Check out our latest communities fighting
AI scams on Reddit and Facebook

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!














The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Overall very pleased. Bathing suit top fits a little snug but still very nice.
I placed an order with ModLily and realized that I needed it shipped to a different address. I contacted them, and they were able to change my shipping address right away. Great service!
I like the quality of the clothes, I wish on items being returned we could combine several items from several different orders all in 1 package using 1 return label.
Everytime I have ordered from this company, I have been satisfied with my purchase and with the short time it took to get it.
I ordered 2 both fit good. One came with a bottom the other one I was able to order just the top. I wish I could have ordered both without the bottom.
Nervous about buying two swimsuits from this site, having bad experiences with other online stores.and was pleasantly surprised. Suits both fit perfectly and shipping was quick. I will definitely be ordering from them again.
Ordered a swim suit on line with Modlily, I'm a first time shopper. I wouldn't normally shop for a bathing suit on line but was having no luck in store shopping. The package arrived on time and I was pleasantly surprised that the suit was exactly what I wanted. The suit was true to the picture on the website. I have since. Ordered another swim suit and 2 gorgeous tops.
I have purchased four bathing suits from you. I love everyone of them. The material dries fast, the colors do not fade and they are true to size.
Everything I've ordered is beautiful, But, it takes so long to get to me.
Ordering from Modily is worth the product I have ordered 5 bathing suit I love the product and the workmanship
I was pleased with the products I received. I wish that the delivery hadn't taken so long although I did receive my package a few days earlier than expected.
The items I ordered were exactly what I ordered and the correct size. They also came very fast.
Sunshine fixed my order and was wonderful to work with. Thank you
I ordered fleece leggings in November that never showed up. I emailed your company asking for a replacement or a refund. I really wanted the leggings as I had already purchased these particular leggings in the e past. Alice emailed me back and assured me they are going to resend the leggings. Within a week or so I had my leggings in my mailbox. Thank you Alice for your exemplary customer service
Debbie Cruz
I was very impressed with how quickly my returned merchandise was processed, exchanged & resent to me. The communication between myself and Renee during this process was unbelievable. She kept me informed of what was happening with my order the whole time. Kudos to you Renee, keep up the good work! One Happy Customer. J. Smith. Ontario, Canada
I was leery of ordering from ModLily, but am SO glad I did! Not only did I find the perfect wedding dress for me, it was delivered in a timely fashion and fits beautifully!
Will I order again? Most definitely!
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Dear customer, Thank you for your question. Our website has swimwear that allows you to choose different sizes for tops and bottoms. You can click on this link to view it, go to the product detail page, and choose the size you want. https://www.modlily.com/swimwear-suits.html We are online 24 * 7 hours, and emails and tickets are also replied within 24 hours, you can click this link to get more ways to contact us, https://www.modlily.com/contact-modlily-com-a7.html Best regards Modlily
Answer: You probably received same aweful material that I did but different color and design! My top was advertised as 95% cotton. Modlily LIED. I received a unbelievably ugly top in polyester. I wouldnt give it away to my worst enemy. I ordered through Paypal who has a new division solely dedicated to Modlily returns and complaints! Paypal will get my money back and I will be posting all over the interner to warn people of these chinese thieves!
Answer: This can't be a safe site if they are ripping people off I don't understand why they aren't brought up on felony charges
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.

