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MobileUnlocks

3.5

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MobileUnlocks Reviews Summary

MobileUnlocks has a rating of 3.5 stars from 2,635 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MobileUnlocks most frequently mention great service, old phone and sim card. MobileUnlocks ranks 2nd among Unlocked Phones sites.

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2,239
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8,297 reviews

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GB
1 review
0 helpful votes
Follow Mabweh N.
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Unlocking my Samsung
April 26, 2024

I found the site online so I had my doubts. Surprisingly, the service was excellent. The process was seamless and straightforward. My phone was unlocked within a few clicks.

Date of experience: April 26, 2024
Customer Service R. MobileUnlocks Rep
over a year old

Hello Mabweh Garang,

We're thrilled to hear that you had an excellent experience with our service and that everything went smoothly with unlocking your Samsung Galaxy S9. It's wonderful that our reviews online led you to choose us, and we're so happy that we could live up to those standards.

Enjoy the freedom of using your phone on any network, and should you need any further assistance in the future, don't hesitate to reach out to us. Your positive feedback is greatly appreciated!

Best regards,
Charlotte

GB
1 review
0 helpful votes
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Excellent service
April 26, 2024

Was a quick way of unlocking my phone what an experience I had with them

Date of experience: April 26, 2024
Customer Service R. MobileUnlocks Rep
over a year old

Hello David,

Thank you for taking the time to share your thoughts! We're thrilled to hear that you found our unlocking service to be quick and easy. We strive for excellence in delivering an efficient experience, and it's great to know we succeeded with your iPhone 15 Pro Max unlock.

If there's anything more we can do to assist you or if you have any other feedback, please don't hesitate to reach out. Enjoy your newly unlocked phone!

Warm regards,
Charlotte

GB
1 review
0 helpful votes
Follow Sanjiv X.
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Exceptional
April 26, 2024

Excellent and professional service. There is no doubt that this company is genuine.

Date of experience: April 26, 2024
Customer Service R. MobileUnlocks Rep
over a year old

Hello Sanjiv,

Thank you for taking the time to leave a review! We're thrilled to hear you had an excellent and professional service with us. It's great to know that our positive reviews led you to choose our company for unlocking your iPhone 8 Plus. Should you need any further assistance or have additional questions about your unlocked device, please don't hesitate to reach out.

Enjoy your newly unlocked iPhone, and we look forward to serving you again in the future!

Best regards,
Charlotte

GB
1 review
0 helpful votes
Follow Joel I.
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El mejor
April 26, 2024

Tengo un telefono huwei p30 estaba bloqueado para otras compañias contacte los servicios de mobileunlocks el servicio fue rapido y sobre todo confiable

Date of experience: April 26, 2024
Customer Service R. MobileUnlocks Rep
over a year old

Hola Joel, gracias por tomarte el tiempo de compartir tus comentarios con nosotros. Nos alegra saber que nuestro servicio le resultó rápido y confiable. Es fantástico saber que su Huawei P30 lite ya está desbloqueado y que está satisfecho con nuestra profesionalidad. Si necesita más ayuda o tiene alguna pregunta sobre su dispositivo, no dude en comunicarse con nosotros. Estamos aquí para ayudarle a garantizar que tenga la mejor experiencia posible. ¡Disfruta de la libertad que te brinda tu teléfono desbloqueado! Saludos cordiales, Carlota

GB
1 review
0 helpful votes
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Phone unlocks that work
April 26, 2024

I must admit I was a bit sceptical as I didn't really know what to expect. However the whole experience was excellent. Good explanation of what was going to happen and they did what they said they would do

Date of experience: April 26, 2024
Customer Service R. MobileUnlocks Rep
over a year old

Hello Alex,

Thank you so much for taking the time to leave us a review. We're thrilled to hear that you had an excellent experience with our service and found our explanations clear and helpful. It's great to know that we could meet your expectations and provide the codes to unlock your Samsung Galaxy S10.

We appreciate your trust in choosing us after your research and we're here to assist you any time you need. If you have any further questions or need additional help, please don't hesitate to get in touch.

Warm regards,
Charlotte

Australia
1 review
1 helpful vote
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Scam, avoid
April 26, 2024
Updated review

Unlock service not fulfilled, constant offer to Refund offered. Nothing ever gets paid, Scammers, avoid

Date of experience: April 26, 2024
Customer Service R. MobileUnlocks Rep
over a year old

Hello,

Thank you for sharing your feedback with us. I'm truly sorry to hear that your experience has fallen short of expectations. I'd love to assist you further and ensure that your service is fulfilled as promised.

