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MobileUnlocks

3.5

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MobileUnlocks Reviews Summary

MobileUnlocks has a rating of 3.5 stars from 2,635 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MobileUnlocks most frequently mention great service, old phone and sim card. MobileUnlocks ranks 2nd among Unlocked Phones sites.

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2,239
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8,297 reviews

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Australia
1 review
0 helpful votes
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Easy experience
April 29, 2024

Easy to deal with, done by date advised. When we had query they promptly replied. No hassles.

Date of experience: April 29, 2024
Customer Service R. MobileUnlocks Rep
over a year old

Hello Margaret Chown,

Thank you so much for leaving us a review! We're thrilled to hear that you found our service easy to use and that we were able to meet your expectations regarding the delivery date and prompt customer support. If you have any more queries or need further assistance with your Alcatel 1V (2020), we're always here to help. Enjoy your unlocked device and we look forward to serving you again in the future!

Best wishes,
Charlotte

Austria
1 review
0 helpful votes
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Das Entsperren hat nach dem intialen Check sehr schnell funktioniert. Schon nach wenigen Stunden haben andere SIM Karten in Österreich funktioniert. Zusätzlich wurde mir auch ein Entsperrcode für Karten außerhalb Europas zugeschickt. Diesen konnte ich noch nicht probieren, weil ich nicht außerhalb Europas war. Also ich musste nichts im Handy eingeben und das Handy funktioniert jetzt mit normalen SIM Karten von anderen Herstellern und auch mit eSIMs.

Date of experience: April 29, 2024
Customer Service R. MobileUnlocks Rep
over a year old

Hallo Florian, wir freuen uns zu hören, dass der Entsperrvorgang für Ihr Galaxy A54 in Österreich schnell und erfolgreich war! Es ist großartig, dass Ihr Telefon bereits mit verschiedenen SIM-Karten und eSIMs kompatibel ist. Wenn Sie die Möglichkeit haben, außerhalb Europas zu reisen, sollten Sie die für nicht-europäische SIM-Karten bereitgestellten Entsperrcodes verwenden können. Nur zur Erinnerung: Die Codes lauten „NCK=02001484 MCK=94758635 RGCK=00000000 EXTRA=39574184“. Wenn Sie auf ein Szenario stoßen, in dem Ihr Telefon mit einer nicht-europäischen SIM-Karte nicht nach einem Entsperrcode fragt, denken Sie bitte daran, dass Ihnen ein Remote-USB-Entsperrdienst zur Verfügung steht, der Ihnen helfen kann. Vielen Dank, dass Sie sich für unseren Service entschieden haben, und wir freuen uns darauf, Ihnen bei zukünftigen Entsperrungsanforderungen behilflich zu sein. Wenn Sie weitere Fragen haben oder Hilfe benötigen, zögern Sie nicht, uns zu kontaktieren. Gute Reise und genießen Sie die entsperrten Funktionen Ihres Telefons!

GB
2 reviews
0 helpful votes
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Good Customer Service
April 29, 2024

Competent customer follow-up which demonstrates excellent customer service, integrity and a willingness to ensure customer has a positive experience.

Date of experience: April 28, 2024
Customer Service R. MobileUnlocks Rep
over a year old

Hello Joseph,

Thank you for sharing your feedback. It sounds like you had an experience with us that didn’t meet your expectations, and for that, we're sorry to hear that you were disappointed with the service time and payment structure.

I'd like to assure you that we aim for transparency with our process, which includes the Eligibility Check and the subsequent Unlocking Payment. These steps are indeed outlined on our checkout page to ensure customers are aware of the procedure and costs involved before committing to the service.

We do understand that needing your phone unlocked urgently led you to seek an alternative solution, and it’s unfortunate to learn that the quicker turnaround didn't align with the timing of our service. We take pride in the service we provide, and our goal is always to unlock your device as quickly and efficiently as possible, which sometimes requires a bit more time to ensure the process is done correctly and securely.

While we regret to hear you won’t be using our service in the future, we hope you are now enjoying the use of your Oppo CPH2359 with the network of your choice. If there's anything else you need assistance with, please don't hesitate to reach out.

Best regards,
Charlotte

El Salvador
1 review
0 helpful votes
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MAS QUE EXCELENTE
April 29, 2024

Me ayudaron mucho con el proceso de desbloqueo de mi celular, me dieron la seguridad que todo surgiría de la mejor manera, dando los códigos en bien tiempo de espera y confiables

Date of experience: April 28, 2024
Customer Service R. MobileUnlocks Rep
over a year old

Hola Nelson, ¡Muchas gracias por tu tipo palabras y evaluación positiva! Estamos encantados de saber que tuvo una excelente experiencia con el proceso de desbloqueo de su Galaxy S23 Ultra y que encontró nuestro servicio oportuno y confiable. Si alguna vez necesita más ayuda o tiene consultas adicionales, no dude en comunicarse. ¡Disfruta de la libertad de tu dispositivo desbloqueado! Un cordial saludo, Carlota.

