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Modlily

modlily.com
casual, lounge, swimwear womenAge 19-25, 26-45
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From the business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Modlily Reviews Summary

The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.

This summary is generated by AI, based on text from customer reviews

service
835
value
471
shipping
484
returns
387
quality
452
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New York
2 reviews
0 helpful votes
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Gorgeous
July 5, 2024

I love the vibrant colors of the bathing suits. I came across the sight on Facebook, and beautiful clothes.

Date of experience: July 5, 2024
Illinois
2 reviews
0 helpful votes
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Great product
July 5, 2024

Product was delivered on time and was everything I expected it to be.

Date of experience: July 5, 2024
Virginia
1 review
0 helpful votes
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Quality & Size
July 5, 2024

Good quality. XL fit nicely. Had to return the large but easy exchange.

Date of experience: July 4, 2024
Washington
1 review
0 helpful votes
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Easy shopping
July 4, 2024

Easy to shop on the phone. I love the products! The colors are beautiful.

Date of experience: July 4, 2024
Colorado
1 review
0 helpful votes
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Easy done
July 4, 2024

Was done and very easy to follow and check out. Love the quality of the clothes.

Date of experience: July 4, 2024
Washington
1 review
0 helpful votes
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Shipping
July 4, 2024

Loved the three items I ordered. But the shipping missed my date for my vacation.

Date of experience: July 4, 2024
Florida
1 review
0 helpful votes
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I accidently shipped my order to an old address-and i contacted modlily and they are kind enough to reship ot to me-i havent used modly for a while but will DEFINITLY use them more with this kind of customer service-AND they replied rapidly!

Date of experience: July 4, 2024
South Carolina
1 review
0 helpful votes
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Swimsuit
July 4, 2024

Absolutely beautiful
Fit is just right
Brilliant color

Date of experience: July 4, 2024
Iowa
1 review
0 helpful votes
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I had ordered before and had no problem. This is unreal with this order.

Date of experience: July 4, 2024
Massachusetts
1 review
0 helpful votes
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Shipping
July 4, 2024

Shipping issue with delivery address; resolved, notifications prompt and responded to make it happen

Date of experience: July 4, 2024
Kentucky
2 reviews
0 helpful votes
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Excellent customer service
July 4, 2024

Had to return a few items that didn't fit correctly. The communication I received was quick, professional, and took care of my request.

Date of experience: July 3, 2024
Texas
1 review
0 helpful votes
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Love my purchase so much
July 4, 2024

I bought 4 swimsuits and love them all. They look exactly like the photo, are made well and fit perfectly. It took about 2 weeks to get them. I had no issues with my order at all.

Date of experience: July 3, 2024
Pennsylvania
1 review
0 helpful votes
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Beautiful
July 3, 2024

Almost everything I have purchase I love.
Thank you for such beautiful tops.

Date of experience: July 3, 2024
South Carolina
1 review
0 helpful votes
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My first Modilly order
July 3, 2024

The items I have received, swimsuit cover-ups, are very nice and seemed to be good quality. I'm really looking forward to receiving my next order.

Date of experience: July 3, 2024
Michigan
1 review
0 helpful votes
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Cute clothes
July 3, 2024

Tops were perfect water shoes cheaply made and took 2 weeks to get to me so glad I didn't order something I needed sooner.

Date of experience: July 3, 2024
Nebraska
1 review
0 helpful votes
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Swimsuit selection
July 3, 2024

First time shopping on Modlily and was surprised at all of the selections. The prices are fantastic as well. One of the swimsuits I selected was just what I wanted. The second one didn't fit how I wanted so I exchanged it for another one.

Date of experience: July 3, 2024
Florida
1 review
0 helpful votes
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ModLily is my new online shop store. Each item I have ordered in the past has been the best for the money. Thank you.

Date of experience: July 3, 2024
Texas
1 review
0 helpful votes
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Great communication
July 3, 2024

I had an issue with my order and they communicated really well with me to help with a solution.

Date of experience: July 3, 2024
Texas
1 review
0 helpful votes
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Total customer satisfaction
July 3, 2024

I live in Florida on the Gulf of Mexico so I spend a lot of time in swimwear. Modlily is one of my favorite brands because they provide fantastic swimwear, great quality, great service and affordability.

Date of experience: July 3, 2024
South Carolina
1 review
0 helpful votes
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A lot of choices for all age groups. I am s grandma and love Modlily bathing suits this is my third time ordering

Date of experience: July 3, 2024