With regard to refunds, it's worth noting that our policy covers situations where the unlock code does not work or if the unlock service fails due to specific criteria not being met or compatibility issues. It seems that you haven't received the service you've paid for, and in such circumstances, we are committed to making things right.

However, without reference to your order, such as an IMEI number, it becomes challenging to address your specific concerns and offer a tailored solution. For a speedy resolution, I'd recommend using the Live Support feature available on your tracking page. Our team is ready to assist you with the attention your case requires.

Your satisfaction is paramount, and we are here to help you through each step until your issue is resolved.

Best,
Charlotte

P.S. Remember that all costs and multiple payments, including the necessity of an Eligibility Check before the Unlocking Payment, are clearly outlined on the checkout page. We strive for transparency and customer awareness throughout the process.


After Care
April 13, 2024
Previous review

Stated that phone unlocked, but not
Instructions how to resolve and upload photos to assist resolve but no ability to do so
Acknowledged can't resolve and will refund payment but no action and no refund occur
Scam…

Date of experience: April 13, 2024
GB
1 review
0 helpful votes
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Samsung j5 unlock code
April 26, 2024

It cost alot more than I thought and took a lot longer it said on the add ulock from 7 pounds it cost 46 and it also said 72 hours it took almost 2 weeks

Date of experience: April 26, 2024
Customer Service R. MobileUnlocks Rep
over a year old

Hello R Thorne,

Thank you for sharing your concerns. I understand that you expected a faster service and a lower cost. Our advertisement mentions unlocks starting from £7, which refers to the Eligibility Check service you initially paid for. The subsequent Unlocking Payment is necessary for the complete service, which was outlined on our checkout page before purchase.

While we aim to unlock phones within the advertised timeframe, sometimes the process may take longer due to factors beyond our control. This variability is mentioned in our terms & conditions. Your Samsung J5 unlock from O2 UK is now complete with the provision of your unlocking codes.

We appreciate your patience throughout this process and would love for you to enjoy your newly unlocked phone. If you encounter any issues with the unlocking codes or need further assistance, please don't hesitate to contact us.

Warm regards,

Charlotte

Australia
1 review
0 helpful votes
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It was easy and smooth. I dont have to contect them once for there service. They cleared my phone locked network way faster then the estimated time. Will recommend them to all. Very trustworthy as well.
I was pretty pleased with their service really great work.

Date of experience: April 26, 2024
Customer Service R. MobileUnlocks Rep
over a year old

Hello Ankit Jaswal,

Thank you so much for taking the time to leave us this delightful review. We're thrilled to hear that you found our service both easy and smooth, and that we exceeded your expectations with the speed of our network unlock. Your recommendation means a great deal to us, and we're grateful for the trust you have placed in our service. Should you or your friends need any further assistance unlocking phones in the future, we're here to help. Have a fantastic day!

Best regards,
Charlotte

New Zealand
1 review
0 helpful votes
Follow Shekinah E.
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Trustworthy site!
April 27, 2024

At first I feel confused to trust this site and the written reviews below. So I take the risk and give it a shot! They are providing a notification about the transactions also the updates while fixing my iphone, then they will tell you to wait patiently. But making sure that the process is on going, I try to reload the page so many times, I almost lost my patience, so it took almost 3 days for my iphone 12 to get unlocked. Now I am so happy that my iphone 12 is no longer (sim locked) because of this recommended and LEGIT site. Thank You so much and God bless. Keep up the good work!

Date of experience: April 24, 2024
Customer Service R. MobileUnlocks Rep
over a year old

Hello Shekinah Escriva,

Thank you for taking the time to leave such a thoughtful review! We are thrilled to hear that your iPhone 12 Pro has been successfully unlocked and that you had a positive experience with our service despite the initial uncertainty and the wait.

We understand that reloading the page and keeping an eye on the process can be quite nerve-wracking, but we greatly appreciate your patience throughout the three days it took to unlock your iPhone. It's excellent to know that you found the transaction updates helpful and that everything worked out in the end.

Should you have any further questions or need assistance in the future, don't hesitate to get in touch. We're here to help, and we aim to continue providing great service and support to our customers.

Enjoy your unlocked iPhone, and thank you for choosing MobileUnlocks!

Best regards,
Charlotte

GB
1 review
0 helpful votes
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Good Service
April 26, 2024

Easy site to use good prices
Available updates a list of different models and services
Recommended service

Date of experience: April 24, 2024
Customer Service R. MobileUnlocks Rep
over a year old

Hi Wayne,

Thank you for taking the time to leave a review! We're thrilled to hear you found our site user-friendly and our services well-recommended. Your positive feedback on the service, value, and the extensive range of models and services we offer means the world to us.

