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Modlily

modlily.com
casual, lounge, swimwear womenAge 19-25, 26-45
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From the business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Modlily Reviews Summary

The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.

This summary is generated by AI, based on text from customer reviews

service
835
value
471
shipping
484
returns
387
quality
452
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We monitor reviews for authenticity

California
1 review
1 helpful vote
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Slow shipping
February 14, 2023

My order of Dec 3rd was received in January. Not acceptable. The 3 items for Christmas wear were pretty, but material was not as expected. The company will no doubt delete this post as they deleted my facebook comment.

Date of experience: January 14, 2023
GB
1 review
0 helpful votes
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Stunning!. Is the only word
January 13, 2023

I will be buying from ModLily again in the future as the garments i have already bought are fantastic.lovely soft feel to the tops like velvet. Thank you

Date of experience: January 13, 2023
Canada
1 review
0 helpful votes
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Worth th wait.
January 13, 2023

I had to wait a bit, but so worth it. My bathing suits are beautiful. They fit well, and are true to size. My delay in getting them happened in my country, as they were shipped out almost immediately.

Date of experience: January 13, 2023
GB
1 review
0 helpful votes
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Looks lovely
January 13, 2023

Hi ordered a few jumpers there lovely good quality stylish and look like photos no gimmicks. Waited a bit longer for delivery with strikes but it's worth the wait lovely and warm looks fab on

Date of experience: January 13, 2023
Canada
1 review
0 helpful votes
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Like product
January 13, 2023

I've placed three orders. Product I like, but shipping can improve.

Date of experience: January 12, 2023
Pennsylvania
1 review
1 helpful vote
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Nice swim ware and many choices
January 12, 2023

Easy ordering, good product and timely delivery. Good selection to choose from. I have not worn them to find out how they will hold up but the material seems to be of good quality.

Date of experience: January 12, 2023
GB
1 review
0 helpful votes
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Waiting
January 12, 2023

I've received so far one item and I'm still waiting for three more.
The item I received was very good quality and the fit was good.

Date of experience: January 12, 2023
Michigan
1 review
0 helpful votes
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Excellent Products!
January 12, 2023

Easy to place orders, friendly customer service. Promptly responds to questions. Will be ordering with this company in the future!

Date of experience: January 11, 2023
Washington
1 review
0 helpful votes
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Ordered: 11/18; Put in delivery system: 12/17; arrived 1/6.
Tried to use the "communication" page and it never worked in numerous attempts. Liked the product when it arrived but reluctant to use you company again.

Date of experience: January 11, 2023
Tennessee
1 review
0 helpful votes
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Love, love, love
January 10, 2023

Modlily has been a great company to order from for me. The clothing I have ordered is always great quality, the size is true to fit. Normally shipping is quick, however my last order was delayed because of Covid shutdown. Customer Service informed me of the delay and kept in touch with me during this delay. I will definitely order again.

Date of experience: January 9, 2023
Iowa
1 review
0 helpful votes
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My order
February 8, 2023

I put in my order on Black Friday. I received partial order after Christmas. The second parcel has yet to be seen. I'm not happy and will never order from them again.

Date of experience: January 9, 2023
Pennsylvania
1 review
1 helpful vote
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Terrible!
February 7, 2023

First off took 3 WEEKS to get here. Shipping was 21 dollars and for fast shipping still didn't get here on time. Tracking the packages are a nightmare too!
NEVER BUYING FROM THEM AGAIN!
TERRIBLE TERRIBLE TERRIBLE!

Date of experience: January 8, 2023
Canada
1 review
0 helpful votes
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Smooth Experience
January 6, 2023

I ordered three items from Modlily and I am very happy with all three items. Ordering was easy. They have a ton of variety in their products to choose from. Pretty good filter system to narrow your search.

Date of experience: January 6, 2023
Nevada
1 review
0 helpful votes
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If I had known that it was going to take so long to receive my order I would not of ordered from this site. I ordered at the end of November and received the order at the end of December. Tracking the order was difficult. Response time from the company on questions was fast. But with very little information.

Date of experience: January 6, 2023
Canada
1 review
1 helpful vote
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My first order, one pantsuit and one dress. Material felt cheap and seam of bust wasn't right. Order was 104$, getting 86$ back but also had to pay to ship back 26$. So really, getting 60$ back. Cost me 44$ to try on two outfits.

Date of experience: January 5, 2023
Pennsylvania
1 review
1 helpful vote
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Bad return policy
February 5, 2023

My husband purchased 6 shirts for my birthday well in advance to make sure he got them in time. I had purchased from Modlilly in the past but never had to return anything. So I was surprised when Modlilly would not let me return 2 of the 6 shirts that I didn't like. I would even exchange them but they keep responding "their orders say they can't accept any returns after 30 days". But they will refund 20% as a gesture.

Date of experience: January 5, 2023
Washington
1 review
0 helpful votes
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Perfect
January 5, 2023

So lovely and a very good fit would highly recommend this top thank you arrived quickly too

Date of experience: January 5, 2023
Alaska
1 review
1 helpful vote
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Beware!
February 2, 2023

I ordered some beautiful tops from this place but I couldn't tell you how they fit how they feel or anything because I never received them. It has been over a month and a 1/2 I have been in contact with them numerous times and all I get an answer is please wait 7 days for update please wait 3 days while we contact the shipping company. The tracking number shows it just stalled and it says that it hasn't even been mailed so they lied to you and tell you that you'll get an update but nothing's been sent. I had to contact my bank to get a refund because all they kept telling me was wait wait when I requested a refund because I never got my package

Date of experience: January 2, 2023
Florida
1 review
1 helpful vote
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Where's my order?
February 1, 2023

Placed an order 11/22/22. Money was taken immediately. Here it is 1/2/23 and still no order. Emailed them andno reply. Will never order from them again. Be careful out there

Date of experience: January 2, 2023
New York
3 reviews
3 helpful votes
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Scammers
February 1, 2023

I placed an order in November. After the noted delivery date passed, I followed up on its status. From that moment on, Modlily started to be evasive. First, there was an unexpected delay, and promised delivery within couple of days. When that deadline came and went, then they started to push the date further back. I was supposed to receive the goods on 12/9, which of course they immediately collected the charges for. When I told them Ithat I'll dispute the charge, they declared the order was shipped. However, when I track the order, aside that it's stationary since 12/13, the Post Office tracker said my information doesn't match their record. So this entire month and a half waiting was just to buy them time to clear the charge. This is one of the worst form of crime that these chinese manufacturers are well known for.

Date of experience: January 1, 2023