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Modlily

modlily.com
casual, lounge, swimwear womenAge 19-25, 26-45
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From the business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Modlily Reviews Summary

The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.

This summary is generated by AI, based on text from customer reviews

service
835
value
471
shipping
484
returns
387
quality
452
This company does not typically respond to reviews

We monitor reviews for authenticity

GB
1 review
0 helpful votes
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Fine.
August 12, 2024
Updated review

Apologies but at my age can't remember exact items where & when bought. However there are no clothes/outfits I ave bought that I have not been pleased with & all fitted well & looked good onSwimwear

Date of experience: August 12, 2024

Chic & fits
July 2, 2024
Previous review

On a hot day this swimsuit was magic, I wore it like a top & mini skirt, it looked lovely on and even my husband commented. The size was also great fit, very few companies offer smart clothing for larger sizes even though some designs would look great.
Suggestion maybe another colour like "Teal" bright like the duck.

Date of experience: July 2, 2024
Pennsylvania
1 review
0 helpful votes
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Easy ordering online
August 9, 2024

Simple, easy ordering online, found what I wanted to order, once done easy checkout page….

Date of experience: August 9, 2024
Washington
1 review
0 helpful votes
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LENGTHLY CHAT TO FINALLY GET A REPLACEMENT ORDERED FOR THE RETURN. CLARA DID AN EXCELLENT JOB HELPING ME THROUGH THE PROCESS.

Date of experience: August 8, 2024
Florida
1 review
1 helpful vote
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Don't expect a reasonable exchange
August 8, 2024

I purchased 4 items. Two of them didn't fit. So, I sent them back for exchange. Two weeks after they were received back at the return site, my order status still says returning. This is unacceptable. I have already chatted with customer service. Really didn't get answers. I probably won't be ordering again.

Date of experience: August 8, 2024
Tennessee
1 review
0 helpful votes
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Pretty shirts
August 8, 2024

Pretty shirts, you have to watch the size,some are very clingy. I order a size bigger.

Date of experience: August 8, 2024
Australia
1 review
0 helpful votes
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Simple
August 8, 2024

Easy to order, delivers when they say they will and the products are excellent 👌

Date of experience: August 7, 2024
New York
1 review
0 helpful votes
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Good customer service
August 7, 2024

Requested an exchange for size was a quick and easy process.

Date of experience: August 7, 2024
New York
1 review
0 helpful votes
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Buying a modest swimming suit
August 7, 2024

The material is amazing,, size is very accurate,, love what I purchased

Date of experience: August 7, 2024
GB
1 review
0 helpful votes
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Lovely items of clothing and the fit was true to size. Will be ordering again in the future.

Date of experience: August 7, 2024
Florida
3 reviews
0 helpful votes
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Quick response
August 6, 2024

After some confusion about which item I was for refund and returning to exchange, the issue was quickly reviewed and straightened out.

Date of experience: August 6, 2024
California
3 reviews
0 helpful votes
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Return/Exchange
August 5, 2024
Updated review

Returning is very easy. You are able to track the return to see if it has been received by Modlily. However I have not been able to see if the exchange item has been shipped.

Date of experience: August 5, 2024

Swim Suit
March 20, 2023
Previous review

Fits perfectly. Love the color and style. Ordered it again in a different color.

Date of experience: March 19, 2023
Missouri
1 review
0 helpful votes
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Very satisfied
August 5, 2024

Great deal on 4 swim suits. Shipping was a bit long, but not as long as it could have been. Suits are great quality fit as expected.

Date of experience: August 5, 2024
Indiana
1 review
0 helpful votes
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Not so easy free returns
August 5, 2024

The site had a lot of issues. Trouble with promised discounts. Items fine but had to return 2 for an exchange. They didn't want to honor the discount on the exchange items, wanted me to pay up before they would change it. Then if refund is wanted they want to charge you $10.99 for your "free" return. So if you used a discount don't count on being able to use that discount on exchange. They made me fight for everything. Still didn't get the discount. But if you take a store credit then you can use a discount and pat less than if you did it s an exchange- if you could find the discount. Sent you around in circles trying to communicate. Online chat help was no help. The product is what is promised, the customer service- especially the return issues, not so much. I still feel I should be entitled to a refund on the discounted amount of exchange.

Date of experience: August 5, 2024
Iowa
1 review
0 helpful votes
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Nice and unique clothing
August 5, 2024

I enjoy having some clothes that everyone else doesn't have! I get compliments when I wear things from ModLily!

Date of experience: August 5, 2024
Canada
1 review
0 helpful votes
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Quality
August 5, 2024
Updated review

Ordered 2 pantsuits, was disappointed in the quality but the return and exchange for 2 swimsuits was smooth. The swimwear is exceptional, in both quality and fit.

Date of experience: August 5, 2024

Returns work smoothly for credit
July 9, 2024
Previous review

Purchase did not meet expectation but the refund for credit worked smoothly.

Date of experience: July 8, 2024
California
1 review
0 helpful votes
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Very satisfied...
August 5, 2024

From the initial shopping experience to the ease in ordering to the quick delivery it exceeded my expectations.

Date of experience: August 5, 2024
North Carolina
1 review
0 helpful votes
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I bought the Coral bathing suit for myself. The fit was perfect, the quality of the material is wonderful. I loved mine so much that I bought my daughter the same suit except in white and she loves it too!

Date of experience: August 5, 2024
Canada
1 review
0 helpful votes
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Swim suit
August 5, 2024

So far everything is great, I have ordered two items. I received one

Date of experience: August 5, 2024
Canada
1 review
0 helpful votes
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Exceptional swimwear
August 5, 2024

My overall experience with this company was excellent. The swimwear that I received was exactly what was pictured on the website, the size was perfect, the quality of the swimwear was exceptional. I will reorder from Modlily for more beautiful clothes. I do recommend this company.

Date of experience: August 5, 2024
North Carolina
2 reviews
0 helpful votes
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Great company
August 5, 2024

I have made a few purchases and the items are high quality and returns are easy. They have met all my expectations and I look forward to working with them in the future.

Date of experience: August 5, 2024