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Modlily

modlily.com
casual, lounge, swimwear womenAge 19-25, 26-45
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From the business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Modlily Reviews Summary

The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.

This summary is generated by AI, based on text from customer reviews

service
835
value
471
shipping
484
returns
387
quality
452
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We monitor reviews for authenticity

Wisconsin
1 review
0 helpful votes
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Very pretty
December 8, 2021

This was my first time using this company. Love my new swimsuit! True to size and I'm a plus size woman. I will definitely order again. Can't wait to wear it in Florida.

Date of experience: December 8, 2021
Louisiana
1 review
0 helpful votes
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Just disappointed in the time it took for delivery. I saw other reviews that said "couldn't believe how quick they received items". I I guess I was not expecting 3 weeks (23 days) for my order. But I do love the shirts. So I will try again.

Date of experience: December 7, 2021
Australia
1 review
0 helpful votes
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Apps very helpful and satisfying I didn't have to track my orders. I had no problems.

Date of experience: December 6, 2021
South Carolina
1 review
0 helpful votes
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Somewhat dissatisfied
January 5, 2022

Very hard to track. Very quick to get your money, but do not have quick response on tracking your order.

Date of experience: December 6, 2021
California
1 review
2 helpful votes
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NEVER AGAIN!
January 5, 2022

I placed an order on October 14,2021, with a guaranteed delivery date of October 29th. I ordered 7 items (all clothing) of which two were Halloween shirts. I received two items on the 29th only one was a Halloween shirt. Today is December 6th and I have yet to receive the other items. I've chatted with them through their website twice and both times they couldn't give me a delivery date. Their website indicates if items aren't received by the delivery date, they will give a 50% refund. Well, I'm not holding my breath for that one! Especially when I can't even get a delivery date for my items. NEVER AGAIN will I be ordering from this company.

Date of experience: December 6, 2021
Illinois
1 review
2 helpful votes
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Poor Communication
January 5, 2022

I have been waiting on my order for quite some time. I can not seem to get any sort of direct answer where my product is. The tracking number they keep providing gives zero answers. They just keep saying "wait a few more days" it's been a few days and the package has still not arrived.

Date of experience: December 6, 2021
Pennsylvania
2 reviews
2 helpful votes
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MY ORDER WAS CANCEL
January 5, 2022

MY ORDER WAS CANCEL WITH OUT ASKING ME FRIST AND THEN YOU KEPT 39.00 AND SOME ODD CENTS FROM ME SOUNDS LIKE A SCAM TO ME

Date of experience: December 6, 2021
Canada
1 review
0 helpful votes
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Sweater
December 6, 2021

I was very happy with the top I received. The colour was bright and looked like the item I had purchased.

Date of experience: December 6, 2021
Tennessee
1 review
0 helpful votes
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Great customer service
December 6, 2021

I placed an order, but it had my old address on it. I thought I had changed it, but the "save" button was hidden by the keyboard. I realized it was wrong when I reviewed my order, and instantly emailed to get it changed. Received confirmation about the change the very next day before the order was shipped. Thank you!

Date of experience: December 5, 2021
Michigan
1 review
0 helpful votes
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Shirt
December 6, 2021

I placed an order for 3 shirts and realized I had already ordered one of them on a previous order so I asked for it to be removed and received a reply back that it would be and I would be credited. The reply back to me was in a very timely manner. I was very appreciative with the whole process

Date of experience: December 5, 2021
Michigan
2 reviews
3 helpful votes
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Buyer Beware!
January 3, 2022

I ordered from this Company they took my money and never sent me anything! I sent proof that they took my money and still nothing! I lost $30 to this scam of a Company! Do not lose your money like me!

Date of experience: December 4, 2021
Australia
1 review
0 helpful votes
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Just like the pictures.
December 4, 2021

I was so happy to receive goods just like the photos. I have been caught out couple of times, which has made me hesitate, but I will continue to order from this website moving forward.

Date of experience: December 4, 2021
GB
1 review
0 helpful votes
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Customer Service
December 4, 2021

Excellent service i had to change the delivery address for the order I had placed, i raised a ticket and the response came back within hours confirming my request had been actioned and the delivery was now on its way to the new delivery address. Thank you Alice.

Date of experience: December 4, 2021
Washington
2 reviews
0 helpful votes
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Speedy customer service
December 3, 2021

I placed an order for a cocktail dress that wasn't what the picture depicted so I started the return process. I was amazed at how Fast Modily responded to my initial request and how quickly my refund was processed.

Date of experience: December 3, 2021
North Dakota
1 review
0 helpful votes
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Clothes
December 3, 2021

I love the colors and styles, I have ordered many but you can order all the same size and some will be big some very small.As far as I can tell you can't go by your regular size just hope for the best. I'm not returning any since I have daughters and granddaughters who can maybe wear them

Date of experience: December 2, 2021
Arizona
1 review
0 helpful votes
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Thank you
December 3, 2021

You all gave such great customer service and kept in contact with me through every step. I really appreciate your kindness. You don't always know if you can trust an online service or not and I can trust you all. Thank you

Date of experience: December 2, 2021
Pennsylvania
1 review
0 helpful votes
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Excellent Customer Service
December 2, 2021

I had a question about my order, which appeared to be delayed. I received quick response. This representative was extremely friendly, expedient, and knowledgeable! I received various follow-up messages, until the issue was resolved- which was awesome! Thank you so much! I will continue to shop here!

Date of experience: December 2, 2021
Ohio
1 review
0 helpful votes
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Very good service
December 2, 2021

My order arrived very quickly and before I needed it. Everything fit so the sizes are old normal sizes, not what used to be an XL is now a 4XL. Very happy.

Date of experience: December 2, 2021
Colorado
1 review
2 helpful votes
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Order never arrived
January 1, 2022

So wanted to receive the tankini top i ordered October 10... but after 3 months and numerous emails to the company ( which asked me to wait 2 moredays while they checked on it.), i finally surrender. Calling Visa today to dispute the charge. Very disappointed.

Date of experience: December 2, 2021
Delaware
1 review
0 helpful votes
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Great service!
December 2, 2021

Placed an online order, when the order was placed an old address was showing. I immediately cancelled the order but let them know why and provided a correct address! The made the change immediately and the order was shipped in less than 12 hours from my request! Awesome service, very responsive, happy to do business with them!

Date of experience: December 2, 2021