Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of Modlily

Modlily

modlily.com
casual, lounge, swimwear womenAge 19-25, 26-45
Write a Review

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
How would you rate Modlily?
grey stargrey stargrey stargrey stargrey star

Modlily Reviews Summary

The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.

This summary is generated by AI, based on text from customer reviews

service
835
value
471
shipping
484
returns
387
quality
452
This company does not typically respond to reviews

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
Follow Linda C.
Unfollow Linda C.
Share Review
Report Review

Hard to get help to complete a return on a new item. The old items keep coming up
I have been happy with most of my items but the last few have not fit good. I need to return a swim suit I purchased so please let me get a return slip so I can return it

Date of experience: July 14, 2025
Ohio
1 review
0 helpful votes
Follow Beth D.
Unfollow Beth D.
Share Review
Report Review

Very Pleased
July 14, 2025

I have bought swimsuits from Modlily for the past five years, and have always been very pleased with the quality and the size.

Date of experience: July 14, 2025
GB
1 review
0 helpful votes
Follow Rosie C.
Unfollow Rosie C.
Share Review
Report Review

Lovely swimsuit
July 14, 2025

Lovely swimsuit, good fit even though I would normally be more a 10-12 than this 8-10. Delivery quite slow but overall pleased with purchase.

Date of experience: July 14, 2025
Virginia
1 review
0 helpful votes
Follow ORMAN S.
Unfollow ORMAN S.
Share Review
Report Review

Happy happy beach girl
July 14, 2025

I ordered 5 bathing suits. Got 1 free & earring! Score me great! I love all of my suits! They were not expensive. But they sure do look & feel GREAT! I highly recommend this company. I have referred many friends who did not know about this web site. Happy shopping, great product & prices😄😄😄

Date of experience: July 14, 2025
Canada
1 review
0 helpful votes
Follow Terrie P.
Unfollow Terrie P.
Share Review
Report Review

My experience
July 14, 2025

Delivery is just as said to arrive A little longer than other co. But quality is really good

Date of experience: July 13, 2025
Washington
1 review
0 helpful votes
Follow kathleen W.
Unfollow kathleen W.
Share Review
Report Review

Easy shopping
July 13, 2025

Great website. Easy to use and lots of choices. Would recommend to others

Date of experience: July 13, 2025
North Carolina
1 review
0 helpful votes
Follow Swan N.
Unfollow Swan N.
Share Review
Report Review

Waiting on my refund
July 13, 2025

My experience has not been great with modily. I've been trying to retrive a promised refund on returned items. Yet modily has attempted to pull funding from my account (via Klarna)although the items have been returned.

Date of experience: July 13, 2025
Canada
1 review
0 helpful votes
Follow Arlene P.
Unfollow Arlene P.
Share Review
Report Review

Love this site
July 13, 2025

Arrives on time and true to size. The swimsuits are fantastic and i wear them all on my vacations.

Date of experience: July 13, 2025
GB
1 review
0 helpful votes
Follow Kate R.
Unfollow Kate R.
Share Review
Report Review

Great Quality and worth the money
July 13, 2025

I always buy from Modlily - great quality and although more expensive than other outlets definitely worth it

Date of experience: July 13, 2025
Michigan
1 review
0 helpful votes
Follow LInda S.
Unfollow LInda S.
Share Review
Report Review

First buy from Modily
July 13, 2025

Fast, easy and not problems. Can't wait to see the items in person.

Date of experience: July 13, 2025
GB
1 review
0 helpful votes
Follow Catherine G.
Unfollow Catherine G.
Share Review
Report Review

Fantastic deal
July 13, 2025

So easy to do and helps you pay over a longer period and not rushing to find the money in one go.

Date of experience: July 13, 2025
Kansas
1 review
0 helpful votes
Follow Cloetta B.
Unfollow Cloetta B.
Share Review
Report Review

Trying to get a shipping label
July 13, 2025

I need a shipping label sent to me been trying to get one so I can return the swim suit and get a smaller size. I don't live near a UPS store so I cannot use the QR code.

Date of experience: July 13, 2025
Colorado
1 review
0 helpful votes
Follow Wendy h.
Unfollow Wendy h.
Share Review
Report Review

Love Modlily!
July 13, 2025

I've purchased a dozen swimsuits and love every single one!

Date of experience: July 12, 2025
California
1 review
0 helpful votes
Follow Misty L.
Unfollow Misty L.
Share Review
Report Review

Bought 2 came back for another
July 13, 2025

I got denum blue one piece with scarf skirt and brown and pink 2 piece shorts with top and they are tru to size! They fit better than any suite before. So looking forward to the new one i am ordering now. I sent out on my facebook page to all my friends too!

Date of experience: July 12, 2025
Kansas
1 review
0 helpful votes
Follow Christopher M.
Unfollow Christopher M.
Share Review
Report Review

Great! Awesome
July 12, 2025

Amazing helpful perfect for me. Glad to get the stuff and win win win!'

Date of experience: July 12, 2025
Oklahoma
1 review
0 helpful votes
Follow Dayna H.
Unfollow Dayna H.
Share Review
Report Review

Outstanding!
July 12, 2025

Their swimsuits are really awesome. They are made well and fit perfectly. I highly recommend Modlily. I have to resist buying too many since there are so many cute suits.

Date of experience: July 12, 2025
North Carolina
1 review
0 helpful votes
Follow Cortney A.
Unfollow Cortney A.
Share Review
Report Review

Pleasantly surprised
July 12, 2025

I am a major skeptic of ordering anything online, but this purchase was a good one. I love both of the bathing suits that I got they cover in all the right places and accentuate in all the right places. I'm currently ordering more items. Thank you model Lily.

Date of experience: July 12, 2025
New York
1 review
0 helpful votes
Follow Jo Ann N.
Unfollow Jo Ann N.
Share Review
Report Review

Bathing suits
July 12, 2025

Great styles and true to size. Love my purchases. Everything easy to order.

Date of experience: July 12, 2025
New York
1 review
0 helpful votes
Follow Jenna B.
Unfollow Jenna B.
Share Review
Report Review

All is Great!
July 12, 2025

Everything always goes good!:)
Shipping goes good! Everything is always as described!

Date of experience: July 12, 2025
Tennessee
1 review
0 helpful votes
Follow Tammie H.
Unfollow Tammie H.
Share Review
Report Review

Order with Modily
July 12, 2025

Everything I have ordered has fit perfectly and good quality. And, the best part is they look good on. My only complaint is slow shipping. I try to order everything that says "quick ship" but there is NO quick ship. I am still waiting on two swim suits and 3 summer dresses. Today is July 12th. Summer is going to be over before I get them.

Date of experience: July 12, 2025