Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of Modlily

Modlily

modlily.com
casual, lounge, swimwear womenAge 19-25, 26-45
Write a Review

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
How would you rate Modlily?
grey stargrey stargrey stargrey stargrey star

Modlily Reviews Summary

The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.

This summary is generated by AI, based on text from customer reviews

service
835
value
471
shipping
484
returns
387
quality
452
This company does not typically respond to reviews

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
Follow Carolina G.
Unfollow Carolina G.
Share Review
Report Review

Love it!
July 13, 2017

I get the majority of my clothes from Modlily... I love it and I never had a problem with them! I ordered over $250.00 usd and the delivery was very fast and sometimes even early. I'm very happy with the service, and I keep coming back for more, the clothing is cheap, cute and fine quality.

Date of experience: July 12, 2017
Illinois
1 review
0 helpful votes
Follow Yajaira A.
Unfollow Yajaira A.
Share Review
Report Review

Love Everything
July 13, 2017

They are awesome looking and fitting. I used them many times and never found anything wrong about their product. And very reasonable price and gorgeous. I loved it and should buy again. Whenever you order, you can be sure about the delivery time and quatity without any doubt.

Date of experience: July 12, 2017
Georgia
3 reviews
1 helpful vote
Follow Mary t.
Unfollow Mary t.
Share Review
Report Review

Not good I
All my orders have had something wrong with them. Shame on you. From mary taylor
I received a top that was cut but gems were raw awful. Then dress picture did not convey try color of dress, now I get the blouse that is much too small for me. Your size charts are incorrect,

Date of experience: July 11, 2017
Sofia M. Modlily Rep
over a year old

Dear Mary,
Thanks for your feedback.
We have been devoting to offer good products with low price, it’s rarely that faulty items sent out, if it’s true, 100% refund will be issued.

Please submit a ticket ASAP and we are expecting for an earlier reply. Please mention that you are from sitejabber.
Best Regards,

Virginia
1 review
0 helpful votes
Follow Missie S.
Unfollow Missie S.
Share Review
Report Review

Bathing beauty
July 12, 2017

I ordered for the first time from modlilly a couple weeks ago. I ordered a bathing suit. The shipping is a bit slow, but I was pleased with the bathing suit I purchased. I would reorder from them again..

Date of experience: July 11, 2017
North Carolina
1 review
0 helpful votes
Follow Debbie H.
Unfollow Debbie H.
Share Review
Report Review

LOVE
July 11, 2017

All products arrive quickly and exactly as you expect. Great quality and great service. I buy from them all summer long... buying swim wear and summer tops I just love!

Date of experience: July 11, 2017
New Hampshire
1 review
0 helpful votes
Follow shin k.
Unfollow shin k.
Share Review
Report Review

Amazing material
July 11, 2017

I must say that I was very happy when my order arrived. The products are wonderful, they have great quality for low price, I didn't have any problems with size. Exceptional quality for unbeatable prices. Overall, I am more than completely satisfied.

Date of experience: July 11, 2017
Canada
1 review
0 helpful votes
Follow Maha Q.
Unfollow Maha Q.
Share Review
Report Review

Highly recommended!
July 11, 2017

I am extremely happy with my purchase. They have such great, stylish clothes for an affordable price. The size and color are the same as the ones in the description and the material has a very good quality. The shipping was faster than what I expected.

Date of experience: July 11, 2017
Oregon
1 review
0 helpful votes
Follow Gabrielle R.
Unfollow Gabrielle R.
Share Review
Report Review

Amazing Products
July 11, 2017

I had a beyond expectations experience with this company. It was perfect. Good quality items, great customer service and no problems with the shipping. Fast international shipping and good prices! I am thankful to them for their sincerity. All the products of them are up to the mark.

Date of experience: July 11, 2017
Washington
1 review
0 helpful votes
Follow roshaunda y.
Unfollow roshaunda y.
Share Review
Report Review

Wow, Modlily!
July 13, 2017

Wow! What amazingly fast service from Modlily! The dress came on time, was just what I expected. They have great service, great prices, fast delivery, and the trendiest fashion. I will recommend them to any one who is looking for good quality products on low cost.