If there's anything further you need help with regarding your mobile unlock needs, please don't hesitate to reach out. Looking forward to assisting you again in the future!

Best wishes,
Charlotte

Eswatini
1 review
2 helpful votes
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Suspicious Services
April 24, 2024

Unlock process unsuccessful. The team then went cold on trying to follow up. Proceed with caution with this lot.

Date of experience: April 24, 2024
Customer Service R. MobileUnlocks Rep
over a year old

Hi Dumisani V Dhliwayo,

I'm sorry to hear that you've had an unsuccessful experience trying to unlock your Oppo A72. I understand that a smooth process is what you were looking for, and it's concerning to hear that follow-up communication wasn't as responsive as expected.

Your order status indicates that it is "Reported as Not Unlocked, waiting customer feedback," which suggests we're at a crucial stage where your input is vital. The unlocking codes provided to you are "12535131". If you’ve already attempted these with no success, we’re ready to assist further.

As outlined in our Refund Policy, if "having worked with our technician to get the code to work, and we cannot get the code to work, you'll be refunded." Please reach out to us with your feedback on the code usage, and our technicians will be more than eager to guide you through any additional steps that might be necessary.

If we ultimately find that the code is incorrect and we're unable to unlock your device, a refund will be processed according to the policy terms. We're committed to resolving this for you and converting your experience to a positive one.

Thank you for your patience and cooperation.

Best regards,
Charlotte

Nevada
1 review
0 helpful votes
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Lo mejor
April 23, 2024

Una super experiencia super rápido. El servicio.

Date of experience: April 23, 2024
Customer Service R. MobileUnlocks Rep
over a year old

Hola Janeth Villegas, ¡Muchas gracias por tus comentarios positivos! Estamos encantados de conocer su excelente experiencia con el servicio súper rápido. Si hay algo más que podamos hacer para ayudarlo o si tiene alguna otra pregunta, no dude en comunicarse. ¡Disfruta de tu Galaxy Z Flip 3 desbloqueado! Mis mejores deseos, Carlota.

GB
1 review
0 helpful votes
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Just one thing I would change
April 23, 2024

So it was quick and easy, worked exactly as it should. Just a few clicks and in about 1 hour my phone was unlocked for use with my SIM only card.
I would have preferred if it was a little more upfront with the costs. I paid £11.99 thinking that was job done, only to find that was the fee to find out if my phone could actually be unlocked... I was then asked to pay a further £26 to actually finish the job.
Thankfully it was job done after that but at one point I genuinely thought I was being scammed. So, that's all I would say, to read carefully so you know what to expect.

Date of experience: April 23, 2024
Customer Service R. MobileUnlocks Rep
over a year old

Hi there!

Thank you for taking the time to share your experience. I'm really glad to hear your phone was successfully unlocked and you're now able to use it with your SIM only card!

I completely understand your concern regarding the costs involved. I apologize for any confusion — we always strive to be as transparent as possible. As mentioned in our terms, the initial £11.99 payment is for the Eligibility Check to ensure your phone can be unlocked, followed by the actual Unlocking Service fee which, in your case, was an additional £26. We take great care to outline all costs on the checkout page before any purchase is made.

Again, thank you for your feedback; it's crucial for us to ensure our customers are fully informed. If you have any further questions or need assistance in the future, we're here to help.

Enjoy your unlocked phone and the freedom it brings!

Best regards,
Charlotte

Illinois
1 review
0 helpful votes
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I purchased a second hand phone for a relative but it was locked to the network the family used. Thank goodness for this service. It was quick, efficient and safe. I would definitely recommend.

Date of experience: April 23, 2024
Customer Service R. MobileUnlocks Rep
over a year old

Hello!

Thank you so much for your wonderful feedback. We're thrilled to hear that our service met your needs and that you found it quick, efficient, and safe. It's great to know you would recommend us to others. Your positive experience is exactly what we strive for!

If you or your family need any more help with mobile phone unlocking in the future, please don't hesitate to reach out.

Best wishes,
Charlotte

GB
1 review
0 helpful votes
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Quick and easy unlocking.
April 24, 2024

My phone being locked by an unknown service provider was starting to be a problem for me. Unsure where to go I did an online search and came across Mobile Unlocks which sounded just what I needed.
The directions and information to unlock given by the company was clearly set out from the start so with that sorted I commenced the process. It was seamless, quick and efficient and my phone was unlocked within the time stated. Communication was very good too. New SIM works perfectly now. Job done thanks.

