Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of Modlily

Modlily

modlily.com
casual, lounge, swimwear womenAge 19-25, 26-45
Write a Review

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
How would you rate Modlily?
grey stargrey stargrey stargrey stargrey star

Modlily Reviews Summary

The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.

This summary is generated by AI, based on text from customer reviews

service
835
value
471
shipping
484
returns
387
quality
452
This company does not typically respond to reviews

We monitor reviews for authenticity

New Jersey
1 review
0 helpful votes
Follow Hoover K.
Unfollow Hoover K.
Share Review
Report Review

Great swimsuits
May 10, 2024

I ordered two swimsuits recently and was amazed at how well they fit and how quickly they arrived!

Date of experience: May 10, 2024
Florida
2 reviews
0 helpful votes
Follow Joyce L.
Unfollow Joyce L.
Share Review
Report Review

Beautiful
May 10, 2024

Love the fit and feel of the fabrics in all of the tops purchased. Tops, tunics, and blouses all run true to size and are comfortable to wear all day

Date of experience: May 10, 2024
Texas
1 review
0 helpful votes
Follow Roddey X.
Unfollow Roddey X.
Share Review
Report Review

Short
May 9, 2024

The bathing suit tops are alright but the bottoms could be a little longer

Date of experience: May 9, 2024
Canada
1 review
0 helpful votes
Follow Schope F.
Unfollow Schope F.
Share Review
Report Review

Tankini
May 9, 2024

Colors are true and vibrant, fits to size. Comfortable and well made.

Date of experience: May 9, 2024
Georgia
1 review
0 helpful votes
Follow P C.
Unfollow P C.
Share Review
Report Review

Great customer service!
May 9, 2024

I am very pleased with this company and its quality of merchandise as well as its customer service department. It takes awhile to get the product after you order it, but it is worth the wait.
The clothing is exactly as pictured, with rich, true hues. I had to return a couple of shirts because they were too big, but the return process went smoothly and the smaller shirts are a perfect size. I will definitely do more shopping at Modlily.

Date of experience: May 9, 2024
Australia
1 review
0 helpful votes
Follow Halse W.
Unfollow Halse W.
Share Review
Report Review

Promptly delivered
May 9, 2024

The garment was a great fit and delivery prompt.
My only complaint is that the fabric has a few pulls in it after one wear to a wedding which indicates the quality of the fabric could be better.

Date of experience: May 9, 2024
California
1 review
1 helpful vote
Follow Lisa S.
Unfollow Lisa S.
Share Review
Report Review

SHIPPING TIME
May 8, 2024

One star only because you have to. Order placed on April 16th. Not shipping until May 12th. Almost a month for delivery. Totally unacceptable! All items ordered said "Quick Ship"

Date of experience: May 8, 2024
Alaska
2 reviews
4 helpful votes
Follow Barbara D.
Unfollow Barbara D.
Share Review
Report Review

Exceeds expectations!
May 8, 2024

I have wanted a dress like this for YEARS! It is now my top favorite. It fits like it was made for me and is stunningly beautiful.

Date of experience: May 8, 2024
Ohio
1 review
0 helpful votes
Follow Nancy E.
Unfollow Nancy E.
Share Review
Report Review

I ordered 4 swimsuits - they are just as pictured and appear to be great quality. Multiple coupons offered during process does make it challenging to make sure the correct one was applied…..

Date of experience: May 8, 2024
Texas
2 reviews
0 helpful votes
Follow Howieson N.
Unfollow Howieson N.
Share Review
Report Review

Great top- beautiful!
May 6, 2024

The swim top was beautiful! The pants were too short for modesty. I ordered another pair that was SUPPOSED to be included, but were not. I'm still WAITING!

Date of experience: May 6, 2024
Ohio
1 review
0 helpful votes
Follow Lux N.
Unfollow Lux N.
Share Review
Report Review

Very nice tops I got
May 6, 2024

Love them & I will order more Haven't worn all of the yet

Date of experience: May 6, 2024
Texas
1 review
0 helpful votes
Follow Cody O.
Unfollow Cody O.
Share Review
Report Review

Great!
May 6, 2024

Ordered and received with not problems. Swim suit was just what I was looking for.

Date of experience: May 6, 2024
New York
1 review
0 helpful votes
Follow Emory K.
Unfollow Emory K.
Share Review
Report Review

Material quality is great
May 6, 2024

I wish they made the pants on there bathsuit longer.I have fater legs need longer pants to go with bathing suits.Please consider this.

Date of experience: May 6, 2024
GB
1 review
0 helpful votes
Follow Langford G.
Unfollow Langford G.
Share Review
Report Review

Article as described.
May 6, 2024

The garment was as expected. Material is a bit thin. But a nice colour.

Date of experience: May 6, 2024
Texas
2 reviews
0 helpful votes
Follow Margaret J.
Unfollow Margaret J.
Share Review
Report Review

Stylish and classy tops
May 5, 2024

Ordering from this site was so easy. I was looking for stylish tops. When my order arrived I was delighted. I had ordered 3 different tops - all are made of beautiful fabrics. They drape beautifully and are very stylish. They look expensive and are made well. I am very happy with them and will order more.

Date of experience: May 5, 2024
Kansas
1 review
0 helpful votes
Follow Metz R.
Unfollow Metz R.
Share Review
Report Review

Very fast and efficient. Got help with order when I had to change size on one of the blouses before it shipped. Very nice to work with.

Date of experience: May 5, 2024
Pennsylvania
2 reviews
0 helpful votes
Follow Nesevich X.
Unfollow Nesevich X.
Share Review
Report Review

Swimwear
May 5, 2024

I received my order within 2wks. I purchased 2 bathing suits that are so cute. Both fit fine and well made. I will purchase from Modliy again. Ordered a large which I normally wear so they are true to size

Date of experience: May 5, 2024
New Zealand
1 review
0 helpful votes
Follow clouston L.
Unfollow clouston L.
Share Review
Report Review

Great service
May 5, 2024

Great service, lovely dress, exactly as the picture, and sized well.

Date of experience: May 4, 2024
Ohio
1 review
0 helpful votes
Follow Miller T.
Unfollow Miller T.
Share Review
Report Review

Love
May 5, 2024

Love the suit. The only downfall was how long it took for it to arrive. It took over a month for me to receive it.

Date of experience: May 4, 2024
Colorado
2 reviews
0 helpful votes
Follow Katie H.
Unfollow Katie H.
Share Review
Report Review

Great customer service!
May 5, 2024

I ordered the wrong size (my fault!) and they quickly replaced it!

Date of experience: May 4, 2024