Date of experience: July 11, 2017
New Jersey
4 reviews
13 helpful votes
Follow Sarah C.
Unfollow Sarah C.
Share Review
Report Review

Do NOT buy anything from this entity. They are same company as Rotita, Liligal and Lulugal. Total. SCAM!

Date of experience: July 9, 2017
Sofia M. Modlily Rep
over a year old

Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.

Texas
1 review
0 helpful votes
Follow Carolina G.
Unfollow Carolina G.
Share Review
Report Review

I loved my purchase
July 10, 2017

Good quality products. The customer server is helpful, and very professional. They deliver your product on time. All items true to size, great quality and beautiful style and comfort. I am in love with my purchase and I want more.

Date of experience: July 9, 2017
Kansas
1 review
0 helpful votes
Follow Yajaira A.
Unfollow Yajaira A.
Share Review
Report Review

Love you Modlily
July 10, 2017

Site is very easy to use. Great prices, great company and free shipping. Really picture and final product is same. I love every item from Modlily and I 'll buy more when I need more. Everyone should buy from there if you like fashionable lovely clothing.

Date of experience: July 9, 2017
District of Columbia
1 review
0 helpful votes
Follow April R.
Unfollow April R.
Share Review
Report Review

Same as Picture
July 10, 2017

The clothes are really pretty and just as they look on the pictures! It also came in the perfect size, and it only took a week to arrive! The products are so amazing and the service is the nicest I've ever experienced. I'm very satisfied.

Date of experience: July 9, 2017
California
1 review
0 helpful votes
Follow Tyrell s.
Unfollow Tyrell s.
Share Review
Report Review

I want to tell that there are a lots of high fashionable things. I've already made two purchases that made me really happy, with free shipping. I was very surprised for the quality of fabric because they're so affordable I was skeptical to what the quality of items would be like. But to my surprise my items were just lovely.

Date of experience: July 9, 2017
New Jersey
1 review
0 helpful votes
Follow marki s.
Unfollow marki s.
Share Review
Report Review

No Problems
July 10, 2017

Absolutely love this site. My first and second online clothing shopping experience. The shipping time and customer sevice was excelant and the quality of the product is amazing. Online ordering was no problem and I received my item within 3 to 8 days. I would order again.

Date of experience: July 9, 2017
Iowa
1 review
0 helpful votes
Follow jesus g.
Unfollow jesus g.
Share Review
Report Review

Best Shopping
July 8, 2017

I ordered four times from their store and I can say to you that the shipping is amazing and fast. Items are very well packed and protected. The clothes on it are very cute and unique I am so glad I found it. I look forward to the order I just placed today.

Date of experience: July 7, 2017
California
1 review
0 helpful votes
Follow Kaylin H.
Unfollow Kaylin H.
Share Review
Report Review

Affordable
July 8, 2017

There are so many options to choose from and it is so affordable! I absolutely love my new items I received. Everything I got looked like the picture, and arrived within two weeks. I'm going to order more in the future! Love it!

Date of experience: July 7, 2017
Michigan
1 review
0 helpful votes
Follow Matthew B.
Unfollow Matthew B.
Share Review
Report Review

I'm a happy customer, Perfect customer support, the products are of very good quality. Delivery times are respected. My daughter likes one swimsuit so much I have to order one for her. They always have wonderful items at great prices. Recommend this website to everyone!

Date of experience: July 7, 2017
Georgia
1 review
0 helpful votes
Follow Mohammed A.
Unfollow Mohammed A.
Share Review
Report Review

Great Service
July 8, 2017

Customer service is amazing and you can easily ask questions and they will respond to your message the next day. Always good service, a lot of choices and good price I can afford. I love it because I can find somethings that are original for me.

Date of experience: July 7, 2017
New Jersey
1 review
0 helpful votes
Follow Rachel W.
Unfollow Rachel W.
Share Review
Report Review

Beautiful Site
July 7, 2017

I get the majority of my clothes from Modlily. The clothing is cheap, cute, and fine quality. All the products I got were just what I ordered and just the right fit. Love to shop there, never had a problem with the site, great customer service.

Date of experience: July 6, 2017