Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of Modlily

Modlily

modlily.com
casual, lounge, swimwear womenAge 19-25, 26-45
Write a Review

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
How would you rate Modlily?
grey stargrey stargrey stargrey stargrey star

Modlily Reviews Summary

The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.

This summary is generated by AI, based on text from customer reviews

service
835
value
471
shipping
484
returns
387
quality
452
This company does not typically respond to reviews

We monitor reviews for authenticity

Utah
1 review
0 helpful votes
Follow Mouritsen Y.
Unfollow Mouritsen Y.
Share Review
Report Review

Received item earlier than expected- nice surprise. I will order from here again.

Date of experience: April 11, 2023
Pennsylvania
2 reviews
1 helpful vote
Follow Kristie U.
Unfollow Kristie U.
Share Review
Report Review

Late Delivery of My Items
April 11, 2023

The rep was very nice and reassuring that I would soon be receiving my items, however, they are late and I don't even know where in the world they are, because the tracking info does not state this fact. This is discouraging myself from purchasing further items from Modlily.

Date of experience: April 11, 2023
Texas
1 review
0 helpful votes
Follow SCARMARDO O.
Unfollow SCARMARDO O.
Share Review
Report Review

Update later
April 11, 2023

While the first swimsuit I ordered did not fit right I was able to exchange for another style. This is in progress so I have not received the exchange yet. I will update with this when it arrives.

Date of experience: April 11, 2023
Ireland
1 review
0 helpful votes
Follow hare S.
Unfollow hare S.
Share Review
Report Review

Very pleased
April 11, 2023

I received my order very quickly. Was delighted with all I received.very good quality and perfect fit

Date of experience: April 11, 2023
Wisconsin
1 review
0 helpful votes
Follow Rankin U.
Unfollow Rankin U.
Share Review
Report Review

Swim suit plus size
April 11, 2023

Excellent price, so happy with material and how it fits

Date of experience: April 10, 2023
New Jersey
1 review
0 helpful votes
Follow Naab J.
Unfollow Naab J.
Share Review
Report Review

Great value!
April 10, 2023

Very inexpensive clothes with good quality. Also, the sizing charts are accurate. I was an XXL and a medium and both items fit well.

Date of experience: April 10, 2023
North Carolina
1 review
0 helpful votes
Follow Parker C.
Unfollow Parker C.
Share Review
Report Review

Totally satisfied
April 10, 2023

I've enjoyed everything I'm purchased. Love the bathing suits and dresses, jumpsuit I purchased

Date of experience: April 10, 2023
Canada
1 review
0 helpful votes
Follow Terry S.
Unfollow Terry S.
Share Review
Report Review

Terrible.
May 10, 2023

I paid for expedited delivery. Then was informed n9t in stocks so I cancelled. They did not refund my money. Said they sent to my Mastercard but they did not. Never again

Date of experience: April 10, 2023
GB
1 review
0 helpful votes
Follow Stefan H.
Unfollow Stefan H.
Share Review
Report Review

Great service!
April 10, 2023

Very happy with my purchases. Great service! Great communication! Thank you very much indeed

Date of experience: April 10, 2023
Oregon
1 review
0 helpful votes
Follow Wallace N.
Unfollow Wallace N.
Share Review
Report Review

Quality
April 10, 2023

I love the design and colors but there is just an unfinished edge to the tops. No hems

Date of experience: April 10, 2023
Oklahoma
1 review
0 helpful votes
Follow Mayfield M.
Unfollow Mayfield M.
Share Review
Report Review

ABSOLUTE
April 10, 2023

Absolutely honest and dependable company. I have ordered lots and it always arrives quickly and as described. I have also had a few returns/exchanges and they are very prompt and courteous to respond.

Date of experience: April 10, 2023
Ohio
1 review
0 helpful votes
Follow Julie Q.
Unfollow Julie Q.
Share Review
Report Review

Review
April 10, 2023

I was very hesitant to order from a company I have never ordered from before, but I must say I was pleasantly surprised, the quality was much better than expected and the time of delivery was much faster than thought,

Date of experience: April 10, 2023
Texas
1 review
0 helpful votes
Follow Thompson E.
Unfollow Thompson E.
Share Review
Report Review

Great Swimwear
April 10, 2023

Thank you so very much
I am extremely please with the quality and sizing of my 2 new swim suits
I highly recommend ModLily

Date of experience: April 10, 2023
Florida
1 review
0 helpful votes
Follow Francine C.
Unfollow Francine C.
Share Review
Report Review

Very good purchase!
April 10, 2023

The size is good and very good quality!
I'm very happy with my purchase with Modlily

Date of experience: April 10, 2023
Nebraska
1 review
0 helpful votes
Follow Ricchini L.
Unfollow Ricchini L.
Share Review
Report Review

Exactly as stated
April 10, 2023

I ordered a swim suit, tank top and dress. They all fit well, are stylish and a great value. I would not hesitate to buy from ModLily again!

Date of experience: April 10, 2023
Tennessee
1 review
0 helpful votes
Follow Bonee I.
Unfollow Bonee I.
Share Review
Report Review

Tops
April 10, 2023

Shipping a little slow. My tops fit perfect n love them

Date of experience: April 10, 2023
GB
1 review
0 helpful votes
Follow Durkin N.
Unfollow Durkin N.
Share Review
Report Review

Bikini
May 9, 2023

It was shocking the length of time I waited on my order had to email a few times about them

Date of experience: April 9, 2023
Australia
1 review
0 helpful votes
Follow Towns Y.
Unfollow Towns Y.
Share Review
Report Review

Happy Aussie Chick
April 9, 2023

Paid a lot to have delivered express post……But so worth it, was delivered on time and in perfect order….Can not wait to wear on cruise to Hawaii

Date of experience: April 9, 2023
Texas
1 review
0 helpful votes
Follow Morelock Y.
Unfollow Morelock Y.
Share Review
Report Review

Happy Customer
April 9, 2023

I ordered a top and a swimsuit. The shipping was a but on the slow side. Took about 2.5 weeks to get my order but when I did, I was very happy with my purchases. The top was true to size. The swimsuit also true to size. Both looked exactly like the pictures.

Date of experience: April 9, 2023
Minnesota
1 review
0 helpful votes
Follow Fox N.
Unfollow Fox N.
Share Review
Report Review

Happy
April 9, 2023

I love my swimsuit. It fits perfectly. I love the colors.

Date of experience: April 9, 2023