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From the business
Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Modlily Reviews Summary
The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.
This summary is generated by AI, based on text from customer reviews
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I ordered two bathing suits over a month ago and I still have not received them. I have not heard anything about this order since.
I have emailed twice with questions and no one has courtesy to respond. I would return my order but doubt anyone will respond with ticket or credit my account without my having to dispute the charge with credit card company. I do not recommend this site
Dear customs,
We apologize for the inconvenience.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards
Nothing yet... no answer and no refund and no address for return. Unbelievable that a company doing business in America can get away with this over and over again.
Dear customs,
We apologize for the inconvenience.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards
This company is a total rip off. Stay far away from them. They offer one half off when you complain and try to stick you with the clothes. They will tell you to keep them and they will give you one half back. They refuse to give you a shipping address for returns. I believe this is a Chinese company and they do not want to have the clothes come back. Horrific!
Ie buy anything from these cowboys. Long delivery time big customs cheque to retrieve parcel "free shipping" joke! Poor quality could not re-sell such cheap material. No reaponse whatsoever to complaint yet their advertising crops up everywhere and bombarded with emails to remind me of my mistake in ordering from them and getting me annoyed again. I am now convinced that the 5* rated reviews are a ploy and posted by them. Rant over.
Dear customs,
We apologize for the inconvenience.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards
Do not order anything from them the sizes of the clothing is very small. I have tried to return my purchase 3 times via ticket request and I still have not heard back after 3 weeks. I should have read the reviews first waste of $$$
Dear customs,
We apologize for the inconvenience.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards
Even though Modlily reponded to my poor review tgat I could create a return thru their website they NEVER actually responded to my attempts on website to return item. DO NOT BUY FROM THEM! The swimsuit I bought had SEE-THRU BOTTOMS!
Dear customs,
We apologize for the inconvenience.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards
I ordered three bathing suits. Quality was cheap and when I tried to get the return address/ ticket needed to return them! Well I am still waiting! UGH! Never again will I use them. Siam was not to true size. Well I will give them away at this point since it has been a month trying to return these items NEVER AGAIN
Dear customs,
We apologize for the inconvenience.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards
I ordered two bathing suites... same size. One fits perfect and the other is WAY too small in the bust area. Too expensice to return and very confusing. Also... plan on several weeks for delivery
Dear customs,
We apologize for the inconvenience.
There is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or refund. Pls log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards
Ordered a bathing suit 2 times bigger than I normally wear. I have a big bust so I thought I was being safe. WRONG! I don't think even if I would have gone up 5sizes it would have fit. If you are not shaped like a little boy there clothes won't fit. I was going to return it and then found out how much it would cost to send it back to China... I would lose money and They would get to resell the item. So lesson learned. I'll stick with Amazon. They stand behind what they sell and don't charge you to return a product. One other little note... they say free shipping, however, if you look at the shipping label and see what they put for value of the merchandise it is half of what I paid so I guess I paid for the "free shipping". Never again!
Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
You have to match your size to the chart provided or you will end up with the wrong size. Also plan on it taking about a month to get a shipment.
ModLilly and Fashion Mia I believe are the same company! The websites are designed to frustrate you so that you give up and just keep the merchandise and forget about the money you spent. Upload photos? Seriously? I am trying to return 2 items and it's a process. I ordered about 8 items from Fashion Mia and half of them were not available AFTER I already paid for them! What a scam! Never again! If I don't get a response quickly, I will file a complaint with the Federal Trade Commission! I bet all the "great" reviews are phony!
Dear customs,
We apologize for the inconvenience.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards
I have been trying to return an item for several weeks. I am having a difficult time with the process. How do I go about getting a return shipping label?
Dear customs,
We apologize for the inconvenience.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards
Purchased a bathing suit, I'm a size 4, purchased a medium and my legs barely fit through the bottoms they were so tight and quite transparent even though it was orange.
The top was cheap too, the cups weren't tied up they just sat there so if you move the wrong way they're coming down.
I won't be wearing this.
Spend money and buy a good bathing suit from elsewhere.
Dear customs,
We apologize for the inconvenience.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards
MODLILY SUCKS! This company is total trash, run by non-English reading and understanding morons. Don't waste your time or money because they don't take returns and lets them avoid paying refunds. PayPal supports them and refuses to reimburse you if you are ignorant enough to by from them after reading all the horrible reviews.
Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “W” or “WW”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Please tell me where and how to send my items back for a full refund. I have read all of the horrible reviews about how you scam people and wont refund their money on Sitejabber. I will not go away until I receive a refund for the items you sent me, so please kindly let me know how/where to send these items back, and not to some place where the package will be refused.
Invoice ID: M**************
Thank you
Dear customs,
We apologize for the inconvenience.
There is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or refund. Pls log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards
I purchased a bathing suit recently, with hesitation, due to some of the reviews, but I was pleasantly pleased and the color was beautiful! The size was perfect too!
Modlily will not accept returns and WILL NOT refund the purchase credit. I am presently contacting my credit card company to dispute my purchase and without a return address, I will probably donate the tops to a charity. PLEASE DO NOT RELY ON A REFUND SHOULD YOUR PURCHASE BE UNSATISFACTORY.
Dear customs,
We apologize for the inconvenience.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards
I had the most amazing experience at her in. The photos of items were very appealing; trust me, what you see, is what you get. The customer service is top-notch as once I placed an order, I received the shipment. My dresses were in good shape and were a perfect fit and taste. Such a delight! I recommend "she in" to anyone who needs to buy a nice something for themselves or a gift to someone; the website is a gift itself!
The other day when I was looking for a new Necklace for my wife in online then I noticed the great offer of this site & just ordered for a Gold Globe Telescope Necklace. At my utter surprise they delivered as they promised & the shipping charge was very cheap. Really I am highly satisfied with the best services of this site. I insist everybody to go with this site.
Tried them for the first time and yak they are great and customer service is also very generous to their customer. I ordered a product for my wife and she was facing problem with the size and they changed it within no time very helpful.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.