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Modlily

modlily.com
casual, lounge, swimwear womenAge 19-25, 26-45
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From the business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
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Modlily Reviews Summary

The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.

This summary is generated by AI, based on text from customer reviews

service
835
value
471
shipping
484
returns
387
quality
452
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Indiana
2 reviews
0 helpful votes
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Scam
July 13, 2016

Any positive review on here is a lie. They're in China, after all the lead filled toys that came out of there in 2006 and 2007, should tell you all you need to know.

Date of experience: July 12, 2016
California
1 review
0 helpful votes
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Absolutely horrible. This truly is a case where you get what you pay for. I could find something way better in the clearance section at H&M. These clothes are cheaply made and are absolutely horrendous

Date of experience: July 11, 2016
New York
1 review
0 helpful votes
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SCAM!
July 11, 2016

Didn't like the fit of the bathing suit I ordered; sent an email to Modlily on June 30,2016 since their website "return" page wouldn't allow me to upload a picture of the suit - said photo was too large.

So, I sent an email with a picture of the suit to them with all the Invoice numbers, etc., pertaining to my order. Got an email asking for a picture of the suit! Sent another email to them. Second email from them said they needed my order number, which was NO WHERE listed on my order. I went to the USPS home page, looked up my shipment, got the order number... another email back to China! I looked at the shipping label, and they had this bathing suit listed as a "chiffon dress" on their Customs Declaration label.

Heard nothing for a week... another email to Modlily, asking about status of my return (initially asked for the address to send it back to). This a.m. I got an email from them asking "why you want return"? Seriously?!

I looked up the USPS costs to send the suit back, which is slightly more than I paid for this damn suit in the first place, so NEVER AGAIN! I'm out $27, will put the suit in a yard sale, and I'm done with these A-holes!

Very disappointed in this entire process, and their lack of customer service... there is none.

Susie
Upstate NY

Date of experience: July 11, 2016
Washington
1 review
0 helpful votes
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Perfect fit
July 11, 2016

I needed warm weather workout wear and, as a rule, I do not wear traditional tee-shirts. I have never liked how they fit or look on me - especially the neckline. This top, however, is wonderful. Perfect fit, perfect cut, nice drape... I feel good wearing it. Highly recommend!

Date of experience: July 10, 2016
Washington
1 review
0 helpful votes
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Great work out top
July 11, 2016

This is just a great workout shirt, it dries fast and keeps you cool, Love for working out at the gym! Very comfy and cool :) i looking for a comfortable clothes to go to the gym and just works!

Date of experience: July 10, 2016
Washington
1 review
0 helpful votes
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True to size and looks great
July 11, 2016

I bought this and the Bikini the week before going on a beach vacation and wasn't getting my hopes up that it would fit properly, etc. However, to my surprise, it fit true to size and I love that the halter strap can come on and off so easily.

Date of experience: July 10, 2016
Washington
1 review
0 helpful votes
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Nice dress
July 11, 2016

Probably my favorite of what I ordered. The material is very stretchy, I love this dress. My boy friend helped me to choose, I received many compliments. The only regret is it's a little bit short, maybe I should choose a larger dress. Glad I did.

Date of experience: July 10, 2016
New York
1 review
0 helpful votes
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Cute
July 11, 2016

This dress will surprise you with how beautiful and unique it looks. The sleeves are stunning. I love it! I wear it with leggings underneath because it is a little short. I'm a singer and I got hundreds of compliments on this dress for one of my summer concerts.

Date of experience: July 10, 2016
Illinois
2 reviews
1 helpful vote
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Ordered a black halter maxi dress for summer. Took two plus weeks to arrive. It is navy blue and the sizing is off by two sizes. Cannot reach the company via email, no responses to my inquiry about returning the item So unhappy with the product quality and poor customer service. Buyer beware of this company!

