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Modlily

modlily.com
casual, lounge, swimwear womenAge 19-25, 26-45
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From the business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
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Modlily Reviews Summary

The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.

This summary is generated by AI, based on text from customer reviews

service
835
value
471
shipping
484
returns
387
quality
452
This company does not typically respond to reviews

We monitor reviews for authenticity

Ohio
3 reviews
14 helpful votes
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Finally got refund
November 7, 2018

Sent back $115 worth of clothes after purchasing $285 worth. Went through PayPal for payment. After a whole lot of back and forth tickets and notes to Modlily they finally agreed to refund my $. Then it took 6 weeks before I finally got a check. The check was over $8 less than my $115 because everyone had to get a cut of the refund. I also paid $10.15 to mail the clothes back to Modlily and I did not realize PayPal would have refunded my return cost until it was past their 30 day refund period limit. Anyway for those wondering if Modlily actually does send a refund well I did get one but what a hassle! Some of the clothes were nice but not really worth all the trouble I went through. Just buy American!

Date of experience: November 7, 2018
New Jersey
1 review
8 helpful votes
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This business is in China. Clothes do not look like the pictures and are of cheap material. Return policy is impossible. Save your money! I wish I had read the reviews before ordering.

Date of experience: October 4, 2018
California
1 review
4 helpful votes
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Refund
October 4, 2018

I do like their clothing, but my complaint is, I ordered a shirt that was according to them out of stock. They charged me for the shirt anyway, and will not refund my money.
It's best to buy from an American company, as they're much easier to deal with.

Date of experience: October 4, 2018
Canada
1 review
5 helpful votes
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Save your money
September 30, 2018

I took a chance but was completely disappointed. Terrible quality and no refunds! Picture of sweater was so cute but it looks nothing like the photo advertised.

Date of experience: September 30, 2018
Oklahoma
1 review
5 helpful votes
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Very cheap piece of junk
September 27, 2018

I was impressed with picture of top and goofed off and ordered one. My big mistake. Too large not like usual small size and slick material. Would be embarrassed to give it away. It is white sweatshirt style with blue designs what a mess.

Date of experience: September 27, 2018
Tennessee
1 review
6 helpful votes
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Never again!
September 21, 2018

I ordered 3 tops and I hate them all. They are cheap and look nothing like the pictures. The tie dye sweatshirt is a joke... made of some slick fabric with a 'picture' of tie dye printed on it. The beige and gray hooded sweater isn't anything like the picture. The gray floral is huge and some horrible fabric. I wont even try to return them after reading other reviews. I wish I had done that before spending over $100. Very disappointing. This should be outlawed!

Date of experience: September 21, 2018
Georgia
1 review
10 helpful votes
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Rip Offs
August 16, 2018

I bought items through this sorry company,,, they were too big and when i wanted a return all they would do was offer 20% and i pay return shipping. They order all their stuff from china and your lucky to get it in 30 days... This company has shady business practices so order at your own risk,,,, it sure isn't a risk to them!

Date of experience: August 16, 2018
New Jersey
1 review
7 helpful votes
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This company is fake and unreliable with their products, delivery method and lengthy availability of the items been sent to you. Their products look shabby, not exactly what it shows on the website as. They don't send correct sizes of the items, leaving the customers in Limbo.
I will definitely not have any business with them again, they should be completely shut down

Date of experience: August 8, 2018
Missouri
1 review
3 helpful votes
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Condition of swimsuit
August 8, 2018

I ordered a swimsuit on July 14 and received it on August 7. It was stuffed into a plastic bag and was soaking wet. Not just damp, soaking wet and smelled. I will never order anything from this company again.

Date of experience: August 8, 2018
Canada
1 review
4 helpful votes
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I purchased 4 items and I was disappointed with 3 of them. I do think that it is very good quality and if I had not had the problem that I had I would definitely purchase again from this company but I cannot take a chance and will not lose anymore money. One item that I purchase was a size small dress, a beautiful dress and well made. According to the size chart I needed to be 35 inches and under for the top and I am no problem! It fits like a straitjacket and I measure it as 28 inches! I tried communicating with the person and asking if it was possible that there was a defect. I took a half price refund and I'm stuck with a dress that will never fit anyone. I did purchase something else that was medium and it's my fault but it is so huge that I cannot wear it. I did not try to return it as it was my fault. I purchased a small bathing suit and it fits perfectly! I do love buying from China and will continue to do so but not with this company, I hate to lose money. We should be able to look at the size chart and figure the size that we need accurately.

