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Modlily

modlily.com
casual, lounge, swimwear womenAge 19-25, 26-45
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From the business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
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Modlily Reviews Summary

The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.

This summary is generated by AI, based on text from customer reviews

service
835
value
471
shipping
484
returns
387
quality
452
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We monitor reviews for authenticity

China
2 reviews
0 helpful votes
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I will buy again
May 1, 2017

The purchases I bought from Modlily are exactly the same as they look in picture! I was really surprised by the purchases because I did not anticpate that they are in good quality. The material is soft and durable. I will absolutely buy more clothes from this website again.

Date of experience: March 30, 2017
China
2 reviews
0 helpful votes
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I absolutely love this website
May 1, 2017

I absolutely love this website so so so much. I always feel satisfied with my purchases bought from Modlily. Each time when I see new new arrival products, I couldnt help my self buying some of them because their cuteness and fashion style.

Date of experience: March 30, 2017
Canada
1 review
2 helpful votes
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Wrong size...
March 29, 2017

Nice item but XXL bottom was 26" waist... top was a small also even though label said XXL... the chart measurements DO NOT match what thay send... My 1st experience... it should be very easy to return... not good customer service...

Date of experience: March 29, 2017
Illinois
1 review
2 helpful votes
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This company sucks!
March 29, 2017

I need to return merchandise and cannot get anyone to help me so I guess i am stuck with it. Clothes run way too small and merchandise takes forever to get. There is nothing good about this company and I would not advise anyone to order from you.

Date of experience: March 29, 2017
New York
1 review
2 helpful votes
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Too, too, small
March 29, 2017

I won't be earning any cash reward, because I can't give a positive review. I was very careful to read the sizing chart to make sure I would order the correct size and even the chart was misleading. The dress was at least three sizes too small so now am out my money and can't wear the dress. I would not recommend that plus size women in the USA order from this company. Sizing is incorrect.

Date of experience: March 29, 2017
Georgia
1 review
2 helpful votes
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Terrible.
March 29, 2017

Got 3 items. One I love but wrong size... this was an extra large and in reality it is a extra small. Wanting to return to get another size but no one will get back to me.

Date of experience: March 29, 2017
Florida
1 review
1 helpful vote
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My recent purchase
March 29, 2017

I was not expecting the dress I bought to be two colors. It turns out the top is blue and to bottom of it is closer to purple. For an extra large, which usually fits me loose, this dress is snug. I am determined to loose weight and so I will hand wash and cool tumble then hang to dry to get rid of the strong dry smell. Overall opinion of the product, is that I am not satisfied with it. Maybe I should return it for an xxl and a different color.

Date of experience: March 29, 2017
Illinois
3 reviews
1 helpful vote
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Brightness
March 29, 2017

The colors of the tops I purchased are so vibrant a real standout. The fit is a little snug maybe I will need to loose a pound or two for a better and proper fit. Love it!

Date of experience: March 29, 2017
Illinois
1 review
2 helpful votes
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Bad News
March 29, 2017

This store SUCKS! I feel sorry for the people who try it. This site needs a big lesson in customer service!

Date of experience: March 29, 2017
Kansas
1 review
1 helpful vote
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The suite is great!
March 29, 2017

Loved the item that I ordered, took a little longer than I expected, but was delivered and is what I expected. Will order again

Date of experience: March 29, 2017
Illinois
1 review
1 helpful vote
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Finally!
March 29, 2017

I always suspect online shopping for bathing suits but Modlil suits look good and actually fit a real body! Price is right too

Date of experience: March 29, 2017
New York
1 review
1 helpful vote
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Disgusted, order placed March 6, its now March 29, tried contacting you with no results. Have started a claim with paypal. Will NEVER order from you again.

Date of experience: March 29, 2017
Washington
1 review
1 helpful vote
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It took nearly a month for the dress to arrive, and it was shocking. NOTHING like the picture. Size XL but actually like a size medium. I would not even pass it on to someone. Fabrics are ugly, wrong colors than shown. Flimsy.

Date of experience: March 28, 2017
Texas
1 review
1 helpful vote
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Didn't get my order!
March 29, 2017

I had placed an order for a swim suit. I was charged and waited but it never came in. Finally, after sometime I had this random credit to my bank account. I was refunded my money but I was never informed why my order was canceled! Disappointed in this site.

Date of experience: March 28, 2017
Maryland
1 review
3 helpful votes
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Horrible
March 28, 2017

Quality of clothes is cheap... no shipping info or return info. Had to pay to send crappy clothes back to CHINA. Have not heard back about refund and it has been weeks

Date of experience: March 28, 2017
Washington
1 review
2 helpful votes
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I would try again
March 29, 2017

Well after doing my research I was very skeptical about buying stuff. I had a friend that said she had ordered from there do I decided to try it. I'm very satisfied with my purchase although it did take 3 weeks to arrive, and I started getting worried because my track number wasn't working, but then it did and I knew it was on is way. I ordered 3 things one was true to size and the other two were a little smaller but I can still wear.

Date of experience: March 28, 2017
California
1 review
2 helpful votes
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I ordered over $350 on January 23rd and to date they have not arrived. I keep getting told go to your post office or look on your porch. Its not there they refuse to give me my money back. I would never order from here again. I cant even imagine what it would be like to try to return a item. In my case i have to items to return

Date of experience: March 27, 2017
GB
2 reviews
3 helpful votes
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Awful service
March 27, 2017

I returned a very bad fitting top and it was tracked and signed for on 23rd February but to date the have not received a replacement. I had a ticket number with a promise to reply in 2 to 3 days and a week later have still not heard. The administratin is the worst i have ever come across. The goods are good but I will NEVER, NEVER shop with Modlily in view of the dire admin and lack of communication. My next move will be with the Trade Descriptions Act or even the press

Date of experience: March 27, 2017
Wisconsin
2 reviews
5 helpful votes
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Stay away!
March 27, 2017

This website takes pictures from real websites and tries to create the clothes. The clothes are cheap, not at all what was pictured. I ordered a large, and was sent something that would fit a very small person. After a lot of hassle, they did return my money!

Date of experience: March 27, 2017
Ohio
1 review
3 helpful votes
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The size charts are incorrect on their website. The clothes run about 2 sizes smaller than described. The cost to return the item is almost more than the purchase price

Date of experience: March 25, 2017