Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of Modlily

Modlily

modlily.com
casual, lounge, swimwear womenAge 19-25, 26-45
Write a Review

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
How would you rate Modlily?
grey stargrey stargrey stargrey stargrey star

Modlily Reviews Summary

The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.

This summary is generated by AI, based on text from customer reviews

service
835
value
471
shipping
484
returns
387
quality
452
This company does not typically respond to reviews

We monitor reviews for authenticity

New York
1 review
0 helpful votes
Follow Tobie T.
Unfollow Tobie T.
Share Review
Report Review

Love your clothes
June 18, 2024

I just started to purchase items from your company and love the items I have received so far

Date of experience: June 18, 2024
Idaho
1 review
0 helpful votes
Follow Valerie E.
Unfollow Valerie E.
Share Review
Report Review

I put a wrong number in my address and my shipment was sent back. They are reshipping it for free!

Date of experience: June 18, 2024
Minnesota
1 review
0 helpful votes
Follow Tina J.
Unfollow Tina J.
Share Review
Report Review

Exchange issue
June 18, 2024

Waiting for my exchange to ship, shipping soon with the help of customer service

Date of experience: June 18, 2024
Virginia
1 review
0 helpful votes
Follow Nancy G.
Unfollow Nancy G.
Share Review
Report Review

Perfect swim tops
June 18, 2024

I love ModLily for their swimsuit tops. They are very flattering and camouflage body flaws. The only thing I would improve is faster shipping.

Date of experience: June 18, 2024
Illinois
1 review
0 helpful votes
Follow Delma O.
Unfollow Delma O.
Share Review
Report Review

Like Modlily
June 18, 2024

Very happy with purchases from Modlily. Lots of choices and decent prices.

Date of experience: June 18, 2024
GB
1 review
0 helpful votes
Follow Judy Y.
Unfollow Judy Y.
Share Review
Report Review

Great tops
June 18, 2024

I have bought a few items from this company and have found good quality at very reasonable prices. Despatched fairly quickly. Very pleased

Date of experience: June 18, 2024
North Carolina
1 review
0 helpful votes
Follow Ashley T.
Unfollow Ashley T.
Share Review
Report Review

Exchange Issue
June 18, 2024

At first I was pleased with my purchase experience, but encounter issues with an exchange. It took several back and forth messages to finally figure out what I needed to do to return a suit that didnt look as pictured.

Date of experience: June 17, 2024
Missouri
2 reviews
0 helpful votes
Follow Mary F.
Unfollow Mary F.
Share Review
Report Review

Bathing suits
June 18, 2024

I ordered three n now ordered 4 these are the best bathing suits and at a great price! Can't wait to get them

Date of experience: June 17, 2024
Colorado
1 review
0 helpful votes
Follow Wendy H.
Unfollow Wendy H.
Share Review
Report Review

Swimsuit products
June 17, 2024

Very comfortable, sized appropriately and delivery service as promised. Happy with this affordable purchase.

Date of experience: June 17, 2024
California
1 review
0 helpful votes
Follow Ellen G.
Unfollow Ellen G.
Share Review
Report Review

Who does not want to look stunning at the pool, we all do. I am older and want to cover my belly. I also don't want to trey and yank down a wet bathing suit when I need to use the bathroom. I love to swim so these are my go-to.

Date of experience: June 17, 2024
Pennsylvania
1 review
0 helpful votes
Follow Endres A.
Unfollow Endres A.
Share Review
Report Review

Product great Too Many Emails
June 17, 2024

I was happy with the entire process and with the product but I wish I used a fake email bc you send 8+ marketing emails a day and the UNSUBSCRIBE goes to "PAGE NOT FOUND" very irritating

Date of experience: June 17, 2024
Texas
1 review
0 helpful votes
Follow Lisa L.
Unfollow Lisa L.
Share Review
Report Review

Great!
June 17, 2024

I can't praise Modlily enough for how easy it is to order/return. I have been more than satisfied with everything I have received. The fabrics, the quality, the price, the experience. It is well worth the effort!

Date of experience: June 17, 2024
Tennessee
1 review
0 helpful votes
Follow Karen T.
Unfollow Karen T.
Share Review
Report Review

Bathing suits
June 17, 2024

The network was easy to go through and find what I wanted. I loved everything I have picked out so far. Only one item didn't fit, too tight across breast. Can't wait for my next two orders to come in!

Date of experience: June 17, 2024
Virginia
2 reviews
0 helpful votes
Follow Nancy I.
Unfollow Nancy I.
Share Review
Report Review

Love it!It was fmore
June 17, 2024

Love my new top, I couldn't wait to show it off! It was a higher price than I would normally pay for a similar item but the more I saw it, the more I had to have it!

Date of experience: June 17, 2024
Florida
1 review
0 helpful votes
Follow Cain P.
Unfollow Cain P.
Share Review
Report Review

Bathing suits
June 17, 2024

Both suits I purchased are great. The one piece fits great, I have a long torso. The two piece has a lovely design.

Date of experience: June 17, 2024
California
1 review
0 helpful votes
Follow Pat Y.
Unfollow Pat Y.
Share Review
Report Review

Wide selection, reasonable prices
June 17, 2024

ModLily has an extremely wide selection of clothing at reasonable prices. To date, I have purchased five blouses from the site, all of which are well made.

Date of experience: June 17, 2024
Missouri
1 review
0 helpful votes
Follow Peggy E.
Unfollow Peggy E.
Share Review
Report Review

Always excited when waiting for my orders! Even my husband like my choices. Thank you

Date of experience: June 17, 2024
Rhode Island
1 review
0 helpful votes
Follow Rachel P.
Unfollow Rachel P.
Share Review
Report Review

I'm impressed with your line of clothing it's the only place I buy my clothes from I've been telling my friends and family and telling them they should order their clothes from Motley also very satisfied customer

Date of experience: June 17, 2024
Texas
1 review
0 helpful votes
Follow Becky U.
Unfollow Becky U.
Share Review
Report Review

I have been very happy with my shopping experience. The product is as described and the customer service is very responsive and top notch.

Date of experience: June 17, 2024
Nevada
1 review
0 helpful votes
Follow Engles Y.
Unfollow Engles Y.
Share Review
Report Review

💯 satisfied
June 17, 2024

I have punched a number of clothing.
High quality
Sizing accurate

Date of experience: June 17, 2024