Date of experience: August 5, 2018
New Jersey
2 reviews
7 helpful votes
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23 and counting
July 28, 2018

Those would be emails asking me to review ModLily's site today. Filling up my junk mail box... So I'm here reviewing the site now.

Date of experience: July 28, 2018
Georgia
1 review
4 helpful votes
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I am receiving a minimum of 20 emails a day from modlily.com to rate their service -
I consider this harassment as they refuse to unsubscribe my name from their site.
Id advise to stay as far away as possible from this site.

Date of experience: July 28, 2018
Illinois
4 reviews
28 helpful votes
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I ordered 2 swimsuits. I then felt uneasy about the over-seas purchase and then researched this company. Once i read all the negative reviews i tried to cancel my order within 48 hours. They would NOT let me despite their stated policy. I had the hardest time getting a hold of them to further dispute and cancel my order. Unfortunatley, I had to accept the order, when it arrived, the sizing was way off the quality was fair but what do you expect for the price?!?! Again, i tried to contact them and by the time i finally reached someone they said it was too late. I eventually just donated the unworn item. I'd rate them a star higher but for a company to not honor their stated policy is bull$xxx!

Date of experience: July 28, 2018
Nebraska
1 review
5 helpful votes
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Don't buy from them
July 28, 2018

I ordered swimwear from them. It came in timely fashion considereing coming from china. I had my doubts on ordering from a company overseas. I wish I would have searched further for and found all the negative reviews. The quality of the swimwear was only mediocre. The sizing is all wrong. I was able to contact them through their ticket system without too much difficulty but I have never dealt with the likes of their customer service. After reading all the reviews of all the problems customers have encounterd, I took an 80% refund of my $ and settled on a lesson hard learned. I now have 3 suits that are absolutely worthless to me. I don; t know what possessed me in the first place, I hate buying clothes online but this was the worst.

Date of experience: July 28, 2018
Oregon
1 review
3 helpful votes
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Bad company
July 27, 2018

I ordered a suit. Waited 21/2 weeks contacted them and said on site was shipped. Waited another 3 days contacted them they said it was not shipped. I needed that suit for vacation. To late now. Never order through them again. Said they were refunding me well see if they dont I will turn them in to the bbb

Date of experience: July 27, 2018
California
1 review
11 helpful votes
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Run FAR FAR AWAY!
July 23, 2018

I have ordered clothing from many websites in the last 15 years and I have never had an experience quite like this. I feel like a fool, because I usually do my HW and research a website a bit before I order from it. I ordered 5 items from this website and all 5 were disappointing, though 3 are wearable, but trying to return the other 2 items through this company has been impossible. In trying to return those 2 very unwanted junk items I tried to go through the ticket system that they have online and this proved impossible as it did not recognize my order number! I now am going through Paypal to try to get that done after writing modlily 2 lengthy emails with pictures attached, but to no avail. If you want to risk ordering cheaper clothes with the possibility that they might look bad or not fit and not be able to return any item for a refund than this crap company is for you! Otherwise - stay away and don't let the seductive pictures fool you - the clothes look very different in person. Go to an honest website like Venus. I hope Paypal eventually severs ties with this poor excuse for a business.

Date of experience: July 23, 2018
South Carolina
2 reviews
7 helpful votes
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They provide poor quality merchandise and when you return in in accordance with their instructions, they do not issue a refund.

Date of experience: July 23, 2018
Arizona
1 review
9 helpful votes
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I ordered two bathing suits and five tops from this company all in the same size. The items were either two big or two small. Some tops appeared to be petite sizes. The cup sizes on the bathing suits were small on one and XL on the other. One swim suit had no bottoms. There were two shipments. One took almost three weeks and the other took five weeks. In order to return items you need to send them to China with many restrictions. In lieu of returning the items, I was offered a 50% refund. Now I'm stuck with unwearable clothing and will only get 50% of my money back. As great as the companies marketing is, do not get suckered in. The fabric is cheap, there are no labels, no washing instructions and the sizing is way off. There is not a customer service phone number and you must submit a ticket on line. The customer service hours are very limited and in the middle of the night. I would not shop this company again.

Date of experience: July 7, 2018
Argentina
1 review
4 helpful votes
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Order in. Vedtido a month ago and mefio and sun not tecibi the dress, I already oaga with VISA card, I am worried,. I need...

Date of experience: July 6, 2018
New York
1 review
1 helpful vote
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Long Wait
July 6, 2018

It took along time to get you order but I am always satisfy, so please rush my orders I have am affair to go to and I need the clothes

Date of experience: July 5, 2018