helpful votes
Follow Jody J.
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Love this dress.
August 6, 2016

I seriously love this dress. It fit me perfect. I have a smaller waist with bigger bottom and this flatters me perfectly. I wear a large in dresses due to my bottom section and the Large fit perfect. I am 5'8 and it falls nicely at my ankle. Very happy with this purchase.

Date of experience: July 4, 2016
GB
1 review
0 helpful votes
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I ordered a dress from Modlily and it shipped fast with no issues.The dresss quality was great and exactly as pictured. I loved the style and color.The dress was very suitable for me. I will shop here again.

Date of experience: July 4, 2016
Texas
1 review
3 helpful votes
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This is the worst company I have ever done business with! It took several weeks to receive merchandise, and it wasn't what was shown in the pictures. It also did not fit according to their size chart. The website does not disclose that their merchandise is made in China, so the quality is not there. You also need to be aware that there are no refunds! So if you are not satisfied with your purchase you are going to lose your money! The customer service is also terrible! This company is a total scam! This business doesn't even deserve one star!

Date of experience: July 3, 2016
New York
1 review
1 helpful vote
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This company I will never ever shop at again. Dont want to fix an order even when they are contacted in a timely manner. When I did get someone on the phone afyrr dsys snd days of calling she told me sorry we cant do anythinh to fix your order. I kept asking questions and then she refused to answer. By the way I called lat e the night and she said it was 8.30 am in China. I told her I would contact paypal credit dispute dept yo get my money back. Am happy to say I received all of my monies spent back in my paypal account. Dishonest, Fradulent company. Please spend your money else where. Dont shop Modlilly. You will regret it if u do.

Date of experience: July 1, 2016
Georgia
1 review
1 helpful vote
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Satisfied customer
July 1, 2016

I ordered two swimsuits from here. I had a great experience! They came in less time than I thought. I had heard that they ran small I ordered a size up and they are a little to big. I will definitely order from here again!

Date of experience: July 1, 2016
Arizona
1 review
0 helpful votes
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Pretty well made dress
August 2, 2016

I bought this dress for my daughter. She was surprised and loved it so much. It was much pretty than expected. The color was bright and the dress was well made. Thanks for the customer service for giving me suggestions about the measurement. I will surely come again!

Date of experience: July 1, 2016
Washington
1 review
0 helpful votes
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I like it and I choose it!
August 2, 2016

I have had horrible experiences with a different online dress company.So I have to give appreciation to Modlily. One dress did not fit correctly but I still like it.The dresses are unique, fun and made well. I like it, and I choose Modlily.

Date of experience: July 1, 2016
California
1 review
0 helpful votes
Follow shelley W.
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I like the print and the material of the dress, wear it with a short cardigan, very elegant, all meet my requirement. I received this dress in exchange for my honest review. And I'd buy it at full price

Date of experience: July 1, 2016
New York
1 review
0 helpful votes
Follow Judi k.
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Good quality fabric (compared to price) and fits good. The shoulders stand a bit too tight for me but nothing too pronounced. I love my dress. I washed it after we got it, I always wash all new clothes, and it washed up very nicely.

Date of experience: July 1, 2016
Washington
1 review
0 helpful votes
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Comfortable and easy to wear!
August 2, 2016

I absolutely love the dress. Really very cute. So flattering. It is exactly as described in the details and looks exactly as in the picture. The quality is great (sequins are all intact).

Date of experience: July 1, 2016
New York
1 review
0 helpful votes
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Love it
August 2, 2016

Great price and good material! The fabric is amazing and super soft. And it fits as expected! I love every detail about this dress. I will come back and buy more!

Date of experience: July 1, 2016
Washington
1 review
0 helpful votes
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Slimming and sexy
August 2, 2016

The material shapes to your body and makes you feel and look fabulous and sexy. Accentuates the curves and slims you down. So surprising for the price. Be ready to be noticed.

Date of experience: July 1, 2016
New York
1 review
0 helpful votes
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Perfect gift for a girlfriend
August 2, 2016

My girlfriend is completely in love with this dress. It just fits her perfectly and makes her super sexy and hot, and she told me that the fabric is super good. She told me she gets a lot of compliments from her friends when she wears it.

Date of experience: July 1, 2016
Washington
1 review
0 helpful votes
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It's a great gift
August 2, 2016

I bought two of them! They are fantastic! I give an xs to my friend. She looks perfect! I would recommend xs to small ladies!

Date of experience: July 1, 2016
Washington
1 review
0 helpful votes
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Better than I thought
August 2, 2016

It fits perfectly on me! The beige color is so beautiful and even better than I thought. Surprisingly good quality material and thick enough to wear out in Spring or Autumn. I am totally in love with this dress! So just order your regular size. It is fabulous!

Date of experience: July 1, 2016
Arizona
1 review
0 helpful votes
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BEAUTIFUL and SOFT but firm material to hug your shape. I put over my black bra and panties, so you can see that they will show through.If I never wear it out, I will wear it to bed and look HOT

Date of experience: July 1, 2016
New York
1 review
0 helpful votes
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Love this dress
August 2, 2016

This dress is beautiful! I am 5'2 110 lbs. Size 4 fits me perfectly. Very comfortable. It is way nicer than I expected. I receive this dress in exchange for my honest review

Date of experience: July 1, 2016
New York
1 review
0 helpful votes
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Love, love, love!
August 2, 2016

This dress is everything I hoped it would be! It's a classic beauty, that never goes out of style. It fits great, with some stretch. I'm 5'6,145 lbs and I ordered a large, it has a little wiggle room. A medium probably would've fit like a glove! Love the dress, would order again.

Date of experience: July 1, 2016
New York
1 review
0 helpful votes
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I absolutely LOVE this dress
August 2, 2016

I absolutely LOVE this dress! It is a great material, and a flattering style. Follow the sizing chart provided and you will not be disappointed!

Date of experience: July 1, 2016
Ohio
1 review
0 helpful votes
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Don't donit
July 1, 2016

Awful company. Ordered 2 swim suits in size XL and checked their sizing chart as indicated along with reviews which promised true to size. I received them very late at least 3 weeks which I understand is fast for this company. One is probably really a large it's way too small and the other is HUGE probably 3XL or more. The huge one had no size written on the tag either. I've reached out for a return and keep getting answers like you have to send us a picture of what's wrong on the sizing so we can fix it. Or the style doesn't fit you right. No, you send me the wrong sizes and you need to fix it. We've been going back and forth for a few days now. Will not send me info for a return. Horrible customer service. They will happily take your money. Take forever to send their crappy items. And not let you return it.

Date of experience: June 30, 2016