Date of experience: July 10, 2016
Texas
1 review
1 helpful vote
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This is nonsense
July 9, 2016

Dont order from here! I ordered a swimsuit they sent it to VA I live in AL! Then i asked them to resend it and they told me i had to pay 40% of the price to have it resent. I am not paying for something i already paid for because they messed it up that's crap! I better get my money or my item or i am going to take Legal action. I will never order from them again!

Date of experience: July 8, 2016
Ohio
1 review
2 helpful votes
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Don't waste your money. I ordered a swimsuit it was junk and about 4 sizes too small when it arrived. Also they have a ridiculous return policy. Swimsuit going in the trash

Date of experience: July 7, 2016
New York
1 review
1 helpful vote
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Swim suits are of poor quality and wrong sizing. I order 3 adult women's suits size L (per sizing chart 8-10 US size). 2 bottoms were large and stretched out, one was so small it looked like a child's size 8-10 instead of womans. The differences in the sizes is stark and incredibly inaccurate. In terms of quality, one suit had raw edges all along the bottom edge of the top, another had folded bra lining. Company says 30 days easy return but sent me a message offering a $21 refund on a $71 order.

Date of experience: July 7, 2016
Virginia
1 review
1 helpful vote
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It is July 7th... I have been emailing with Modlily Customer Support since June 22nd.
Modlily messed up my address so the clothing I ordered was never delivered. It was returned to them on June 22nd. I have been asking Modlily for either a refund or to send me the items again. They never answer my question. They keep telling me to return the items for a 60% refund. I keep telling them that the items were returned and that I should not have to pay for their mistakes. They keep repeating the same questions.
DO NOT BUY from this company! They do not have an easy 30 day return policy. The customer service people are obviously not reading the entire email.
If you value your sanity and money, stay away!

Date of experience: July 7, 2016
GB
1 review
0 helpful votes
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Customer service very POOR! Lack of understanding, and no help provided once sale has gone through! Quality of clothes very cheap, UK market stalls sell better material, shipping costs which make you believe if you pay more than your delivery will arrive quicker! ERM NO! This site should stop trading in the UK!

I ordered 5 items of clothing all very poor quality! Considering all the sizes i ordered were the same, the clothes are all different sizes! One of the swimming costumes I ordered smelt of chlorine! Their customer service is designed to p*ss you off in hope you go away! DO NOT give up!

DO NOT USE THIS COMPANY ITS A SCAM!

Date of experience: July 7, 2016
Virginia
1 review
1 helpful vote
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The sizing is way off and the fabric is really cheap. They substituted another swimsuit for the one I ordered; they're both black, close enough, right?! I did not review this Company prior to purchasing, so I'm going to send them to the thrift store and spare myself any more dealings with Modlily.

Date of experience: July 6, 2016
Spain
1 review
0 helpful votes
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If you go by the sizing guide, I personally had a true to size fit. I am a small in most American made close and I purchased a medium. The straps are adjustable for the top so you can choose how tight over your shoulders you need it to be. I love the top and I would purchase again. It has support and padding which is an additional plus.

Date of experience: July 6, 2016
Spain
1 review
0 helpful votes
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I really like this swim suit
August 8, 2016

I really like this swim suit, especially the extra added support for bustier women. It is a little snug on me but I'm not sure if going up a size will make it too.

Date of experience: July 6, 2016
Spain
1 review
0 helpful votes
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The fabric seems to be good enough
August 8, 2016

I like this suit, though I am not one to wear it together like pictured. The top is too big, but I will get that tailored and the fabric seems to be good enough. I hope the black color doesn't get drained out of it quickly though because the fabric is thin.

Date of experience: July 6, 2016
GB
1 review
0 helpful votes
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Try them on and they fit perfectly
August 8, 2016

Try them on and they fit perfectly, don't usually wear sweat suit but this one is my favorite. Material is good for the spring. Will come to buy next time.

Date of experience: July 6, 2016
GB
1 review
0 helpful votes
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Exactly what I wanted
August 8, 2016

Love the fit of this, its flowy, comfortable and flattering to just about any figure. Good enough for the price.It's exactly like the picture.

Date of experience: July 6, 2016