Date of experience: April 23, 2024
Customer Service R. MobileUnlocks Rep
over a year old

Hello,

Thank you so much for taking the time to leave us this positive review! We're absolutely delighted to hear about your seamless, quick, and efficient experience with unlocking your phone. It's great to know that the communication met your expectations and that your new SIM is working perfectly in your now unlocked phone.

If you ever need our services again or have any questions, please don't hesitate to get in touch. Enjoy your newly unlocked phone freedom!

Warm regards,
Charlotte

California
1 review
0 helpful votes
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Mobile WiFi device unlocked
April 23, 2024

Great service and always keeping you updated with the progress. No question is too silly to ask with prompt service. I would recommend them to all friends and family. Thank you

Date of experience: April 23, 2024
Customer Service R. MobileUnlocks Rep
over a year old

Hello! Thank you so much for taking the time to share your positive experience with our service. We're thrilled to hear that you found our updates and customer service helpful and approachable. We greatly appreciate your recommendation to your friends and family—it's the highest compliment we could receive. If you ever need our help again in the future, remember we're just a message away. Thanks again!

Spain
1 review
0 helpful votes
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IMEI: **************
I was skeptical at the beginning and wondered whether it'd actually work. It works very well and I was able to use other SIM cards in my UK phone while travelling in Africa, BUT mind you there is an extra charge HIDDEN COSTS on top of the one they initially advertise. First they charge you to check whether it can be done on your phone, then they charge you to complete the entire job.

Date of experience: April 23, 2024
Customer Service R. MobileUnlocks Rep
over a year old

Hello,

Thank you for taking the time to leave a review and share your experience. I'm really glad to hear that the unlocking service worked well for you and that your phone was operational during your travels in Africa.

I do apologize if there was any confusion regarding the charges. We always strive for transparency, which is why all costs are outlined on the checkout page before any purchase is made. As mentioned in our terms, the process involves an Eligibility Check followed by the Unlocking Payment. This two-step process ensures that we can unlock your phone before you commit to the full service cost.

Whilst I understand it may have come as a surprise, this approach is designed with customer satisfaction in mind—to avoid charging the full price if an unlock isn't possible. I hope this clarifies the payment structure, and I'd be more than happy to assist you further should you have any more questions or need support with another phone in the future.

Warm regards,
Charlotte

Texas
2 reviews
0 helpful votes
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Awesome service!
April 23, 2024

It worked, and it was easy. Cheapest option out there

Date of experience: April 23, 2024
Customer Service R. MobileUnlocks Rep
over a year old

Hi Josh,

We're thrilled to hear the unlock process for your Samsung Galaxy Z Fold 3 5G was successful and that you found our service to be both cost-effective and user-friendly. If you have friends or family who might benefit from our unlocking services, we'd greatly appreciate you spreading the word about MobileUnlocks. It was a pleasure assisting you, and we hope to serve you again in the future!

Best,
Charlotte

GB
1 review
0 helpful votes
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It worked!
April 23, 2024

Gave them the type of phone and my IMEI number and quickly got a code to unlock the SIM!
You do have to make the payment in 2 separate transactions, I was a bit worried about this at first but was absolutely fine. It's just so you don't pay the full amount if they can't get a code that works.
Got the code within 48 hours and now am able to have a cheaper contract!

Date of experience: April 23, 2024
Customer Service R. MobileUnlocks Rep
over a year old

Thank you for sharing your feedback with us! We're thrilled to hear that you received your code promptly and that your unlock was successful. We understand that the two-step payment process can initially cause some concern, but as you mentioned, it's designed to avoid charging the full amount if, for any reason, we're unable to generate a working code. We're glad that everything worked out for you, and you're now enjoying the benefits of a more cost-effective contract. If you have any further questions or need assistance in the future, we're always here to help. Enjoy your newly unlocked phone freedom!

GB
1 review
0 helpful votes
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Quick and easy
April 22, 2024

Nice and easy unlocked in no time, definitely worth it

Date of experience: April 22, 2024
Customer Service R. MobileUnlocks Rep
over a year old

Hi Maciej,

It's great to hear that your iPhone 13 was unlocked swiftly and that you found the service worthwhile! We're delighted the process went smoothly for you. If you need any further assistance or have another phone to unlock in the future, don't hesitate to get in touch. Enjoy your newfound freedom with your device!

Best regards,
Charlotte