Check out our latest communities fighting
AI scams on Reddit and Facebook

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!














The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
This was my first time using this company. Love my new swimsuit! True to size and I'm a plus size woman. I will definitely order again. Can't wait to wear it in Florida.
Just disappointed in the time it took for delivery. I saw other reviews that said "couldn't believe how quick they received items". I I guess I was not expecting 3 weeks (23 days) for my order. But I do love the shirts. So I will try again.
Apps very helpful and satisfying I didn't have to track my orders. I had no problems.
Very hard to track. Very quick to get your money, but do not have quick response on tracking your order.
I placed an order on October 14,2021, with a guaranteed delivery date of October 29th. I ordered 7 items (all clothing) of which two were Halloween shirts. I received two items on the 29th only one was a Halloween shirt. Today is December 6th and I have yet to receive the other items. I've chatted with them through their website twice and both times they couldn't give me a delivery date. Their website indicates if items aren't received by the delivery date, they will give a 50% refund. Well, I'm not holding my breath for that one! Especially when I can't even get a delivery date for my items. NEVER AGAIN will I be ordering from this company.
I have been waiting on my order for quite some time. I can not seem to get any sort of direct answer where my product is. The tracking number they keep providing gives zero answers. They just keep saying "wait a few more days" it's been a few days and the package has still not arrived.
MY ORDER WAS CANCEL WITH OUT ASKING ME FRIST AND THEN YOU KEPT 39.00 AND SOME ODD CENTS FROM ME SOUNDS LIKE A SCAM TO ME
I was very happy with the top I received. The colour was bright and looked like the item I had purchased.
I placed an order, but it had my old address on it. I thought I had changed it, but the "save" button was hidden by the keyboard. I realized it was wrong when I reviewed my order, and instantly emailed to get it changed. Received confirmation about the change the very next day before the order was shipped. Thank you!
I placed an order for 3 shirts and realized I had already ordered one of them on a previous order so I asked for it to be removed and received a reply back that it would be and I would be credited. The reply back to me was in a very timely manner. I was very appreciative with the whole process
I ordered from this Company they took my money and never sent me anything! I sent proof that they took my money and still nothing! I lost $30 to this scam of a Company! Do not lose your money like me!
I was so happy to receive goods just like the photos. I have been caught out couple of times, which has made me hesitate, but I will continue to order from this website moving forward.
Excellent service i had to change the delivery address for the order I had placed, i raised a ticket and the response came back within hours confirming my request had been actioned and the delivery was now on its way to the new delivery address. Thank you Alice.
I placed an order for a cocktail dress that wasn't what the picture depicted so I started the return process. I was amazed at how Fast Modily responded to my initial request and how quickly my refund was processed.
I love the colors and styles, I have ordered many but you can order all the same size and some will be big some very small.As far as I can tell you can't go by your regular size just hope for the best. I'm not returning any since I have daughters and granddaughters who can maybe wear them
You all gave such great customer service and kept in contact with me through every step. I really appreciate your kindness. You don't always know if you can trust an online service or not and I can trust you all. Thank you
I had a question about my order, which appeared to be delayed. I received quick response. This representative was extremely friendly, expedient, and knowledgeable! I received various follow-up messages, until the issue was resolved- which was awesome! Thank you so much! I will continue to shop here!
My order arrived very quickly and before I needed it. Everything fit so the sizes are old normal sizes, not what used to be an XL is now a 4XL. Very happy.
So wanted to receive the tankini top i ordered October 10... but after 3 months and numerous emails to the company ( which asked me to wait 2 moredays while they checked on it.), i finally surrender. Calling Visa today to dispute the charge. Very disappointed.
Placed an online order, when the order was placed an old address was showing. I immediately cancelled the order but let them know why and provided a correct address! The made the change immediately and the order was shipped in less than 12 hours from my request! Awesome service, very responsive, happy to do business with them!
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Dear customer, Thank you for your question. Our website has swimwear that allows you to choose different sizes for tops and bottoms. You can click on this link to view it, go to the product detail page, and choose the size you want. https://www.modlily.com/swimwear-suits.html We are online 24 * 7 hours, and emails and tickets are also replied within 24 hours, you can click this link to get more ways to contact us, https://www.modlily.com/contact-modlily-com-a7.html Best regards Modlily
Answer: You probably received same aweful material that I did but different color and design! My top was advertised as 95% cotton. Modlily LIED. I received a unbelievably ugly top in polyester. I wouldnt give it away to my worst enemy. I ordered through Paypal who has a new division solely dedicated to Modlily returns and complaints! Paypal will get my money back and I will be posting all over the interner to warn people of these chinese thieves!
Answer: This can't be a safe site if they are ripping people off I don't understand why they aren't brought up on felony charges
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.

