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Modlily

modlily.com
casual, lounge, swimwear womenAge 19-25, 26-45
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From the business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
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Modlily Reviews Summary

The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.

This summary is generated by AI, based on text from customer reviews

service
835
value
471
shipping
484
returns
387
quality
452
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Wisconsin
1 review
0 helpful votes
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Skeptical but happy
February 2, 2023

I was skeptical to try, afraid the sizing would be hard to figure. Reading the reviews for each was helpful. I didn't listen to the "true to size" and ordered up, but shouldn't have. Nice materials

Date of experience: February 2, 2023
Michigan
2 reviews
0 helpful votes
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Shipping needs improvement
February 2, 2023

I really love the sweater and sweatshirt I bought. They are soft and pretty and they are on the thin side. I like my tops thin and light. I gave only 4stars because shipping is very slow. It should not take months to get your order.

Date of experience: February 2, 2023
Texas
1 review
0 helpful votes
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Blouses
February 2, 2023

Good quality...nice fit...First time ordering from Modlily. Very satisfied with purchase. Thank you.

Date of experience: February 1, 2023
Washington
4 reviews
0 helpful votes
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Excellant customer service
February 1, 2023

A beautiful blouse that I had ordered was to big and I was able to return it for an exchange for smaller size without a problem.

Date of experience: February 1, 2023
Florida
1 review
0 helpful votes
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Good price on nice swimsuits
February 1, 2023

Got nice clothing at a fair price in a timely manner

Date of experience: February 1, 2023
Florida
1 review
0 helpful votes
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Sequined blouse
February 1, 2023

Very satisfying experience. Package was delayed in transit but finally arrived safe and sound. The help from Modlily was very much appreciated.

Date of experience: February 1, 2023
GB
1 review
0 helpful votes
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Lovely dress
February 1, 2023

Really pleased with the dress I ordered. Delivery was very good. Sizing and quality hood.

Date of experience: February 1, 2023
Illinois
1 review
0 helpful votes
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Service matters
February 1, 2023

After I initiated the problem with the delay in shipping, you tended to the matter & kept me informed. I am happy with the 2 tops that I finally received.

Date of experience: January 31, 2023
Canada
1 review
0 helpful votes
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Great fit!
February 1, 2023

The swimsuits I ordered are beautiful and fit true to size! I can't wait to wear them on vacation!

Date of experience: January 31, 2023
California
1 review
6 helpful votes
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Rip off
March 3, 2023

Modlily is a chinese company so expect a foreign transaction fee, shipping to be over 3 weeks and the quality to be pretty bad and run small. For me, when trying to return, I understood that there would be a $9.95 charge to return, but what I didn't know is that two of the items were not returnable. No mention of that until I tried to return. Will NEVER purchase from this company again. Another thing - there isn't a way to submit reviews on their website so how funny is it that there are reviews there. And all good reviews?

Date of experience: January 31, 2023
Australia
1 review
0 helpful votes
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Happy with my purchases
February 1, 2023

Delivery was prompt. Items were ok value for the quality - not top quality but ok. Prices a bit high but easy to shop online.
My 2 jumpers were a bit shorter than I like normally even though I measured the advertised length on me they varied in reality. Nice mid-season casual tops.

Date of experience: January 31, 2023
Colorado
1 review
0 helpful votes
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Long Wait
March 3, 2023

Took weeks to get my order. One shirt was a bit small and one accessory was very small. Otherwise good.

Date of experience: January 31, 2023
Arizona
1 review
2 helpful votes
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Late
March 2, 2023

I placed my order to receive by Christmas. It gave a delivery date by Dec19th and no later than the 22nd. So I went ahead and placed my order I needed it for Christmas as 1 of the items was to be worn for Christmas. So I didn't receive it till second week of Jan. On top of that going by their sizing chart I ordered the size that it said I would need. Well all the items were too big. Not going to go through the hassle of returning them so going to try to sell them. Very unhappy with the company. Warning also products come from China which they should have mentioned this cause the shipping takes longer. I will not shop there again.

Date of experience: January 31, 2023
Canada
1 review
0 helpful votes
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Tops
January 31, 2023

Very happy with all my purchases. Refund was quick on items that were returned

Date of experience: January 31, 2023
Australia
1 review
0 helpful votes
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Bathing Suit
January 31, 2023

Excellent fit and great colour. Covers all the fat bits

Date of experience: January 31, 2023
Indiana
1 review
0 helpful votes
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Beautiful sweaters
January 31, 2023

I loved them and the colors are perfect! Fast delivery!

Date of experience: January 31, 2023
Canada
1 review
0 helpful votes
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Products as shown
January 31, 2023

The items ordered are as shown on website. Impressed by fabric quality. Sizing accurate according to their sizing guide. Only wish shipping was sooner as never received for recent holiday.

Date of experience: January 31, 2023
North Dakota
1 review
0 helpful votes
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Got just what I ordered
January 31, 2023

Merchandise came just when I expected and the quality and items were exactly as depicted. Very pleased and will order again from this site.

Date of experience: January 31, 2023
California
1 review
0 helpful votes
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Good price, good quality
January 31, 2023

I am very pleased with my bathing suit purchase.

I am adding more words because it's required by the website, but I don't like being forced to leave a longer message

Date of experience: January 31, 2023
Pennsylvania
1 review
0 helpful votes
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Beautiful products
January 31, 2023

I love the colors and styles, the sizes fit great.

Date of experience: January 31, 2023