GB
1 review
0 helpful votes
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A MONEY MAKING RIP OFF
April 29, 2024

There a retailers who can unlock a phone in minutes for under ten pounds.

MobileUnlocks attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 28, 2024
Customer Service R. MobileUnlocks Rep
over a year old

Hello Thomas,

Thank you for your feedback. It's great to hear that there are fast options available at competitive prices. Our service at MobileUnlocks provides a comprehensive solution that includes an Eligibility Check to ensure that your phone can be unlocked, followed by an accurate unlock code tailored to your specific handset and network.

As you've experienced with your Samsung GT-S5690 from T-Mobile UK, sometimes the unlocking process requires additional steps. In the case where your phone does not prompt for an unlock code, a Remote USB Unlock is necessary for completion. We believe our upfront outline of costs during the checkout process reflects our commitment to transparency. Your payments of £11.99 for the Eligibility Check and £26 for the Standard Unlock have been successfully processed, and we're here to assist you through the final step.

We understand the sensitivity to additional costs, but we assure you that the service you've received thus far has been conducted with thorough checks and precision. If you're ready to proceed, the "Awaiting Payment for Remote USB Unlock" status indicates that the next step to unlock your Samsung phone is ready for you.

If you have any concerns or require further assistance, we're here to help guide you through the final unlocking process.

Best regards,
Charlotte

GB
1 review
0 helpful votes
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IMEI: *******19126365
April 28, 2024

I recently had my mobile unlocked via MobileUnlocks. Having never done this before, I had some reservations. But from start to finish it was a pleasant and trouble free experience. Their website was clear and easy to use, with simple instructions to follow. The process was completed within the few hours that they said it would. And I was sent regular updates during that time. Once the process was completed, everything worked fine.

Date of experience: April 28, 2024
Customer Service R. MobileUnlocks Rep
over a year old

Hello Simon,

Thank you for taking the time to leave us such a positive review! We're thrilled to hear that your mobile unlock experience was pleasant and hassle-free. It's great to know that our website and the instructions provided were clear and that the regular updates added to your peace of mind.

We're glad we could meet your expectations with our effective service and promptness. Your feedback is appreciated, and it helps us continue to deliver the quality you experienced.

Should you need any further assistance or have more mobiles to unlock, we're here for you. Enjoy your newly unlocked Samsung Galaxy A10!

Best regards,
Charlotte

Poland
1 review
0 helpful votes
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To naprawdę działa
April 28, 2024

Jedyny minus, to taki że nie dają pełnej kwoty odblokowania. Tłumaczą że bez sprawdzenia nie wiedzą, jak będzie cena, morze to zależy od konkretnego modelu telefonu. Cóż zaryzykowałem i opłaciło się.

Date of experience: April 28, 2024
Customer Service R. MobileUnlocks Rep
over a year old

Witaj Myron. Dziękujemy za Twoją opinię. Cieszymy się, że podjęcie ryzyka się opłaciło! Ważne jest dla nas, aby nasi klienci rozumieli proces odblokowywania, który rzeczywiście może się różnić w zależności od konkretnego modelu i sieci. Dlatego też przedstawiamy koszty całego procesu, zaczynając od kontroli sieci, następnie kontroli kwalifikowalności, a następnie płatności odblokowującej. Teraz, gdy Twój Galaxy S23 Ultra został pomyślnie odblokowany z sieci Open Europe, możesz cieszyć się swobodą korzystania z dowolnego dostawcy sieci. Jeśli jest coś jeszcze, w czym możemy Ci pomóc lub masz więcej pytań, skontaktuj się z nami. Ciesz się odblokowanym telefonem! Pozdrawiam, Charlotte

GB
1 review
0 helpful votes
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Mega service.
April 28, 2024

Came through with the unlock code as promised. Thank you.

Date of experience: April 28, 2024
Customer Service R. MobileUnlocks Rep
over a year old

Hello Mr. Hudson,

We're delighted to hear your Oppo A5 (2020) was successfully unlocked! It's great to have you onboard and we hope you enjoy the freedom of using your phone on any network. Should you need any more assistance or have any other mobile needs, we're here to help.

Warm regards,
Charlotte

GB
1 review
0 helpful votes
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Each stage costs more money, and it seems like I am waiting an eternity, I don't understand why, especially as I have had the phone from new and I have never had a contract on it, just pay-as-you-go, with O2, now I want to reactivate the phone onto giffgaff, which is part of O2, it is taking so long and costing so much money.

