On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
Similar Brands to Consider
One With
Orvis
Subset
Midnight Hour
The Rogue + The Wolf
Copper Union
Fair Indigo
Knix
Threads 4 Thought
Tiger Mist
Avenue
Civil Society
Modlily Reviews Summary
The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I called after placing order to see if I could cancel because delivery date was after I was leaving for vacation. The customer service representative said she could only put a rush on the order. The order ended up coming in on time. The tankini tops and bottom fit perfect and are very flattering.
Every purchase I've made has been as described and I've got lots of wear out of all of them
Everything was great fit good and material was good will order again.
According to your size chart, large is a size 12 I the US. I have ordered mediums. The clothes are a little big but that is my mistake. Your clothes are great.
Still waiting for an order to arrive. I have chatted with 2 different reps and they know my delivery has to be before a certain date. The date is getting close and it was ordered 20 days ago and still being processed. I think I might have to cancel the order. I'm also returning a few items from another order and hopefully that turns out ok.
Alice was great and the most helpful! My issue was handled perfectly and I love the products
Great customer service, very responsive. I love the bathing suits, excellent quality!
Swimsuits fit true to size, pretty and nice material
I had contacted customer service because I couldn't track down an estimated delivery date. My order arrived that same day.
They shipped 4 items in 2 packages. After making my initial purchase, I didn't receive my first package until after an entire month. The second one arrived a couple weeks later. I had to end up returning for a smaller size and they expected me to pay for the return label. ($10) Now it says I won't receive the exchanged items again for another 30+ days! And they shipped in separate packages again and the other one says 60+ days. Never buying from them again.
Fast, Easy, stress-free. It was a great shopping experience. Lots of products to choose from.
All I can rate on is ordering, receiving and quality. I have been 100% satisfied with all three. I hate having to wait three weeks for a order, however it is what it is. Quality has been great, fitting was perfect and ordering was easy. As for returning, I have not returned anything so I can't rate that area.
They are polite & reply fast to email enquires. Orders arrive in good time.
I love the clothing I have brought from them, everything fits good except if your buying swimmers the bra area is a little small for your proper size.
Thanks
I have purchased eight tops now from Modlily and they are all my favorite go-to tops. My very first order I placed, I did end up canceling because it was lost out in the world somewhere for two months. Since then, my orders have arrived very timely. The quality is great and the clothes are so comfortable, pretty and are true to size. I will definitely be buying more!
Tried the 3 bathing suits on that I had ordered with apprehension and was very surprised that they all fit perfectly.
I purchased 3 tops, a pair of leggings and a dress. All are exactly as pictured. The fit is as expected after reading the product info. It did take a bit to receive the items (I'm used to Amazon - a week or less.) But not Too Long. Arrived within the time limit posted. A rather large amount to qualify for free shipping so not sure how often I'll shop here.
Really liked it but the top was cut smaller than my normal size … especially at the bustline.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members