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Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!














The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.
This summary is generated by AI, based on text from customer reviews
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I was skeptical to try, afraid the sizing would be hard to figure. Reading the reviews for each was helpful. I didn't listen to the "true to size" and ordered up, but shouldn't have. Nice materials
I really love the sweater and sweatshirt I bought. They are soft and pretty and they are on the thin side. I like my tops thin and light. I gave only 4stars because shipping is very slow. It should not take months to get your order.
A beautiful blouse that I had ordered was to big and I was able to return it for an exchange for smaller size without a problem.
Got nice clothing at a fair price in a timely manner
Very satisfying experience. Package was delayed in transit but finally arrived safe and sound. The help from Modlily was very much appreciated.
Really pleased with the dress I ordered. Delivery was very good. Sizing and quality hood.
After I initiated the problem with the delay in shipping, you tended to the matter & kept me informed. I am happy with the 2 tops that I finally received.
The swimsuits I ordered are beautiful and fit true to size! I can't wait to wear them on vacation!
Modlily is a chinese company so expect a foreign transaction fee, shipping to be over 3 weeks and the quality to be pretty bad and run small. For me, when trying to return, I understood that there would be a $9.95 charge to return, but what I didn't know is that two of the items were not returnable. No mention of that until I tried to return. Will NEVER purchase from this company again. Another thing - there isn't a way to submit reviews on their website so how funny is it that there are reviews there. And all good reviews?
Delivery was prompt. Items were ok value for the quality - not top quality but ok. Prices a bit high but easy to shop online.
My 2 jumpers were a bit shorter than I like normally even though I measured the advertised length on me they varied in reality. Nice mid-season casual tops.
I placed my order to receive by Christmas. It gave a delivery date by Dec19th and no later than the 22nd. So I went ahead and placed my order I needed it for Christmas as 1 of the items was to be worn for Christmas. So I didn't receive it till second week of Jan. On top of that going by their sizing chart I ordered the size that it said I would need. Well all the items were too big. Not going to go through the hassle of returning them so going to try to sell them. Very unhappy with the company. Warning also products come from China which they should have mentioned this cause the shipping takes longer. I will not shop there again.
Excellent fit and great colour. Covers all the fat bits
I loved them and the colors are perfect! Fast delivery!
The items ordered are as shown on website. Impressed by fabric quality. Sizing accurate according to their sizing guide. Only wish shipping was sooner as never received for recent holiday.
Merchandise came just when I expected and the quality and items were exactly as depicted. Very pleased and will order again from this site.
I am very pleased with my bathing suit purchase.
I am adding more words because it's required by the website, but I don't like being forced to leave a longer message
I love the colors and styles, the sizes fit great.
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Dear customer, Thank you for your question. Our website has swimwear that allows you to choose different sizes for tops and bottoms. You can click on this link to view it, go to the product detail page, and choose the size you want. https://www.modlily.com/swimwear-suits.html We are online 24 * 7 hours, and emails and tickets are also replied within 24 hours, you can click this link to get more ways to contact us, https://www.modlily.com/contact-modlily-com-a7.html Best regards Modlily
Answer: You probably received same aweful material that I did but different color and design! My top was advertised as 95% cotton. Modlily LIED. I received a unbelievably ugly top in polyester. I wouldnt give it away to my worst enemy. I ordered through Paypal who has a new division solely dedicated to Modlily returns and complaints! Paypal will get my money back and I will be posting all over the interner to warn people of these chinese thieves!
Answer: This can't be a safe site if they are ripping people off I don't understand why they aren't brought up on felony charges
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.