Date of experience: April 28, 2024
Customer Service R. MobileUnlocks Rep
over a year old

Hi Paul,

Thank you for reaching out and sharing your concerns. I understand it can be frustrating when the process takes longer than expected, especially with the added costs. I’ll do my best to clarify things for you.

It looks like you have already completed the Eligibility Check (£11.99) and made payments for both the Standard Unlock (£48) and the Remote USB Unlock (£86.99). These steps are essential in our unlocking process and we're committed to transparency, detailing all costs upfront on the checkout page. As for the time it's taking, please rest assured that your unlock for the Galaxy Fame S6810 is 54% complete and we anticipate completion within the next 32 hours.

The duration and the steps required are part of our unlocking service which aligns with industry standards, and even though the phone was on a pay-as-you-go plan, the unlocking process remains the same. Our goal is to provide you with a positive outcome and we are working diligently to get your phone activated on giffgaff.

We appreciate your patience and look forward to having your phone unlocked very soon.

Best regards,
Charlotte

Illinois
1 review
0 helpful votes
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A+
April 28, 2024

It worked! I wanted to get rid of my old carrier because as of late they gave me nothing but problems. They kept giving me the run around after numerous phone calls about why they couldn't give me the code to unlock my phone. I figured I would give this a shot and after they said it would take 3 1/2 days it actually took 1 1/2. I got the code and with fingers crossed I put it in and BOOM it worked. I was sceptical with reading mixed reviews but for me I'm glad I took the chance.

Date of experience: April 28, 2024
Customer Service R. MobileUnlocks Rep
over a year old

Hello Christopher,

We're thrilled to hear that the unlocking code for your Motorola Moto G Stylus 5G worked successfully and that the process was quicker than anticipated! It's always great to see a customer satisfied with our services, and we truly appreciate you taking the chance with us despite your skepticism.

If you have any additional questions, or if there's anything else we can assist you with, please don't hesitate to reach out. Enjoy your newly unlocked phone and the freedom to choose your preferred carrier!

Best regards,
Charlotte 📱✨

Cyprus
1 review
0 helpful votes
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10 out of 10
April 28, 2024

Very pleased that we were able to unlock my dads old phone, took a little longer to achieve but overall experience was great. Mobile unlocks came back to my queries immediately.
Would definitely recommend to family & friends.

Date of experience: April 28, 2024
Customer Service R. MobileUnlocks Rep
over a year old

Hello Stephanie,

Thank you for taking the time to leave such a positive review! We're thrilled to hear that you're pleased with the unlocking of your dad's old Doro PhoneEasy 632 and that you found our customer service responsive. It's wonderful to know that you would recommend us to your family and friends.

If you ever need assistance with unlocking a phone in the future, we hope you'll think of us again. Your satisfaction is very important to us!

Warm regards,
Charlotte

GB
1 review
0 helpful votes
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Quick, easy effective
April 28, 2024

Just as they say - quick, easy and effective; iPhone 6 unlocked

Date of experience: April 28, 2024
Customer Service R. MobileUnlocks Rep
over a year old

Hello Brian,

Thank you for your review! We're thrilled to hear your iPhone 6S was unlocked quickly and effectively. It's great to have another satisfied customer. Should you need any further assistance or have any questions about your device now that it's unlocked, please don't hesitate to reach out to us.

Warm regards,
Charlotte

GB
1 review
0 helpful votes
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Did the Job
April 28, 2024

It took 3 days but mobileunlocks got the job done.
The initial payment of £11.99 is only to check if they can unlock your phone a further final payment of £26.99 is required to get the phone unlocked.
My I phone is now unlocked and working without problems so overall satisfied with service provided

Date of experience: April 28, 2024
Customer Service R. MobileUnlocks Rep
over a year old

Hi Mark,

It's wonderful to hear that your iPhone 11 Pro is now unlocked and working without any issues. We really appreciate you taking the time to share your satisfaction with our service. It's great to know that the process, including the Eligibility Check and the Standard Unlock, has met your expectations.

Thank you for choosing mobileunlocks.com, and should you have any further questions or require assistance in the future, please don't hesitate to reach out.

Best regards,
Charlotte

Romania
1 review
0 helpful votes
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Am reusit cu succes deblocarea telefonului cu codurile primite de la compania MOBILEUNLOKS. Asteptarile au fost cam lungi dar s-a meritat. Multumesc mobileunloks.

Date of experience: April 27, 2024
Customer Service R. MobileUnlocks Rep
over a year old

Bună Nutu Mihai Florea, Suntem absolut încântați să aflăm că Samsung Galaxy Note10 este acum deblocat cu succes! Înțelegem că așteptarea poate fi o bătaie de cap și vă apreciem sincer răbdarea pe tot parcursul procesului. Dacă aveți nevoie de asistență suplimentară sau aveți un alt dispozitiv de deblocat în viitor, suntem întotdeauna aici pentru a vă ajuta. Vă mulțumim pentru că ați ales MobileUnlocks și pentru că v-ați acordat timp pentru a vă împărtăși experiența pozitivă! Salutări, Charlotte

GB
1 review
0 helpful votes
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Unlock experience
April 28, 2024

The unlocking experience was so simple and super fast.they check your phone also to make sure the phone is all clear which is a peace of mind knowing your phone is good.and then the unlocking was so straight forward and simple first class service and super fast.

