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Modlily

modlily.com
casual, lounge, swimwear womenAge 19-25, 26-45
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From the business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Modlily Reviews Summary

The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.

This summary is generated by AI, based on text from customer reviews

service
835
value
471
shipping
484
returns
387
quality
452
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We monitor reviews for authenticity

Tennessee
1 review
0 helpful votes
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Very pleased
September 25, 2024

I ordered two different styles and sizes of swimsuits as I was unsure how to gauge my size, even with using the measurement guide provided. I was able to assess which size best suited me and easily return the other item for exchange or refund. The swimsuit I chose to keep met my hopes if a modest well fitting and flattering beach outfit! I will be ordering again soon…in now have my eye on a dress! I nice discount would be nice!

Date of experience: September 25, 2024
Australia
1 review
0 helpful votes
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Prompt service
September 25, 2024

My swimmers from ModLily arrived surprisingly quickly after I ordered them and the company advised me along the way regarding expected arrival times. I was really happy with my purchases too - I've been looking for swimsuits like this! One very happy customer here!

Date of experience: September 25, 2024
Indiana
1 review
0 helpful votes
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Usual Choices
September 25, 2024

Modily has a lot of choices that you don't see other places. The only draw back is the shipping time.

Date of experience: September 25, 2024
GB
1 review
0 helpful votes
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Extremely pleased I found Modlily
September 25, 2024

Great clothes and great prices. Delivery can take a while though. I'm delighted with my purchases, I'm in my 3rd order.

Date of experience: September 25, 2024
Washington
1 review
0 helpful votes
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Ordering easy
September 25, 2024

Ordering was easy...but hard to choose from the beautiful selections of clothing. Now I will hold my final report till I receive my order.

Date of experience: September 24, 2024
Michigan
1 review
0 helpful votes
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Good lots to choose from nice variety easy to shop

Date of experience: September 24, 2024
Arkansas
1 review
0 helpful votes
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Great clothes
September 25, 2024

Hard to decide what to chose
Awesome selections-always

Date of experience: September 24, 2024
New York
1 review
0 helpful votes
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Swim suits
September 25, 2024

Nice stuff. I've order from your company before. I enjoy your things that you sell!

Date of experience: September 24, 2024
Ohio
1 review
0 helpful votes
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Good service
September 24, 2024

Beautiful clothes and it was quick and easy, will shop here again. Thank you...

Date of experience: September 24, 2024
Colorado
1 review
0 helpful votes
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Nightmare return and nothing back. Come to find out it was the wrong email off by a letter. As of today I have used the return points for new items and it was a bit of a mess but the customer service was amazing!

Date of experience: September 24, 2024
Missouri
1 review
0 helpful votes
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Midwestern old woman
September 24, 2024

Easy to order but am unsure about sizing. Will return if it doesn't fit

Date of experience: September 24, 2024
Kansas
1 review
0 helpful votes
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Plus size top
September 24, 2024

I really like Modlily clothes. They are true to size. I like the material they are made of 95-97% Polyester and 5-3% Spandex very soft material. They fit really well. They are well made. I love the selection you are given for plus size. I would like to see more 3/4 length sleeve options.

Date of experience: September 24, 2024
Louisiana
1 review
0 helpful votes
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Love this sight!
September 24, 2024

Absolutely love this sight! I have shared it with so many people, and they all love their style of bathing suits! They fit true to size

Date of experience: September 24, 2024
New York
1 review
0 helpful votes
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Beautiful!
September 24, 2024

Beautifully designed and styled clothing. I always find exactly what I am looking for.

Date of experience: September 24, 2024
Canada
1 review
0 helpful votes
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Five stars
September 24, 2024

Love your products and good quality of clothing I enjoy warring.

Date of experience: September 24, 2024
Pennsylvania
1 review
0 helpful votes
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Well organized system
September 24, 2024

I followed the instructions/guidelines and had no problem with this order. I am very pleased with the setup. Thank you.

Date of experience: September 23, 2024
Virginia
1 review
0 helpful votes
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Easy Ordering
September 24, 2024

Can't wait to receive my order! Excited to see how the shirts will fit. Also hope there will be an easy exchange of items if necessary. Thanks!

Date of experience: September 23, 2024
Florida
1 review
0 helpful votes
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Customer service and product
September 23, 2024

Always had excellent service and quality swim suites. Purchased several times. Easy returns.

Date of experience: September 23, 2024
Canada
1 review
0 helpful votes
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Easy peasy
September 23, 2024

Fast and easy process, good clear sizing information.

Date of experience: September 23, 2024
California
1 review
0 helpful votes
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Nice selection
September 23, 2024

Good and nice selection first time placing order from your site

Date of experience: September 23, 2024