Modern Piano Moving

My partner (Alexandra Fierra) previously used this company and had a great experience. Today, however, was horrific. We specifically stated our house was up 30 stairs, measured, did all due diligence to prepare for the piano to be moved into our home months in advance. The movers arrived in a U-haul truck, were incredibly small men, and were unable to do the job. They tipped over our piano and damaged the front (this is a very expensive piano). They then had the gall to try to get my partner to sign off liability. When she refused, the man with a baseball cap yelled at her, and accused her of not sending correct measurements (not true, why would we spend 5.5k to not give the correct information for moving in a very expensive antique piano?) We have worked with professional movers, and in no way were these so called "movers" in any way experienced. When Alexandra called and spoke to Russ, he showed no concern or apologies and instead only replied "I'll talk to the guys and see what they say" in a monotone voice. To say this was a shocking and gutting experience would be an understatement. This is an antique 1800s piano we have been waiting for from the east coast for months to be restored, to experience this at the end of it all. Stay far away from this company. And how dare you Modern Piano Moving for hiring these types of people to move antique pianos. We have also done a charge back on our credit card.

Russ Vitt is the owner of MPM. Rush Vitt has no honor.
He knows very well what unspeakable crime he has committed against our precious musical instrument that has been taken good care of as a treasure of the family. Rush Vitt talks smoothly like a lawyer and his tactics are from some unspeakable profession, which surely should have nothing to do with music.

I give this 1 star because Margie at the company was very nice,
The drivers showed up at the end of their window which was fine but the problem started when the young boy Tyler came to ther door and proceeded to measure off my piano with his feet, he was very young and didnt look strong enough but I moved forward,
Tyler went back to the truck and I waited ab about five minutes and then I went back out to see what was going on, Tyler was in the back of his truck by himself collecting blankets I asked him what are you doing? He said I'm collecting blankets, I said boy that looks like a lot of blankets. He said we take 17 blankets to wrap the piano, I was very skeptical as the truck was super small not really a truck with no wheels and I thought the suspension would not be great but I continued forward.

I asked him where his partner was he said he was in the front of the truck filling out paperwork, so I walked around the side of the truck. It was dark outside, and I looked in the window and saw him playing on his phone slot machines games. I waited a few seconds because I needed to clearly understand is that actually what he was doing or was he taking a break in between filling out his paperwork but as I stood there for a few more seconds, I realize he was literally just sitting there playing on his phone.

I've been tapped on the window and I said excuse me, what are you doing and he said I'm filling out my paperwork. Why are you asking? It's none of your business what I'm doing. I said excuse me, but he's back there by himself. I'm standing outside in the cold. I've been waiting all day, and he continued to be aggressive with me and said don't tell me how to do my business. I know what I'm doing. I said yeah you're on your phone playing a slot machine game well he's back there by himself and I'm standing outside here in the cold, he open the door, but very aggressive and said you obviously don't know how this work is done and you obviously don't want your piano moved tonight. I said what? Are you kidding me he's back to myself while you're in the front of your car playing games and I'm standing outside alone. Aggressive again in tone and manner he walked around the back of the truck and told Tyler come on Tyler pack it up this. This guy obviously doesn't want his piano moved tonight. We're out of here.

I should've called the police as this was his tone of aggression.

I took this a month ago mid February to time it on my move across country so this company really did a bad job of hiring a secondary company to do there a small move in Los Angeles. Why they use this pick up truck with an attachment behind to tell these pianos is beyond my comprehension. Why they use this pick up truck with an attachment behind to carry these pianos is beyond my comprehension.

They are aware of the fact that I have a 6 foot Steinway grand that I was trying to be very careful with. I would no sooner have left my piano in the hands of these gentlemen then I would my child I highly recommend that you do your research before you hire this company.

The owner, Russ Vitt, hired unqualified workers to move our piano, which resulted in the keyboard cover being damaged. Russ Vitt refused to utilize the insurance policy we have paid for, instead, he get a quick fix that is of the same quality as his integrity. I do not believe that he actually bought insurance for our piano. I do believe that he is taking advantage of the fact that we cannot sue him because he is in another state.

Of course long distance moves are expensive, but at least MPV gave me a senior discount. We purchased a new home in Washington state. I had my piano in climate controlled storage with my local piano mover in Colorado. Once we had an address for where the piano needed to be moved, MPV handled everything and the piano arrived in perfect condition.

Modern Piano Moving has collaborated with us, Piano Moving World LLC (833-PIANO-US), on multiple occasions. Our most recent collaboration was at our piano storage (pianomovingworld.org), when their client purchased a piano from one of our clients, and the company came to pick it up. Very professional, friendly and well-equipped.

It was hard to say goodbye to my baby grand piano as it was wrapped up in blankets very snuggly and warm on a cold winter day in January of 2022. The crew that took her out of our home and loaded her onto the moving truck were experienced and careful.
When our new home was finished enough in January, 2023, we welcomed the same wonderful guys back to delivery my piano to her new home! What a wonderful day! Again, they were so careful to get her into the house and set her up. They did an excellent job and I highly recommend Modern Piano Movers to anyone in need of climate controlled storage and moving.

I normally do not write reviews, but I thought it might help others when they are trying to decide who to hire when they need a piano mover.

After getting quotes from 3 different companies, I hired Modern Piano to move our grand piano from Florida to Utah in May of 2020, even though they were the most expensive, based on a recommendation from our piano tuner. After doing some research and reading some reviews online about them, I decided to hire them.

Here is what they did wrong:
- The piano was not delivered in a climate controlled vehicle as promised, but in a U-Haul.
- The piano was unloaded and reloaded on multiple vehicles before it was delivered, again contrary to what was promised.
- The pedal assembly was missing because they mistakenly unloaded it in Texas.
- They took another two weeks to deliver the pedal assembly.
- When asked if they would install the pedal assembly, they told us to get a piano tuner to do it.
- The screws to attach the pedal assembly were not with it. They were finally found in the piano bench.
- They did not keep me informed about the delivery status of the pedal assembly but had to be contacted about it.
- A partial refund was not offered.
- No one ever responded to my complaints.

Summary of my experience:
- Their customer service is very poor.
- They don't deliver on their promises.
- They don't take responsibility for their mistakes.