Date of experience: April 27, 2024
Customer Service R. MobileUnlocks Rep
over a year old

Hello Kevin,

Thank you so much for taking the time to leave us a review. We're absolutely delighted to hear that you found the unlocking experience simple and fast, and that our eligibility check gave you peace of mind about the status of your phone. We strive to make the process as straightforward and efficient as possible, so it's great to see that reflected in your experience. If you need any further assistance or have any more feedback, we're always here to help! Have a fantastic day enjoying your now unlocked iPhone 13!

Best regards,
Charlotte

Mexico
1 review
0 helpful votes
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Quick and simple, I was looking to unlock an iphone that someone gave me, turned out it was stolen, but i was able to unlock an old motorola.

Date of experience: April 27, 2024
Customer Service R. MobileUnlocks Rep
over a year old

Dear Graciela,

Thank you for sharing your experience with us. It's great to hear that you were able to successfully unlock your old Motorola, and we hope the process added value to your device’s usability. We understand the initial concern regarding the iPhone and appreciate your understanding of the situation. It's our goal to ensure that our services can be beneficial to you in a legal and positive manner.

If you have any further needs or questions regarding our services, please don’t hesitate to reach out.

Warm regards,
Charlotte

Panama
2 reviews
0 helpful votes
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Excelente y muy rápido
April 27, 2024

Muy bueno el producto, estoy muy satisfecho y contento por recibir este producto con ustedes

Date of experience: April 27, 2024
Customer Service R. MobileUnlocks Rep
over a year old

Hola Esteban, ¡Es maravilloso saber que estás satisfecho y contento con nuestro servicio! Gracias por elegirnos para desbloquear tu iPhone 15 Pro Max. Estamos encantados de haber podido ayudarle y de que el producto cumpliera con sus expectativas. Si necesita más ayuda o tiene algún otro dispositivo móvil que desee desbloquear en el futuro, no dude en comunicarse con nosotros. Su experiencia positiva es muy importante para nosotros y estamos aquí para ayudarlo con cualquier necesidad adicional que pueda tener. Un cordial saludo, Carlota.

Panama
1 review
0 helpful votes
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Excellent service
April 27, 2024

Fully recommended, great service and on the clock. It's really a great solution

Date of experience: April 27, 2024
Customer Service R. MobileUnlocks Rep
over a year old

Hello Jose,

Thank you for taking the time to leave a review! We're thrilled to hear you found our service both efficient and helpful. It's our goal to provide a reliable solution for your unlocking needs. Should you need any further assistance or have additional questions, we're here to help.

We hope to have the pleasure of serving you again!

Best wishes,
Charlotte

GB
1 review
0 helpful votes
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Unlocking phone
April 27, 2024

The price at the beginning is misleading aa I then had to pay more...ended up costing me near £40 but it was sorted in minutes so well worth every penny

Date of experience: April 27, 2024
Customer Service R. MobileUnlocks Rep
over a year old

Hi Lindsey,

Thank you for your review and feedback on the pricing. I’m so glad to hear your Samsung Galaxy S9+ was unlocked swiftly—your satisfaction is our main goal!

I understand your concern about the cost. It’s important to note that our process involves two steps: the Eligibility Check (£11.99) and then the Unlocking Payment (£26), as outlined during the checkout. We try our best to be transparent about the costs involved to prevent any surprises.

We'd be delighted to assist you with any future unlocks or services you may need. If your device requires a different type of unlock or if you have any other questions, please don’t hesitate to get in touch.

Thanks for choosing our service, and we look forward to the opportunity to help you again!

Best wishes,
Charlotte

Georgia
1 review
0 helpful votes
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Amazing
April 27, 2024

Yes yes yes so very happy about the turnout ‼ they do exactlt what they say they are very friendly and effecient. I am so glad. I went with mobile unlock they are not a scam legit company and very good

Date of experience: April 27, 2024
Customer Service R. MobileUnlocks Rep
over a year old

Hello Renae,

Thank you so much for your positive feedback! We are thrilled to hear about your satisfaction with our service and are overjoyed that your iPhone 8 unlock was successful. It's wonderful to know that you found us friendly and efficient, and we're honored that you chose Mobile Unlocks for your needs.

If you have any further requirements or if your friends and family need help with unlocking their devices, remember we're just a click away. Enjoy the freedom with your iPhone 8!

Warm regards,
Charlotte