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Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
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Membership Programs
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Modlily Reviews Summary
The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.
This summary is generated by AI, based on text from customer reviews
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Clearly Modlily is a bad, thieving company. So glad I googled BEFORE ordering from Modlily! Saved myself a lot of frustration. Shame on anyone giving this sham of a company even a decent review. A single decent review among thousands of negative reviews only makes an individual believe it is a planted false review.
I have just started shopping at Midily. The tops are really cute and with the discounts makes price reasonable. I will recommend Midily to all my friends!
I would recommend this site. I received my products in a very timely manner. The dresses fit and looked very nice on. I will be ordering from them again.
Never received my green top in my package. But no phone number or anything to call or email! That is a big problem. What a rip off. How can that happen.
Dear Sharon N.,
We apologize for the inconvenience.
Could you please tell me your order number first? Our order number starts with the letter of “M” or “MM”, you can find it in your Modlily account. We will help you to find the item.
Thank you for your cooperation.
On Feb 13,2017 I ordered 3 bathing suits and needed to return... I have yet had no response after numerous times trying to contact you! We need this resolved!
Modlily will not respond to e-mails. They ship from China and their site says to allow 1-4 days for handling and 9-15 days for shipping. I ordered a blouse on Sept. 22 and it didn't arrive until Nov. 13. I had to file a complaint with PayPal to even get them to respond at all. The quality of the blouse is poor.
Dear Bobby F.,
We apologize for the inconvenience.
We only do not have email service. Could you please tell me your order number first? Our order number starts with the letter of “M” or “MM”, you can find it in your Modlily account. We will help you to return the order.
Thank you for your cooperation.
I paid for a shirt that never arrived. I don't recommend anyone use this site. I am now asked to submit 100 characters so I can submit my experience! What does that tell you!
Dear Doris b.,
We apologize for the inconvenience.
Could you please tell me your order number first? Our order number starts with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal. We will help you to find where is your order or issue a refund for you.
Thank you for your cooperation.
Returns are nothing but a hassle. Several emails back & forth. They ask several times just to take a discount instead of allowing you to simply return an item. You actually have to take pictures & ask for permission to return something. Totally ridiculous. Not worth the time.
Dear Brandi S.,
We apologize for the inconvenience.
Could you please tell me your order number first? Our order number starts with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal. Then we can issue the return instruction for you.
Thank you for your cooperation.
Beautiful Sweater! Glad I ordered a small. I usually go with medium. Only hand washing; not supposed to machine wash but I am going to try it on delicate using a delicate washing bag. If it doesn't work I will be back to post the results. It does run a bit large so if I get a bit of shrinkage I will still be fine. Not sure which color to order next? Very impressed!
I ordered this in a size Medium which is the size I normally get for tops especially sweatshirts and this fits really well for how I like it. I will definitely be ordering more. Fabric is thinner but soft. Will update on how it holds up in the wash after I wash it a few times.
No phone or address or Email to contact Company. You lost a customer because of your terrible customer service. Will never order again.
Dear Debra K.,
We apologize for the inconvenience.
Could you please tell me your order number first? Our order number starts with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to send us messages or submit a ticket to contact us. And our customer service will reply you in one working day (except weekends and holidays).
Thank you for your time.
I haven't gotten anything that I don't like. Great site! I wish it would get here sooner than it does but when it does arrive I'm always happy with my purchase!
Takes forever to get things that you order make me think twice about purchases for your site! But I do like the products you offer for purchase
I just received my order! It took about a month to get. However, both shirts fit nicely. The sizes were accurate.
Love their price points. All products are genuine and at going price always. Love shopping online. I will recommend my family member to buy in Modlily.
Another flawless transaction with earlier than expected delivery. They really are a confidence inspiring on-line shopping service.
Fast efficient service and always wants to make the customer service experience the best it could be.
Loved the dress! It's a little more form fitting than the picture, but I loved it. The color is gorgeous.
You also receive points for your purchases and other things that you can use on your orders. If you do have any problems getting your product, customer service will gladly help you out. It also doesn't take them too long to respond to any issues that you have.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Jane D.,
We apologize for the inconvenience.
Could you please tell me your order number first? Our order number starts with the letter of “M” or “MM”, you can find it in your Modlily account.
Thank you for your cooperation.