Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of Modlily

Modlily

modlily.com
casual, lounge, swimwear womenAge 19-25, 26-45
Write a Review

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
How would you rate Modlily?
grey stargrey stargrey stargrey stargrey star

Modlily Reviews Summary

The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.

This summary is generated by AI, based on text from customer reviews

service
835
value
471
shipping
484
returns
387
quality
452
This company does not typically respond to reviews

We monitor reviews for authenticity

New Jersey
1 review
0 helpful votes
Follow Donna B.
Unfollow Donna B.
Share Review
Report Review

Ordering was easy
September 29, 2024

Placed an order for holiday shirts and will arrive within the month of October which is plenty of time

Date of experience: September 29, 2024
New York
1 review
0 helpful votes
Follow William I.
Unfollow William I.
Share Review
Report Review

Lovely Cloths
September 29, 2024

Just ordered, hope it fits well. The selection is so vast you have to see it all and think about future orders,

Date of experience: September 29, 2024
Australia
1 review
0 helpful votes
Follow Leeanne V.
Unfollow Leeanne V.
Share Review
Report Review

I brought a pair of bathers great fit great quality love the service and love the choice of clothing

Date of experience: September 28, 2024
Australia
1 review
0 helpful votes
Follow Carolyn J.
Unfollow Carolyn J.
Share Review
Report Review

Great costume
September 29, 2024

Easiest purchase I've ever made. Looks great in the picture

Date of experience: September 28, 2024
Mississippi
1 review
0 helpful votes
Follow Shelia O.
Unfollow Shelia O.
Share Review
Report Review

Very nice.
September 29, 2024

Easy to navigate. Need more plus size clothes though

Date of experience: September 28, 2024
Texas
2 reviews
0 helpful votes
Follow Sheryl R.
Unfollow Sheryl R.
Share Review
Report Review

Easy checkout
September 28, 2024

Shopped a few minutes and it was so easy to choose and check out!

Date of experience: September 28, 2024
GB
1 review
0 helpful votes
Follow Powell W.
Unfollow Powell W.
Share Review
Report Review

Very pleased
September 28, 2024

Easy to order, quickly delivered, good communication.and service.

Date of experience: September 28, 2024
Florida
1 review
0 helpful votes
Follow Beth D.
Unfollow Beth D.
Share Review
Report Review

Easy to Shop
September 28, 2024

Its so easy to make a purchase from this website, am happy with the variety of choices, prices and selections. Thank you

Date of experience: September 28, 2024
Michigan
1 review
0 helpful votes
Follow Debby U.
Unfollow Debby U.
Share Review
Report Review

Good clothes
September 28, 2024

Love the clothes. Size is right on the money. Good quality. A little pricey but I can live with it.

Date of experience: September 28, 2024
Illinois
1 review
0 helpful votes
Follow Jayme R.
Unfollow Jayme R.
Share Review
Report Review

Quick and easy ordering
September 28, 2024

The ordering and browsing is so easy. This is great for ordering your merchandise. Now I hope the order comes quickly. Sometimes it has taken 2 months.

Date of experience: September 28, 2024
GB
1 review
0 helpful votes
Follow Brendan W.
Unfollow Brendan W.
Share Review
Report Review

Great stuff
September 28, 2024

Stuff we cannot find in UK shops and is always fashionable for my wife also good sizing

Date of experience: September 28, 2024
Rhode Island
1 review
0 helpful votes
Follow Margaret O.
Unfollow Margaret O.
Share Review
Report Review

Quick delivery and good quality.
September 28, 2024

I have ordered many items. The sizing is true to. Size. The quality is good.

Date of experience: September 28, 2024
Pennsylvania
1 review
0 helpful votes
Follow Betsy S.
Unfollow Betsy S.
Share Review
Report Review

Very satisfied
September 28, 2024

Have ordered from you before and was very satisfied

Date of experience: September 28, 2024
Ireland
1 review
0 helpful votes
Follow Colm A.
Unfollow Colm A.
Share Review
Report Review

Saviour of men
September 28, 2024

So easy to get presents for my wife from this wonderful catalogue.
Great shipping also

Date of experience: September 28, 2024
Canada
1 review
0 helpful votes
Follow Corinne L.
Unfollow Corinne L.
Share Review
Report Review

A bit disappointed
September 28, 2024

After ordering and receiving one swimsuit, which I really love (material, colour, fit, workmanship) I had high expectations for the rest of my order; hooded sweater jacket and lounge pants. The material on both of these items is so thin. The sleeves are too short on the long jacket and it is oddly shaped, long in the front and short in the back. There isn't enough drawstring on the pants and no elasticity, tying them barely holds them up. The workmanship on both items is sloppy and amateurish.

Date of experience: September 28, 2024
Louisiana
1 review
0 helpful votes
Follow Judy V.
Unfollow Judy V.
Share Review
Report Review

Great Swimsuit
September 28, 2024

I love the way this swimsuit fits. It is very flattering but offers great coverage.

Date of experience: September 28, 2024
Ohio
1 review
0 helpful votes
Follow Beth X.
Unfollow Beth X.
Share Review
Report Review

Pretty Pant Suit
September 28, 2024

Received item very pretty Midlilly kept me posted in my delivery status will order again in the near future thank you so much. Beth

Date of experience: September 28, 2024
Missouri
1 review
0 helpful votes
Follow Joann W.
Unfollow Joann W.
Share Review
Report Review

Love the products
September 28, 2024

Never disappointed. Love the quality The items always fit and feel nice

Date of experience: September 28, 2024
Australia
1 review
0 helpful votes
Follow Robyn C.
Unfollow Robyn C.
Share Review
Report Review

Happy Customer
September 28, 2024

I've purchased severally items of women's clothing and have been completely satisfied with the quality, size, price and delivery of all items.

Date of experience: September 28, 2024
Canada
1 review
0 helpful votes
Follow Barbara C.
Unfollow Barbara C.
Share Review
Report Review

Stylish
September 28, 2024

Was very pleased with my purchase. As a senior I was finding it difficult to find clothing in my size and the style I liked. I love the line of clothing offered by Modlily.

Date of experience: September 28, 2024